County of Alameda

DESCRIPTION

Under general direction, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers various training and development programs provided by the Training & Education Center for Alameda County; provides professional consultation to County agencies/departments on training and organizational development needs; and performs other related work as required.

DISTINGUISHING FEATURES

The County Training & Organizational Development Specialist is a single classification and reports to the Workforce Planning and Development Manager.  This position focuses on training and organizational development programs for County employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions.  This position is distinguished from the higher classification of Workforce Planning and Development Manager in that the latter has day-to-day supervisory responsibilities, manages overall design and implementation of training development programs, and assists the Training & Education Center Director with administrative and operational duties.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning.

2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement.

3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention).

4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques.

5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs.

6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs.

7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results.

8. Develops and organizes training manual, multimedia visual aids, and other training materials.

9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary.

10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups.

MINIMUM QUALIFICATIONS

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education:

Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field.

AND

Experience:

The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience.

License:

Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Training design and delivery, for both instructor led and e-learning.
• Management and leadership curriculum design.
• Staff / career development programs.
• Software technology such as PowerPoint, Excel and Microsoft Word.
• Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning.
• Oral and written communication techniques.
• Conference/meeting planning services.
• Marketing concepts and techniques.


Ability to:

• Design, develop and deliver training programs.

• Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations.

• Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems.

• Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.

• Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.

• Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.

• Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards.

• Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals.

CLASS SPEC HISTORY

LN:po
Newspec: 0466.doc
CSC Date: 6/6/2007
JS:cs Revised 3/11/10
Old Title: Training and Organizational Development Specialist
CSC Date: 4/7/10

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.