County of Alameda

DESCRIPTION

Under direction, incumbents of the class of Senior Program Systems Coordinator supervise a unit of Program Systems Coordinators responsible for acting as liaison between end-users in their department and the Data Processing Department and other information systems providers participating in the evaluation, planning, organization, design, modification and implementation of existing and new information systems to ensure that program regulations are implemented and procedures are developed and meet functional requirements for end-users; and performing other duties as required.

DISTINGUISHING FEATURES

This class is unique to the Information Systems Division of the Social Services Agency. The class of Senior Program Systems Coordinator is distinguished from the next lower class of Program Systems Coordinator in that the former is a first-line supervisor class over a unit of Program Systems Coordinators. The incumbent confers with the departmental Information System Analysts to determine the assignments for staff in the Social Services Program areas. The latter class is the journey level in this professional series acting as departmental representative participating in the modification of existing systems and implementation of new systems.

This class series is further distinguished from the departmental information systems staff in that the latter classifications must possess a broader and more technical knowledge of systems analysis and the hardware and software required for any automated information system, whereas the former class series ensures that the automated information system is fully functional for the end-users utilizing their specialized knowledge of particular Social Services Programs.

Also, the class series of Program Systems Coordinators is distinguished from the class series of Program Specialist in that the latter classifications provide program planning, technical assistance, review and evaluation functions to direct client service delivery programs where such services are provided by community-based organizations (CBO's), contract service providers and/or County staff. The class series of Program Systems Coordinators plan and implement information systems which enable the end-users to provide services to clients.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Directly supervises Program Systems Coordinators in the formulation, development, implementation and maintenance of automated solutions for direct service delivery programs.

2. Responsible for the coordination within Information Systems Division with program departments to determine need as related to automated solutions and systems.

3. Lead responsibility for coordination with the County Data Processing Department for system maintenance and enhancements.

4. Assigns and reviews work of subordinate personnel, evaluates work performance and other supervisory tasks to assure achievement of objectives of automated systems for direct client service delivery programs.

5. Acts as resource, as needed, on automated systems for direct client service delivery systems for Information Systems Analysts in Information Systems Division.

6. Provides training to Program Systems Coordinators on various computer systems supporting service delivery programs.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years of full-time experience as a Program Systems Coordinator or equivalent class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

OR II

The equivalent of eight years of full-time experience in a Social Service organization with responsibility in program planning and/or evaluation or program administrative activities, two years of which must have included supervisory or lead responsibility for defining, planning and implementing automated information systems for such programs.

Possession of a Bachelor's Degree from an accredited college or university in an appropriate major or field of study; or a Master's Degree in an appropriate field of study may be substituted for four or five years of the required experience, respectively, but may not be substituted for the required two years of lead/supervisory experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Applicable program federal, state and local program laws, rules and regulations.
• Principles, practices, funding sources and administrative requirements in the program area to which assigned.
• Principles and methods used in the analysis and development of data processing computer systems and procedures relating to assigned program area.
• Principles and practices of supervision.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• Project management principles and analytical methods for studying problems, developing alternatives and recommendations.
• Modern office practices.
• Computer technology.
• Data Processing concepts.

Abilities:

• Plan, organize and manage program systems planning and implementation.
• Evaluate both existing systems and proposals.
• Effectively represent information system users in the design of systems for automated applications.
• Communicate with departmental personnel not familiar with data processing and translate their needs into systems requirements.
• Communicate departmental information systems needs to information systems providers.
• Evaluate the efficacy of newly developed automated systems.
• Represent the department and the County in meetings and make effective presentations to diverse groups.
• Supervise and coordinate the work of assigned staff.
• Management control.
• Planning and Organization.
• Decision-Making.
• Monitor status of projects.
• Train new users and answer questions.
• Written and oral communications.
• Flexibility.
• Interpersonal sensitivity.

CLASS SPEC HISTORY

TT:jc
Y:1280H.WPF
5/22/95
co: updated 6/2/00
Old doc. under: 1280h.wpf Jobspecs/Oldspecs
New doc. under: 0304.doc Jobspecs/Newspecs
Csc date: 6/14/95

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.