County of Alameda

DESCRIPTION

Under general direction, to plan, coordinate, assign, evaluate, and supervise the work and operations of various units comprised of Treasurer Tax Collector Specialists I, II and III, a Senior Treasurer Tax Collector Specialist, a Treasurer Tax Collector Corrections Specialist, and a Treasurer Tax Collector Bankruptcy Specialist in the Tax Collector’s Office. The personnel supervised perform a variety of difficult, technical, and complex work in reviewing and examining a variety of property tax records, provide property tax related information to the public, and may lead or supervise other staff. The Treasurer Tax Collector Supervisors provide training and instruction, make decisions involving procedural or technical problems, and do related work as required.


DISTINGUISHING FEATURES

Positions allocated to this class are located in the Tax Division of the Treasurer-Tax Collector’s Office and exhibit the following sets of characteristics.

The incumbents in this class have direct supervisory responsibility over subordinate specialized staff who perform complex and technical mandated duties related to the collection of secured and unsecured property taxes. Incumbents supervise staff whose primary duties involve a high degree of daily public contact including: answering a variety of property tax questions, assisting taxpayers with Tax Collector forms and claims, determining eligibility and processing applications for installment plans, responding to title companies and financial institutions; issuing revised tax statements. Tax Collector Supervisors apply legal statutes and rules requiring expertise and specialized knowledge, research tax records and various legal documents, problem solve, and make independent interpretations to resolve property tax related problems.

The Treasurer Tax Collector Supervisor classification is distinguished from the Supervising Clerk class series in that positions in the former class are unique to the Treasurer-Tax Collector’s Office requiring detailed knowledge of the specialized legal and administrative functions of tax collection, software and programs specially designed for the Office of the Treasurer-Tax Collector, knowledge of other related departments; and have responsibility for legal and technical duties related to the production and administration of the property tax roll, whereas the latter is the broad countywide supervisory classification.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed, but has knowledge of all duties in order to provide cross supervision of the division.

1. Plans, assigns and establishes work priorities, provides direction, gives instructions and makes decisions on difficult or complex problems in connection with the supervision of Treasurer Tax Collector Specialists.

2. Reviews and evaluates work performance, ensures accuracy and conformity to established office procedures, prepares manuals of office procedures and instructs subordinates in their use.

3. Interviews and hires staff, trains and cross trains; disciplines staff; participates in resolving personnel problems.

4. Assists in developing policies and procedures to ensure compliance with changing laws and to improve work flow; writes and updates procedural manuals to conform to new and existing legislation.

5. Conducts a continuing program of orientation and training for new and regular employees to keep them abreast of current procedures.

6. Evaluates and implements revisions of office systems, procedures, and policies.

7. Evaluates the work of the Treasurer Tax Collector’s staff to ensure work standards are met and to determine training needs.

8. Resolves complex problems with the public, attorneys, banks, escrow companies and others regarding problems with tax bills and/or tax payments.

9. Analyzes computer system input problems and recommends changes.

10. Prepares or directs the preparation of correspondence to the public explaining problems relating to property tax bills, property tax payments.

11. Resolves supplemental tax issues pertaining to real property transfers or new construction.

12. Prepares or directs the preparation of correspondence to the Assessor, Auditor, and the Clerk, Board of Supervisors relating to property tax bills, delinquent charges, etc.

13. Confers with representatives from the Office of the County Counsel on legal matters pertaining to property taxes, auction sales, bankruptcies and settlements.

14. May appear in various courts throughout the County representing the County or as a witness. Responds to summons/subpoenas for property tax records.

15. Plans, organizes and directs mailing of annual secured property tax bills, unsecured property tax bills, tax delinquency notices, intent to lien notices, impending power of sale notices, installment plan reminders, etc.

16. Prepares and submits Treasurer Tax Collector’s Press Releases and/or legal publications pertaining to tax bill mailings, declarations of tax default, delinquent property listings, and tax delinquent property auctions.

17. Plans, organizes and directs sale of tax-defaulted properties via public auction, sealed bid auction, sales agreement with public and/or nonprofit agencies; responsibilities include obtaining Board of Supervisors authorization, conducting title searches for parties of interest, skip-tracing to locate parties, coordinating property field visits, and completing various post sales records.

18. Supervises Tax Information Call Center activity using online management reports. Monitors telephone agents’ adherence to coverage assignments.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of one year of full-time experience in the class of Supervising Clerk I, or an equivalent or higher level supervisory class in the Alameda County Treasurer-Tax Collector’s Office.

Or II
Experience:

The equivalent of two years of full-time experience in the class of Treasurer Tax Collector Specialist III in the Alameda County Treasurer-Tax Collector’s Office.

Or III
Experience:

The equivalent of three years’ full-time supervising experience including two years dealing with property tax matters.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• County policies and procedures.
• Modern office organization, practices, and equipment
• Revenue and Taxation codes as they pertain to the Treasurer-Tax Collector’s Office
• Operating details and policies of the Treasurer-Tax Collector’s Office
• Principles and practices of supervision
• Principles of modern office management
• Training methods and techniques
• Appropriate English grammar, vocabulary, spelling, and punctuation
• Relevant computer applications


Ability to:

• Interpret the Revenue and Taxation Code and the State Controller’s Reference Manual
• Deal effectively with members of the legal profession and the public
• Communicate verbally and in writing
• Make decisions
• Lead
• Plan and organize
• Demonstrate management control
• Demonstrate interpersonal sensitivity
• Be flexible
• Adapt to stress
• Understand, implement, and train staff on State laws, legislative policies, County administrative codes and ordinances, and other laws and procedures.

CLASS SPEC HISTORY

Newspecs: 1604.doc
MH:cs 9/8/11
CSC Date: 10/19/11

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.