County of Alameda

DESCRIPTION

Under general supervision, to provide support functions to ACERA; provide a variety of information and referral services to ACERA clients; and to perform other related clerical duties as required.

DISTINGUISHING FEATURES

This is a single position classification unique to ACERA, and reports to the Assistant Benefits Manager. The incumbent is responsible for eliciting and providing information to a large volume of ACERA members and deals directly with all official visitors, including ACERA Board members, consultants and attorneys.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Greets each caller, visitor to ACERA’s offices; assesses retirement information needs and provides the member with the appropriate information; makes referrals and explains rules and regulations.
2. Refers members to appropriate personnel to ensure that member issues and complaints are resolved.
3. Acts as liaison between members, ACERA staff and Board, attorneys, and a variety of consultants and providers.
4. Documents in-person or telephone contacts, maintaining activity logs to ensure quality service and follow-through.
5. Describes and explains general information about ACERA plans, programs, functions and available assistance and resources.
6. Designs forms; develops and maintains data collection instruments (logs, surveys, etc.); documents and maintains procedures; prepares and distributes member correspondence, forms; may assist with preparation of brochures and articles for ACERA News.
7. Manages multiple phone lines and coordinates with ACERA customer service personnel to ensure adequate phone and reception desk coverage.

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of full-time experience in the class of Specialist Clerk I or an equivalent or higher level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of two years of full-time clerical experience which included public contact in a California Public Retirement System.

NOTE: The Civil Service Commission may modify the Minimum Qualification in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Basic math and spelling.
• Alpha and numeric filing systems.
• Provisions of the 1937 County Employees Retirement Law or similar statutes.
• Word processing and spreadsheet applications and data entry skills.
• Calculators and their functions.
• Correct usage of English, including punctuation, spelling and grammar.

Ability to:

• Establish and maintain cooperative relationships with members, the Board, the general public and co-workers.
• Evaluate individual situations and make appropriate decisions.
• Interview to facilitate solicitation of required information.
• Understand and follow complex oral and written directions and procedures.
• Communicate orally and in writing.
• Write and/or print legibly.
• Make decisions and take initiative.
• Demonstrate interpersonal sensitivity.
• Work independently.

CLASS SPEC HISTORY

DF:bl 2/22/00
Newspecs: 1344.doc
co: 03/13/00
co: 03/15/00
CSC Date: 3/15/00
RE:pf 4/12/04 (Clerical Study Revision)
CSC Date 6/7/2006

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.