County of Alameda

DESCRIPTION

Under general direction, positions in this classification have functional responsibility for the design, configuration and maintenance of the countywide ALCOLINK (PeopleSoft) systems; performs end user functional support, interprets and analyzes the system impact of business process changes; and other related duties as required.

DISTINGUISHING FEATURES

Incumbents in this classification are located in the Human Resource Services Department and the Purchasing Department of the General Services Agency. Incumbents are responsible for performing the functional support activities necessary for the maintenance and enhancement of the County’s ALCOLINK HRMS and Financials Systems.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Performs ALCOLINK systems configuration/set up. Assesses potential system wide impacts of proposed module configuration changes. Communicates to and coordinates implementation of configuration changes with other modules’ configuration staff. Resolves policy or significant issues with the Functional Team Lead or Manager for the appropriate module. Identifies the impact of any configuration change on County business process, procedure or operating practice. Communicates the effects to end users and other affected County staff.

2. Identifies countywide issues related to the design, implementation, and maintenance of the assigned module; ensures system integrity and dependability; participates as the core Project team member for future PeopleSoft Financials and HRMS upgrade development, assessment and implementation.

3. Runs various ALCOLINK “On Demand” processes. Coordinates with other ALCOLINK modules’ configuration staff the running of processes that may impact those modules. Reviews reports/queries to assess or identify exceptions and other potential issues. Resolves issues.

4. Analyzes and tests new components issued by PeopleSoft (bundles and fixes) or by the County’s Information Technology Department for the impacts on the HRMS or Financials components of ALCOLINK. Participates in all aspects of system testing by creating and executing test plans and test scripts prior to final implementation to ensure appropriate results.

5. Troubleshoots complex issues, identifies problem areas, and makes corrections to the system set-up as needed.

6. Assesses the impact of proposed policy or other changes on systems’ configuration; provides input on the feasibility of implementing changes from a system’s perspective. For implementation purposes, analyzes new or updated legal interpretations, regulations, collective bargaining agreements, local ordinances, past practice and Board of Supervisor mandates to identify any necessary system changes in order to comply; designs strategies for developing and implementing countywide policies and works with the programming staff to implement identified changes.

7. Analyzes business requirements to identify and recommend enhancements to business processes; designs and develops process flows, process operating standards, guidelines, and procedure manuals.

8. Develops and maintains business process flows and procedures related to the County’s use of HRMS or Financials. Develops and maintains related on line job aids, procedures and forms. Updates the ALCOLINK Web Based Learning Assistant (WLA) and the Document Center (Docushare) as needed.

9. Develops new and modifies existing queries as needed to create various reports.

10. Provides ongoing “second level” functional support and technical assistance to Countywide end users. May correct end user transactions as needed.

11. May coordinate and provide process and system training Countywide for assigned modules of ALCOLINK; may be responsible for the development of module training materials including training aids and presentations and conduct training sessions.

12. Assists Information Technology Department security team in resolving security issues. Insures that security changes within ALCOLINK are coordinated with central IT to maintain consistent access in the other related systems.

MINIMUM QUALIFICATIONS

Experience:

The equivalent of three years of full-time professional experience in a position involving the design, implementation/upgrade, maintenance and training activities for a public or private agency comparable in size and complexity to the County of Alameda using a web based version of PeopleSoft, SAP, or Oracle Financials Purchasing, Human Resources and/or Benefits Administration.

Special Requirements:

Incumbents in this classification may be required to work evenings, weekends and/or on call.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and practices of public sector human resources, benefits programs or purchasing functions.
• Use of web based, PeopleSoft SAP, or Oracle Human Resources, Benefits Administration or Purchasing software.
• Configuration tables/concepts and their impacts and relationships to automated system functionality.
• Integrated systems testing approaches.
• Process Management.
• System Integration.
• Strong customer service orientation.
• Application of Excel at an advanced level.

Ability to:

• Correctly apply legal requirements, policy, binding contractual agreements, and program requirements to system functionality.
• Analyze complex business data/problems and develop appropriate solutions.
• Understand the relationship among multiple interrelated systems.
• Problem solve, make sound decisions and appropriate recommendations.
• Understand impact of complex system processes on system performance.
• Organize, prioritize and coordinate multiple tasks to meet critical deadlines.
• Work independently and in a team oriented environment.
• Orally communicate effectively.
• Write and modify technical and user documentation.
• Develop and facilitate training to individuals and groups.
• Use various software applications.
• Read, interpret and apply complex technical material
• Establish and maintain effective working relationships with others.

CLASS SPEC HISTORY

DB:pf 7/3/02
Newspecs: 0268.doc
CSC Date: 7/3/02
DRH:pf Revised 11/21/03
CSC Date: 1/21/04
LN:pf Revised 5/4/04
CSC Date: 5/12/04

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.