County of Alameda

DESCRIPTION

Under supervision, incumbents are assigned a variety of information technology support duties to fill in for various temporary needs countywide. 

DISTINGUISHING FEATURES

This class consists of positions that are filled on a temporary basis through the Alameda County Temporary Assignment Pool (TAP) Program. TAP employees are a provisional, services-as-needed (SAN) employee of the Human Resource Services Department under the TAP Program. TAP is responsible for placing incumbents on temporary assignments within departments and agencies. Assignments may vary from a minimum of four hours and generally not exceed 18 months. Duties and pay rate may vary based on the job classification of each temporary assignment.

The Information Systems Support (SAN) TAP series differs from the Administrative Support (SAN) TAP series in that the former focuses on information systems support and the latter on clerical and administrative support.

The Information Systems Support I (SAN) TAP differs from the Information Systems Support II (SAN) TAP in that the former is designated as a 75-hour class and the latter is designated as an 80-hour class.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Learns tasks for all functional areas of the assigned workgroup.
2. Learns applicable technology, language or application to complete required tasks.
3. Develops familiarity with existing systems and applications.
4. Validates data output for quality and ensures compliance with processing instructions.
5. Learns the concepts of various operating systems and computer applications software.
6. Gains experience in troubleshooting and identifying system problems; responds to associated inquiries and answers questions from system users.
7. Performs a variety of monitoring/diagnostic activites to maintain network and on-line up-time.
8. May perform system and other related equipment installations and maintenance.

MINIMUM QUALIFICATIONS

The equivalent of one year of full-time experience in supporting, maintaining, and/or developing information technology systems.

OR

The equivalent to graduation from an accredited four-year college or university (120 semester or180 quarter units) with a major in MIS, Computer Science, Computer Engineering or related field.

 

 

 

KNOWLEDGE AND SKILLS

Knowledge of:

• Operating methods and uses of on-line and off-line data processing equipment, the components and materials necessary for processing batch jobs and real-time jobs through large-scale computer systems.
• Computer system and network trouble-shooting procedures and policies.
• Basic operating systems, software packages, procedure language and other computer systems used throughout the County.
• Basic operation of large-scale computer systems, including the console, its components and peripheral equipment.
• Systems documentation and procedure standards.

Ability to:

• Follow written and oral instructions.
• Learn to operate large scale computers and their auxiliary equipment.
• Speak clearly and concisely so as to be understood on the telephone and in person.
• Communicate technical details verbally and in writing to programmers, vendors, users and others in an effective and understandable manner in order to achieve timely problem resolution.
• Exercise independent judgment and initiative in identifying and resolving complex technical problems.
• Resolve basic procedure problems.
• Operate medium to large-scale computer systems and peripheral equipment.
• Troubleshoot network hardware problems.
• Recover from system malfunctions.
• Read, interpret, and follow flow charts, procedural manuals and other written instructions.
• Work with software aids in order to perform duties in help desk teleprocessing functions.
• Write clear and concise reports or job procedures.
• Function effectively under general supervision.

CLASS SPEC HISTORY

VH:pf 7/10/03
Newspec: 1781.doc
CSC Date: 7/23/2003
RE:jf Retitle 6/7/17
Old Title: Information Technical Support I (Services-as-Needed) TAP
CSC Date: 6/7/17
DRH:jf Revised 1/25/18
CSC Date: 3/28/18