County of Alameda

DESCRIPTION

Under close supervision, receives classroom training to learn business processes, program policies, procedures and regulations, systems and techniques necessary to determine initial and continuing eligibility of clients receiving assistance through various public assistance aid programs; learns to obtain, verify, analyze, evaluate and update financial, personal and social information from clients; and learns to determine eligibility for all public assistance aid programs (aid categories) and related benefits; performs related duties as required.

DISTINGUISHING FEATURES

Eligibility Services Technician I is the trainee-level classification in this flexibly staffed series within the Social Services Agency (SSA). Incumbents in this classification receive classroom training where they are expected to learn and meet requirements on all aspects of eligibility determination and case management in order to successfully complete the Eligibility Services Technician Academy. Upon successful completion of the Eligibility Services Technician Academy, incumbents will flexibly promote to the Eligibility Services Technician II level. Appointment as an Eligibility Services Technician I will not extend beyond six months.

Eligibility Services Technician I is the trainee-level classification distinguished from the Eligibility Services Technician II classification in that the latter performs all aspects of initial eligibility determination and/or ongoing case maintenance for all public assistance aid programs administered by the Social Services Agency based upon the needs of the clients for a period of one year.

EXAMPLES OF DUTIES

NOTE: The following are duties that may be performed by employees in this classification. However, employees may perform other related duties as assigned. Each individual in the classification does not necessarily perform all duties listed.

1. Interviewing applicants for public assistance aid programs by phone or in person; explaining conditions for initial and continued receipt of public assistance.

2. Completing or assisting with completion of application forms and witnessing signatures; taking sworn statements from applicants and recipients regarding the accuracy of their application for public assistance.

3. Explaining program’s objectives and limitations and the applicant’s rights and responsibilities.

4. Computing initial budgets to determine program eligibility.

5. Verifying eligibility factors and providing justification or findings made from investigations.

6. Initiating and maintaining electronic case records.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of one year of experience in the class of Specialist Clerk I or higher in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or II
Experience:

The equivalent of one year of full-time, paid and/or volunteer general office experience, involving public contact via face-to-face or over-the-phone, interviewing and obtaining personal information from the general public.

License: Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern office practices and procedures, including business correspondence and filing and standard office equipment operation.

Ability to:

• Communicate effectively in writing and orally.
• Establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies and co-workers.
• Deal impartially and with restraint in stressful situations.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications effectively
• Use office equipment such as fax, printers, copiers and scanners

CLASS SPEC HISTORY

Newspecs: 1570
RE:cs 3/31/15
CSC Date: 4/15/15

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.