County of Alameda

DESCRIPTION

Under general direction, the County Training Programs Coordinator coordinates logistics for countywide training and organizational development programs provided by the Training & Education Center; schedules trainers, consultants and conference rooms; processes and tracks registrations; administers e-learning programs; provides technical and administrative support in designing and publishing a variety of training materials and presentations; and performs other related work as required.


DISTINGUISHING FEATURES

The County Training Programs Coordinator is a single classification and reports to the Workforce Planning and Development Manager in the Training & Education Center. This position provides technical/administrative support and coordination of a variety of training and organizational programs, events and projects. This position is distinguished from the higher level classification of Training and Organizational Development Specialist in that the latter plans, designs and delivers various training and organizational development programs, and provides professional consultation to County agencies/departments on training and organizational development needs.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Provides administrative and clerical support in the planning, designing and implementation of training and organizational development programs.

2. Coordinates logistics and schedules trainers/consultants and conference rooms for training sessions, meetings and events.

3. Update, maintain and utilize Learning Management System (LMS) for registration reports, distribution of classroom and e-learning programs.

4. Designs, publishes and/or distributes training manuals, flyers, brochures, supplemental online aids, prepares various training related reports, and other training materials.

5. Works with assigned trainers, vendors and relevant parties to review and resolve logistical issues, requests and/or customer service complaints.

6. Provides administrative and clerical support in the design, implementation and analysis of training needs and/or other surveys.

7. Assists in developing program and project plans and timelines.

8. Assists in billing and revenue collections for overdue accounts receivables.

MINIMUM QUALIFICATIONS

Education:

Possession of Associates of Art degree in Business Administration, Social Sciences or a related field from an accredited college,

AND

Experience:

The equivalent of three years progressively responsible full-time experience in the coordination and support of training programs/services,event planning or an equivalent function within a medium to large size organization, utilizing advanced computer software applications. Experience utilizing a learning management system or comparable software to track training and administer e-learning training is highly desirable. (Possession of a Bachelor’s Degree in Business Administration, Social Science or a related field from an accredited college or university may substitute for one year of the required work experience).

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Principles of organization, resource, and records management techniques.

• The development and implementation of quality assurance measures, public relations techniques, and public survey methods.

• Advanced computer systems and applications; spreadsheet and database applications, and on-line information tracking systems.

• Training administration software.

• Public service and customer contact philosophy and techniques.


Ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

• Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.

• Work effectively and cooperatively with others; establish and maintain good working relationships.

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or develop appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

• Monitor the results of assignments and/or projects, consider the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.

• Accomplish tasks by considering all areas involved, no matter how small; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.

• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

• Establish courses of action for self and others to ensure that work is completed efficiently and on time; allocate appropriate amounts of time for completing own and others' work; avoid scheduling conflicts; develop, monitor, and utilize timelines and milestones to ensure accurate and timely completion of work.

CLASS SPEC HISTORY

BG:pf 8/1/01
Newspecs: 0479.doc
CSC date: 8/15/01
JS:cs Revised/Retitled 3/12/10
Old Title: Conference Center Training Programs Coordinator
CSC Date: 4/7/10
RE:po Revised 4/11/13
CSC Date: 4/17/13