County of Alameda

DESCRIPTION

Under close supervision, to learn all phases of eligibility determination, completion of budgets, research verification techniques, regulatory requirements, utilization of available resources, and to do related work as required.

DISTINGUISHING FEATURES

Positions in this class are found in the Social Services Agency. Incumbents are assigned tasks of a well-defined and limited nature. Their work is subject to detailed and frequent review by a team of Supervising Eligibility Technicians.

This class is distinguished from the Eligibility Technician I classification in that incumbents are not assigned caseloads. Incumbents receive direct training in the processing of applications for public assistance. They are instructed in the organization function and policies of the Welfare Department, in addition to learning the rules and laws governing eligibility for various aid programs. Upon completion of a minimum three months’ training and based on satisfactory performance, Eligibility Technician Trainees will promote to Eligibility Technician I’s.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Interviewing applicants for public assistance by phone, at home or in the office; explaining conditions for continued public assistance.

2. Completing application forms and witnessing signatures; taking sworn statements from applicants regarding the accuracy of their application for public assistance.

3. Explaining the agency’s objectives and limitations and the applicant’s responsibilities.

4. Computing initial budgets and making recommendations regarding granting of assistance.

5. Initiation of case records showing the basis for public assistance eligibility, including documents to verify eligibility factors and a summary of the findings made from investigations.

6. Interviewing applicants; completing applications and determining eligibility for issuance of identity cards and authorizing for Medi-Cal and Food Stamps; maintaining case records and a continuous program of eligibility for Medi-Cal and Food Stamps.

MINIMUM QUALIFICATIONS

Either I

Education:

Completion of two years of high school,

And

Experience:

The equivalent of six months of general office experience either paid or in a manpower training program, involving public contact.

Or II

The equivalent of two years of recent, full-time, paid experience, a portion of which included public contact.

Or III

Some acceptable combination of education and experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern office practices and procedures, including business correspondence and filing.

Ability to:

• Communicate effectively in writing and orally.
• Establish and maintain cooperative and objective relationships with the public.
• Deal impartially and with restraint in stress situations.
• Do arithmetic computations.
• Follow complex oral and written instructions.

CLASS SPEC HISTORY

Old document: RR/VT
12/19/75
Revised:
RR/dg
4/14/76
New document: Jobspecs/1468
ys/4/01

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.