County of Alameda

DESCRIPTION

Under general supervision, performs all aspects of eligibility determination and/or maintenance for all public assistance aid programs (all aid categories) and related benefits based upon the needs of the clients; performs related duties as required.


DISTINGUISHING FEATURES

Eligibility Services Technician III is the advanced journey-level class in this flexibly staffed series. Incumbents can be assigned to any aspect of service delivery (e.g., in-house and community-based) performing eligibility determination and maintenance duties for all public assistance aid programs. Eligibility Services Technician IIIs do not have caseload standards.
This class is distinguished from the Eligibility Services Technician IV in that the latter is assigned to the more complex and difficult functions requiring expertise and in-depth knowledge.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties as assigned. Each individual in the classification does not necessarily perform all duties listed.

1. Interviews applicants for public assistance aid programs by phone or in person; explains to recipients the conditions for continued public assistance; completes application forms and witnesses signatures; takes sworn statements from persons on the accuracy of their applications for public assistance; explains the agency’s limitations and the applicant’s responsibilities; computes initial budgets and makes recommendations on the granting of assistance.

2. Verifies initial and on-going eligibility factors and provides justification or a summary of the findings made from investigations; maintains electronic case records; maintains continuous eligibility review; and prepares correspondence as required.

3. Refers clients or cases to appropriate resources, e.g. Community based organizations, contractors, etc.

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of experience in the class of Eligibility Services Technician II in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

Experience:

The equivalent of one year of experience within the last 3 years determining eligibility in a County Health and Human Services or Social Services Agency.

License:

Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern office practices and procedures, including business correspondence and filing and standard office equipment operation.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare.

Ability to:

• Perform clerical work involving independent judgment and requiring accuracy and speed.
• Communicate effectively in writing and orally.
• Establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies and co-workers.
• Deal impartially and with restraint in stressful situations.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications effectively
• Use office equipment such as fax, printers, copiers and scanners

CLASS SPEC HISTORY

Newspecs: 1572
RE:cs 3/31/15
CSC Date: 4/15/15

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.