County of Alameda

DESCRIPTION

Under general supervision, to manage and supervise the Conference Center staff to achieve business goals in the areas of sales and marketing and to maintain the viability of the Center; and to perform related duties as assigned.

DISTINGUISHING FEATURES

This is a one position classification reporting to the Training/Conference Center Director. This classification differs from the Director’s position in that the latter has overall responsibility of the entire scope and operations of the Center while the former manages the processes and systems that achieve the Center’s business and revenue goals. This position supervises staff involved in implementing the sales and marketing strategies and delivery of quality customer services for the Center.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Manages and supervises the Conference Center staff to achieve business sales’ goals and maintain the viability of the Center.

2. Assists in the design and implementation of sales and marketing strategies to achieve sales’ goals.

3. Design and manage the Conference Center’s service delivery systems, procedures and processes to ensure quality services.

4. Train and coach staff on service delivery, customer service techniques and Center procedures and processes.

5. Assist in the design, negotiation and completion of customer/vendor agreements and rates or fees for Conference Center services.

6. Develop and manage facility and capital equipment maintenance and improvement plans in conjunction with General Services Agency and vendors as needed.

7. Serve as Local Area Network administrator for staff/office and computer lab networks.

8. Manage and supervise Conference Center staff to ensure that customers’ needs are met and customers are satisfied.

9. Work with the Conference Center Business Specialist and Conference Center Director to prepare, monitor, and follow up on accounts receivables.

10. Assist Training & Conference Center Director as needed.

MINIMUM QUALIFICATIONS

EITHER I

Education

Possession of a Bachelor’s degree from an accredited four year college or university with major coursework in business, marketing and sales or a related field or a related field,

AND

The equivalent of two years of full-time experience in managing a customer service or sales oriented business organization.

OR II

Possession of an Associate of Arts degree from an accredited professional college with major coursework in business, marketing or a related field,

AND

The equivalent of four years of full-time experience in managing a customer service or sales oriented business organization.

License:

Possession of a valid California Driver’s License and a satisfactory driving record

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles of business administration and management.
• Sales and marketing strategies.
• Supervisory principles and practices.
• Database management.
• Local Area Network administration.
• Business/Computer software applicable to the position.
• Customer service satisfaction strategies.

Ability to:

• Utilize experience and judgement to make decisions to provide quality service.
• Supervise and manage staff.
• Train and coach staff.
• Communicate and negotiate with customers, both internal and external.
• Organize and prioritize multiple projects and tasks.
• Take initiative to identify issues and respond to problems with a high degree of independence and judgement.
• Be flexible, meeting the demands of customers.
• Work within a team.
• Work with large and small organizations, both private and public.
• Work with a diverse customer base and staff.

CLASS SPEC HISTORY

BG:pf
7/30/01
Newspec: 0474.doc
Csc date: 8/15/01