County of Alameda

DESCRIPTION

Under minimal supervision, performs the more complex and difficult functions requiring expertise and in-depth knowledge in a unit, in addition to performing eligibility determination and maintenance for all public assistance aid programs based upon the needs of the clients; and performs related duties as required.

DISTINGUISHING FEATURES

Eligibility Services Technician IV is responsible for providing advice, guidance and consultation to eligibility staff on eligibility processes, complex and difficult cases, public assistance aid programs and automated systems. Eligibility Services Technician IVs perform complex and difficult functions for the CalWIN Support Team, Program Integrity Division (e.g., IEVS and Compliance Units), or ACA Eligibility Technician III Intake Unit.
This classification is the highest, non-supervisory classification of the series. Incumbents in this class do not have caseload standards. This class is distinguished from the Supervising Eligibility Technician classification in that the latter has the full scope of supervisory responsibilities, including training and evaluating staff.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties as assigned. Each individual in the classification does not necessarily perform all duties listed.

1. Determine eligibility for more complex and difficult cases.

2. Explain, interpret and clarify public assistance laws and regulations, agency resources, procedures, rights and responsibilities to clients and eligibility staff.

3. In the absence of the supervisor, assist with programmatic functions.

4. Provide technical assistance, troubleshooting, fraud prevention or other related accountability functions for one of the following units: CalWIN Support Team, Program Integrity Division (e.g., IEVS and Compliance Units), or ACA Eligibility Technician III Intake Unit.

5. Maintain technical expertise in the body of knowledge specific to the unit assigned.

MINIMUM QUALIFICATIONS

Either I

The equivalent of one-year full-time experience in the class of Eligibility Technician III or Eligibility Services Technician III in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of two years’ full-time and recent (within the last three years) experience in a position that required determining eligibility and computing budgets or public assistance at a level comparable to that of Eligibility Services Technician III in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

License: Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Eligibility requirements for all aid categories.
• Functions of public assistance agencies and the principles of income maintenance and public social services.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare.
• Modern office practices and procedures, including business correspondence and filing and standard office equipment operation.

Ability to:

• Establish and maintain cooperative relationships with the general public, culturally diverse populations, other departments/agencies, co-workers, and other groups and organizations.
• Analyze and evaluate situations, reach sound conclusions, and make appropriate recommendations.
• Work effectively with minimal supervision.
• Communicate well both in writing and orally.
• Enter and maintain case records effectively.
• Deal impartially and with restraint in stressful situations.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications effectively.
• Use office equipment such as fax, printers, copiers and scanners.

CLASS SPEC HISTORY

Newspecs: 1573
RE:cs 3/31/15
CSC Date: 4/15/15
RE:cs Revised 11/16/15
CSC Date: 11/24/15

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.