County of Alameda

DESCRIPTION

Under direction, incumbents in the class of Information Systems Coordinator are information technology specialists that serve as liaison between agency/departmental business or client operations and other information technology specialists in the evaluation, planning, organization, design, modification, and implementation of information systems, for the purpose of ensuring that those systems meet the functional needs of the department; that operational program requirements are accounted for in system design; and that procedures for system use are understood and followed by departmental staff. Incumbents may perform other, related duties as required.

DISTINGUISHING FEATURES

Positions in this classification are allocated to County operating departments, where incumbents interact with individuals in departmental information technology classes, representatives of the Information Technology Department, information technology vendors and service providers. The liaison function for which Information Systems Coordinators are responsible is performed to facilitate communication between system end-users, whose activities are directly involved in substantive departmental operations, and information technology specialists, whose activities involve the design, configuration and maintenance of various automated information systems used in the conduct of departmental operations. Information Systems Coordinators have a general knowledge of departmental operations and a thorough knowledge of information system capabilities, thereby enabling incumbents in the class to interact with both groups, explain the needs and requirements of each to the other and participate in the development of systems that function effectively in the conduct of departmental operations. This being the case, the class of Information Systems Coordinator is distinguished from other classes, as follows:

The class is distinguished from information systems classes in that incumbents in the latter have primary responsibility for the technical aspects of system design, construction, modification and maintenance, whereas Information Systems Coordinator incumbents are primarily responsible for the conceptual and operational aspects of adapting various information systems to departmental needs, communicating those needs to and working with other information systems professionals. For this reason Information Systems Coordinator incumbents must possess a broad and detailed knowledge of their department's business policies, programs, and practices. While information systems class incumbents must apply knowledge of systems analysis and the mechanics of hardware and software management that is more extensive than that required of incumbents in the Information Systems Coordinator class on a day to day basis, the Information Systems Coordinator must possess a sound knowledge of the same.

The class is distinguished from the Social Services classification, Program Systems Coordinator in that Information Systems Coordinator incumbents are responsible for adapting a variety of information systems to meet departmental needs, whereas those in the Program Coordinator class are responsible for applying operations or business knowledge to the use of Social Service Agency specific client applications for the purpose of communicating areas of concern to information systems professionals for resolution and communicating resolutions to end-users. Information Systems Coordinator research, analyze, recommend and plan installation, testing and implementation of new or modified technologies to the department for improvement of business processes or client services. Incumbents in the Information Systems Coordinator class must therefore possess a familiarity with systems analysis, hardware and software capabilities that is not required of incumbents in the Program Systems Coordinator class.

EXAMPLES OF DUTIES

NOTE: The following are duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Participates in the modification of existing systems and the implementation of new ones by researching and evaluating new system capabilities or current system modifications in relation to business or regulatory changes and developing, writing and disseminating new or revised agency/departmental system use procedures.

2. Provides or arranges for the training of staff on information systems used by the department/ agency.

3. Reviews on a daily basis, the performance of information systems functioning, or serves as liaison with information technology staff involved in that activity. Responds to inquiries by agency/ departmental staff concerning problems or security issues. Troubleshoots and analyzes reported problems to determine error; advises on user errors; acts upon technical errors when appropriate; and communicates all other technical errors for resolution to other information technology specialist as needed.

4. As liaison serves a dual role as an IT professional and business operations specialist to act as a member of agency/departmental committees involved in the development of information systems used in conducting agency/departmental operations.

5. Interacts with and prepares requests to vendors, outside agencies, auditors and other staff regarding requests for data, special reports or routine system changes.

6. Participates in cost benefit analyses for new or modified systems.

MINIMUM QUALIFICATIONS

Experience:

The equivalent of one year full-time experience in the class of Information Systems Analyst, which included at least one year experience planning, implementing, or overseeing the utilization of automated information systems in support of operational activities in the Alameda County classified service.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

AND

The equivalent of one year full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience may have been obtained concurrently with the performance of work as an Information Systems Analyst.)

OR II

The equivalent to graduation from an accredited four year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent.

The equivalent of three years full-time experience in planning, developing and administering multiple, complex information technology systems and applications, which included at least two years experience planning, implementing or overseeing the utilization of automated information systems in support of operational activities. (Additional experience in this area may be substituted for the education requirement on a year for year basis.)

AND

The equivalent of two years of full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience in the latter may have been obtained concurrently with experience in the former.)

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

Knowledge of:

• Information systems technology and concepts.
• Principles and methods used to research, analyze, test, implement and evaluate information technology systems.
• Principles and methods used in the analysis and development of procedures and manuals related to the use of information systems. Principles, practices, policies, procedures, rules and regulations applicable to the operational area associated with the specialty designation of the position.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• General office practices.


Ability to:

• Analyze administrative and management problems; reach and implement practical conclusions.
• Evaluate the efficacy of newly developed information systems.
• Communicate effectively, orally and in writing.
• Communicate departmental information systems needs to information systems providers and represent information system users in the design of systems.
• Communicate technical information in non-technical terms to departmental personnel not familiar with information systems and translate their needs into system requirements.
• Train new system users and answer user questions.
• Plan and organize activities, tasks and workload.
• Maintain effective working relationships with agency/departmental staff, representatives of other agencies/departments, service providers and others.

CLASS SPEC HISTORY

RE:pf 3/7/05
Newspec: 0423.doc
CSC Date: 4/27/2005
NE:cs Revised 1/28/10
CSC Date: 03/10/10
RY:cs Revised 11/6/15
CSC Date: 6/8/16

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.