County of Alameda

Under direction, to supervise and review the work of a group of employees processing benefits and reconciling benefit payments; to assist in planning, developing and evaluating the Employee Benefits program; to assist the Human Resources Division Manager over Benefits and to act in his/her absence; and perform other duties as related.    

DISTINGUISHING FEATURES:  

This position is a first level supervisor located in the Employee Benefits Center Division of the Human Resource Services Department.  The incumbent of this class is responsible for supervising a group of employees who administer benefits and other services to Alameda County employees.  The class of Benefits Administration Supervisor is distinguished from the Human Resources Division Manager, Benefits in that the former class is responsible for supervising the day to day operations of the Employee Benefits Center and the latter has responsibility for developing, planning and organizing the Employee Benefits Center and the Disability Programs Division which provides employee benefits, services and disability leave administration.  

NOTE:   The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.  

1.  Plans, organizes and reviews the duties of subordinates engaged in the administration of county benefits to employees.  

2.  Supervises and participates in service to county employees by providing oral and written information, answering questions regarding explanations of county salary administration and benefits.  

3.  Supervises, trains and instructs staff regarding county salary, benefit policies and procedures in completing and processing of benefit forms and troubleshooting problems that may arise.  

4.  Develops and implements policy and procedures to effectively manage customer service oriented processes.  Receives and responds to inquiries or complaints related to benefits eligibility/in-eligibility.  

5.  Manages or assists in the maintenance of the Management Cafeteria Benefits and Auditing of benefits to ensure compliance with IRC Section 125 provisions and County guidelines.   EXAMPLES OF DUTIES-continued    

6.  Reviews and evaluates work performance; insures accuracy and conformity to established procedures; prepares manuals of office procedures and instructs subordinates in their use.  

7.  Confers with superiors on office policies and procedures; participates in the reorganization of work procedures as required by change in policy or law.  

8.  Reviews and analyzes benefits administration reports; analyze changes that affect employee eligibility for benefits and implements changes as needed; identify employees affected by new/changed eligibility rules.  

9.  Monitors and audits the Management Cafeteria benefits; ensures compliance with IRC provisions, life insurance reporting; provides backup assistance with reconciliation reports.  

10.  Liaisons with Auditor-Controller staff to establish W-2 reporting requirements for GTL, Deferred Compensation, Retirement; liaisons with Auditor’s Office regarding accrual process; adjusts leave balances; responds to leave balance inquiries and benefit vendor payments.  

Either I  

Experience:  

The equivalent of three years full-time experience in the class of Employee  Benefits Specialist or in an equivalent or higher level classification supervising employees processing benefits in the Alameda County classified service.    Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.  

Or II

Experience:   The equivalent of five years full-time experience supervising a minimum of three full-time employees who process employee benefits in a benefits program or department of a private or public organization.  

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination  

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:  

·  Principles of employee supervision and training

·  Elements of Benefit Administration

·  Computer skills such as Microsoft Windows, Word, Excel, and Outlook.

·  Research and statistical applications  

Ability to:  

·  Communicate effectively both orally and in writing with employees, department personnel and customers.

·  Communicate with diverse groups of people by demonstrating effective interpersonal skills and sensitivity.

·  Make fair, sound and efficient personnel and business decisions.

·  Analyze and problem-solve in evaluating business processes.

·  Plan and organize effectively all business practices of the department.

·  Provide sound leadership to all employees that includes coaching and team building.

·  Maintain and nurture interpersonal relations with employees and departmental contacts.

·  Demonstrate flexibility in all areas of business matters.

RE:bl    4/26/02

New doc:  0262.doc

CSC Date:  5/8/02

MH:cs  revised 10/14/08

CSC Date:   10/22/2008

RE:cs  Revised/Retitled 3/21/12

Old Title:  Employee Services Supervisor

CSC Date:  4/4/12

MH:jf Revision 4/25/18

CSC Date: 6/6/18

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.