County of Alameda

DESCRIPTION

Under direction of Agency or Department executive management, to supervise, plan, and coordinate the work of technical and professional information systems staff involved in developing, evaluating, and implementing the most complex and varied management information, financial, and specialized information systems for the purpose of improving operations; to lead, coordinate, and participate in organizational or management analysis; and to do related work as required.


DISTINGUISHING FEATURES

Positions allocated to this class are responsible for supervising and coordinating the acquisition, implementation and maintenance of a department's information system capabilities. In contrast with incumbents of the Information Systems Analyst classification, the Information Systems Manager has responsibility for supervising information systems staff, at least one of which is at a professional level (Information Systems Specialist or above) whereas Information Systems Analysts have responsibility for coordinating information system needs with limited staff assistance and in a more limited scope.

This class is distinguished from the class of Information Systems Deputy Director in that the latter is responsible for assisting the Information Systems Director of a large agency with oversight responsibility of information system activities, whereas this class is responsible for the information system activities of a small to medium sized department or for a major division, or section, in a larger agency.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises and coordinates the development and implementation of new computer systems and programs; serve as liaison with Information Technology Department staff in developing and implementing new computer systems/applications by providing input/output requirements, department standards, etc.; develops or revises existing programs for user application; develops specifications for obtaining software and/or hardware for departmental application.

2. Develops systems analysis methods and conducts systems analysis appropriate to the department's specific needs. Analyzes workflow and/or organizational structure and recommends improvements to systems or structures to increase productivity or efficiency.

3. Defines the scope of information system problems and goals and identifies data collection processes and procedures.

4. Identifies potential solutions to information system problems and determines system feasibility, equipment requirements, personnel requirements, cost/benefits effectiveness, time requirements, and makes a recommendation on which solutions should be used.

5. Plans and coordinates system testing to assure that related systems meet user's needs and are fully compatible in terms of program/system implementation and maintenance.

6. Coordinates the training of department personnel in the use of computer software and hardware.

7. Meets with hardware and software vendors to evaluate new products and programs.

8. Supervises subordinate technical and professional staff involved in the development and implementation of computer or information systems.

9. Oversees and coordinates the information systems section/function of the department, including security of the system, troubleshooting any software or hardware malfunctions, and creating and maintaining system manuals; develops and maintains procedure manuals.

10. Directs and participates in long-term audits of computer systems and programs; analyzes results of these systems; identifies and implements changes to existing systems in order to bring them up to maximum efficiency.

11. Develops complex programs and applications for information systems.

MINIMUM QUALIFICATIONS

 Experience:

The equivalent of four years of full-time paid experience in information systems performing duties such as system analysis, application development, system evaluation, selection and implementation, or network administration. At least one year of experience must include direct supervision of other professional and technical information systems staff.

Education:

Possession of a Bachelor’s degree from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or a closely related field may be substituted for two years of the required experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

KNOWLEDGE AND ABILITIES

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Principles and techniques of supervision and personnel and project management.
• Systems and procedures analysis and methodologies.
• Process or business oriented software platforms.
• Information system concepts and advanced computer technology and terminology.
• Data organization, access methods and networking in computerized systems.
• Modern office principles, practices and standards.
• Certain positions may require knowledge of specialized operating system software and/or applications software.

Ability to:

• Exercise management and supervisory control.
• Analyze major information system problems, identify alternative solutions, and make recommendations and decisions using sound judgment.
• Provide leadership and coordinate individuals, projects and functions effectively.
• Plan and organize assigned work activities.
• Analyze budgets and develop work schedules, work plans, and cost controls.
• Adapt to change and work effectively even in times of stress.
• Communicate orally and in writing.
• Demonstrate interpersonal sensitivity.
• Interface with users at all levels of the organization.

CLASS SPEC HISTORY

BG:tc 1/92
BG:pb Revised: 3/11/93
Y:\1167h.wpf
co:updated 6/9/00
Old doc. under: 1167.wpf Jobspecs/Oldspecs
New doc. under: 0420.doc Jobspecs/Newspecs
CSC Date: 4/7/93
RE:pf Revised/Retitle 3/7/2005
{old title: Senior Information Systems Analyst}
CSC Date: 4/27/2005
JO:pf Revise/Retitle 9/6/05
{old title: Information Systems Supervisor}
CSC Date: 9/14/2005
JO:po Revised 4/5/06
CSC Date 4/26/2006
LP:cs Revised 10/8/15
CSC Date: 3/2/16

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.