TELECOMMUNICATIONS ANALYST - PROJECT LEADER

Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big-city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed old-world charm with a breathtaking Art Museum, top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities and great restaurants.

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Telecommunications Analyst‑Project Leader is responsible for leading a team that provides advanced level expertise and direction in the design, development, implementation, maintenance, and support of the citywide network and its components.

System Design, Implementation, and Documentation

• Advise the chief information officer (CIO) on system design for the Community Safety Wide Area Network (CSWAN) and Local Area Networks (LANs).
• Design, install, configure, and support local and wide area network hardware and software associated with Ethernet, WiFi, remote access and site-to-site virtual private networks (VPNs), and NextGen Security platforms.
• Develop, document, and maintain detailed network system diagrams.
• Document existing Wide Area Network (WAN)/LAN systems and facilities.

Systems Analysis and Support

• Provide advanced technical support for hardware and software maintenance and security.
• Manage and participate in the team that ensures 24/7/365 support to the CSWAN and City of Milwaukee Optical Network (COMON) that serve the police, fire, and other emergency services and the balance of City government services, respectively.
• Provide management, configuration, operation, and support of WAN/LAN systems that allow for the operations of the Milwaukee Fire Department (MFD), Milwaukee Police Department (MPD), Department of Emergency Communications (DEC), Department of Public Works (DPW), Milwaukee Health Department (MHD), Port Milwaukee, Municipal Court, and Milwaukee Public Library (MPL).
• Review and oversee the management, configuration, and troubleshooting of network-wide Internet Protocol (IP) schemes and routing protocols.
• Provide management, configuration, operation, and support for Internet connections, hardware, and software enhancements on behalf of all City agencies.

System Security and Alerts

• Monitor and maintain network security systems according to City standards.
• Respond to Network Alert System alarms.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Please be advised that new employees are required to have received either both doses of the Moderna or Pfizer or one dose of the Johnson & Johnson vaccine prior to their employment start date or have an approved religious or medical accommodation prior to their employment start date. You can find further information relative to the City’s COVID-19 Vaccination Policy here.

• Evening and weekend work may be required to troubleshoot issues and to meet implementation and upgrade requirements.
• The Telecommunications Analyst‑Project Leader must be able to respond to Network Alert System alarms 7 days a week, 24 hours a day and respond to other outages affecting 24/7/365 City operations.

1. Bachelor’s degree in computer science or a related field from an accredited college or university.
2. Five years of experience in the design and support of large enterprise network settings, including at least three years of experience designing and supporting local and wide area network services such as routing, VLANs, Ethernet, WiFi, remote access and site-to-site virtual private networks (VPNs), NextGen Security platforms, fiber, and CAT5 cabling.

Equivalent combinations of education and experience may be considered.

IMPORTANT NOTE: To receive credit for college, transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application or sent via email to staffinginfo@milwaukee.gov. Applications without transcripts attached will be considered incomplete and may be rejected. Your transcript must be legible and include the following information: the university or college name, your name, the degree completed (if applicable), and the degree completion date. Student copies are acceptable.

• Certification in network engineering and/or network administration, such as Network+ (CompTIA).

Technical

• Knowledge of best practices in computer hardware and system architecture implementation and support.
• Knowledge of operational use and maintenance of departmental information systems and electronic communications.
• Knowledge of various information technology platforms and operating systems.
• Ability to oversee, implement, and support large, complex computer systems, including recommending, designing, installing, administering, monitoring, and upgrading software and hardware.
• Ability to analyze and troubleshoot complex system issues.
• Ability to stay up‑to‑date with changing technology.
• Proficiency using word processing, spreadsheet, database, presentation, and personal information manager programs.
• Ability to read and interpret complex documents such as policies, procedures, technical publications, scopes of work, and contracts.
• Ability to identify, implement, and evaluate policies and procedures in compliance with the strategic planning and technology needs of the City.
• Research and data compilation skills to be able to gather information and produce reports and summaries.

Leadership and Supervisory Skills

• Knowledge of leadership principles and best practices for supervising and motivating employees.
• Supervisory skills to be able to effectively manage, coach, and train staff.
• Ability to foster an environment of inclusion wherein all associates are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal Skills

• Written communication skills to be able to produce well-crafted, error-free documentation and correspondence.
• Verbal communication and presentation skills to be able to explain technical concepts to customers, one-on-one or in groups.
• Ability to establish successful working relationships with management, elected officials, other departmental representatives, co-workers, other agency officials, consultants, vendors, and the public.
• Ability to work cooperatively with people whose backgrounds may differ from one’s own.

Critical Thinking, Planning, and Professionalism

• Analytical, problem-solving and decision-making skills; ability to utilize sound judgment.
• Planning and organizational skills to be able to complete work within tight and ever-changing deadlines.
• Resourcefulness and initiative to meet departmental needs.
• Ability to exhibit exemplary professionalism and maintain composure when working under pressure.
• Honesty, discretion, and the ability to maintain confidentiality regarding sensitive departmental matters.

The current salary range (Pay Range 2LX) is $72,244-$101,137 annually, and resident incentive salary range for City of Milwaukee residents is $74,411-$104,172. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 11 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, written tests, interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to oral, performance tests or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE - The examination will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 102

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.