County of Alameda

The Training and System Specialist is responsible for the configuration, production, maintenance and future enhancement of the Learning Management System (LMS); providing project management and technical leadership for the setup, testing, implementation, and maintenance of the LMS; designing and delivering technical training; processing and tracking registrations; administering e-learning programs; providing technical and administrative support in designing and publishing a variety of training materials and presentations, and performing related duties as needed.      

DISTINGUISHING FEATURES  

This single-position classification is located in the Human Resource Services Department, Training & Education/Conference Center. The incumbent reports to and receives instruction from the Human Resource Services Division Manager and/or Training and Education Center Organizational Development Manager. This position is responsible for assessing learning/systems needs from County agencies/departments and other organizations.  It provides technical/administrative support and coordination of a variety of training and organizational programs, events, and projects. It supports these County departments and organizations by working in a consulting role with the administrators in the respective organizations to configure, administer, input, and manage data.  The position works with various levels of operations by providing training and consultation. This position will apply proven project management, communication, and writing skills along with operations knowledge and expertise to manage a robust LMS.  This position is the organization’s central point of contact for the development, implementation, and coordination of LMS Governance, appropriately partnering with key stakeholders to ensure alignment, consistency, and user ease of access.

NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1. Establishes, communicates, and enforces the standards, policies and procedures for the strategic direction, implementation, administration, and governance of the Alameda County LMS. 
2. Serves as liaison with department heads and key stakeholders to assess and analyze business needs, business process flows and procedures, and report needs.  
3. Configures and designs LMS for overall countywide system, including courseware, organizations, and various inventories. Configures the LMS for all sites/organizations, including all site-specific domain settings, security levels, user access, data fields, etc. for both the administrative and the end user environments in those organizations.
4. Validates and conducts data migration for countywide and department training data, including course information, legacy training data, e-learning content, and employee data.  
5. Analyzes, recommends, and implements new application features, system upgrades, and preventative maintenance activities to ensure a stable and current environment.
6. Develops and maintains business process flows and procedures related to the County’s use of the LMS.
7. Analyzes operational and user requirements, scope needs, determines priorities, identifies solutions, and makes recommendations. Partner with individuals from the field to define business, financial, and operational requirements for training reports.
8. Liaison with ITD, HRMS team, the LMS Steering Committee, LMS Governance Team, Department Training Representatives, Departmental Human Resources Officers, Department Fund Processors, outside contractors, and other County organizations on LMS issues.
9. Develops job aids and other documents for reference and future training and development purposes. Designs and provides training for departments and organizations.
10. Serves as technical support to County agencies/departments (and external organizations as relevant). Works with vendor to troubleshoot and resolve system issues, support new feature requests, and vendor release updates.
11. Plans, project manages, specifies, and tests system interfaces between the LMS and other databases, e.g., HRMS/PeopleSoft enterprise system, Vector Safety and other content libraries, in collaboration with HRMS team and Information Technology Department (ITD), and vendors. Administers exports as needed.
12. Designs and disseminates online/e-learning courseware using Knowledge Presenter, Adobe Captivate, Articulate, and other online design software and building access to content libraries. 
13. Provides administrative support in the planning, designing and implementation of training and organizational development programs by project managing with key stakeholder groups.
14. Designs, publishes and/or distributes marketing materials for training programs.

Education:  

Possession of a Bachelor’s Degree from an accredited college or university in business administration, communication, education, computer science or a related field with emphasis in instructional design, organizational behavior, organizational psychology, psychology, adult behavior or other related concentrations.  

AND

Experience:  

The equivalent of three (3) years’ experience performing client services, including the coordination and support of training programs/services within a medium to large size organization, analyzing client needs, providing consulting and project management on computer software applications, including at least one (1) year of experience providing client services in administering a Learning Management System or related systems (e.g., TrainingPartner, SumTotal, SABA, Blackboard, Plateau, Cornerstone, etc.) that track data and produce reports.  

Substitution:

Possession of a Master’s degree may substitute the required work experience on a year-for-year basis.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:

• Advanced computer systems and applications; spreadsheet and database applications, and on-line information tracking systems.
• Training administration software.
• MS Word, PowerPoint, Excel, Outlook, Visio (intermediate/advanced level), and Adobe Software suite.
• Strong problem solving techniques while troubleshooting system issues and resolving technical problems.
• Project planning and management.
• Principles of organization, resource, and records management techniques.
• Effective customer service methods that is responsive to customers.
• Strong presentation and delivery techniques.  

Ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.
• Work effectively and cooperatively with others; establish and maintain good working relationships.
• Make sound judgments and appropriate recommendations.
• Organize, prioritize, and work efficiently under pressure with changing priorities and deadlines.
• Gather, analyze data, and think critically while synthesizing data.
• Train to a diverse population with varying levels of technical expertise.
• Grasps the needs of the operational organization and apply/communicate the various requests received from the field to management.
• Manage projects involving diverse stakeholders.