County of Alameda

DESCRIPTION

Under general direction, administers the County of Alameda Conference Center as the leading-edge source for innovative learning in the County and the community it serves; provides expert professional assistance to County management and senior management in private and non-profit organizations in the areas of training and organizational development; directs the operation of a 10,000 square foot comprehensive, state-of-the-art conference/teleconference facility and; develops and implements a business plan that operates the center as an entrepreneurial entity for the benefit of its customers and the community.

DISTINGUISHING FEATURES

This is a single position classification reporting to the Director, Human Resource Services. The scope of responsibilities are Countywide and regional, servicing clientele encompassing both internal County departments and employees as well as external customers, including but not limited to high level management from private companies, senior management from other cities, counties and districts and boards and executives from non-profit entities. It is distinguished from the single position classification of Workforce Planning and Development Center Manager (which this position supervises) due to the latter position’s sole focus upon workforce development, including staff training and organizational development programs.

EXAMPLES OF DUTIES

NOTE: The following are duties performed by employees in these classifications. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Develop and direct the design of business, strategic and marketing plans for the successful operation of the Training and Education Center in its role as the leading-edge source for innovative learning in the County and the regional community it serves for the purpose of increasing productivity and public service.

2. Develop and direct the implementation of goals, objectives, policies, procedures and work standards for the Training and Education Center.

3. Assist in the development, modification and implementation of the business, strategic plans of other County departments in support of County executives and their staff.

4. Direct the preparation and administration of the Training and Education’s budget. Effectively plan and generate revenue to expand the future operation of the Training and Education Center.

5. Select, train, plan, organize, administer, review and evaluate the activities of subordinate management, professional and support staff and contract and volunteer trainers.

6. Develop and direct the successful operation of separate businesses (services and products) which are provided through the Training and Education Center. Evaluate revenue potential, manage costs and invest resources for the enhancement of services and products for internal County and external customers.

7. Design and direct the technical aspects and utilization of a 10,000 square foot high-tech facility that provides computer training, video and teleconferencing services, built-in audio visual systems and high-end projection capabilities.

8. Develop and direct development programs for executive, mid-management, and line staff in various areas, i.e., online learning, reengineering, organizational development, entrepreneurial government and leadership, and customer focused, high quality services.

9. Analyze and establish appropriate resource levels needed to support the efforts of the Training and Education Center, e.g. staffing levels and patterns, skills mix and seasonal needs.

10. Develop and deliver technical reports as well as overviews to a broad constituency including but not limited to the Board of Supervisors, County executives and management, employees, and other regional customers.

MINIMUM QUALIFICATIONS

Education:

Possession of a Bachelor’s Degree from an accredited college or university with major study in organizational development, instructional design or education, public or business administration, industrial psychology or a closely related field, Master’s Degree preferred.

AND

Experience:

The equivalent of seven or more years of professional level organizational development and training experience, at least four of which have been in the strategic design, administration, and marketing of training and development programming in a large public agency or company.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Methods of organizational development intervention and training.
• Curriculum and instructional design/development.
• Business Plan development.
• Oral and written communication techniques.
• Marketing concepts and techniques.
• Public administration.
• Supervising and counseling.
• Conference/meeting planning services.
• Principles of program budgeting and finance.
• Principles of financial and program planning.

Ability to:

• Handle a wide variety of situations with diplomacy and tact
• Work with diverse customers and communities
• Deliver exceptional customer service, both internal and external
• Accomplish goals and objectives, building collaboration across organizations
• Lead and manage organizational change
• Handle complex personnel issues
• Make politically astute decisions
• Self-initiate, think independently
• Develop and implement comprehensive, visionary, strategic business plan.
• Plan, implement, execute, and evaluate training, organizational development, and conference services.
• Plan, develop, oversee and conduct organizational development interventions.
• Speak and write effectively.
• Develop curriculum and deliver training.
• Build alliances and cooperative relationships within the County and in the external business community.
• Negotiate business agreements.
• Market Conference Center facilities.
• Read, understand, present and explain financial reports.

CLASS SPEC HISTORY

SA:lm - Typed: 9/96
1331h.doc
co: updated 6/14/00
Old doc. under 1331h.doc Jobspecs/Oldspecs
New doc. under 0473.doc Jobspecs/Newspecs
CSC Date: 9/18/96
RE:ah Revised 7/27/17
CSC: 8/16/17

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.