County of Alameda
Infrastructure Services Analyst (#1830)
Bargaining Unit: Unrep - General Mgmt (U15)
$54.00-$69.09 Hourly / $4,320.00-$5,527.20 BiWeekly /
$9,360.00-$11,975.60 Monthly / $112,320.00-$143,707.20 Yearly
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DESCRIPTION
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This flexibly staffed classification series specification describes the journey-level classification in the Infrastructure Engineering series. Under general supervision, Infrastructure Services Analysts monitor various infrastructure technologies. Infrastructure Services Analysts may lead (direct, prioritize, coordinate, and review the work of) lower-level infrastructure staff and may be responsible for technologies including network, server, unified communications, Cloud-based services; database, GIS Enterprise Tools Administration, DevOps, mainframe; information security; or endpoint management; and perform other related duties as required. DISTINGUISHING FEATURES
The classification of Infrastructure Services Analyst is a multidisciplinary, journey-level classification in the Infrastructure Engineering series located in the Information Technology Department (ITD). Incumbents in this classification are responsible for leading lower-level staff, analyzing information, and assisting with the design, support, and maintenance of a portion of an enterprise production system and projects within those systems.
This classification is distinguished from the higher-level classification in the flexibly staffed classification of Infrastructure Services Technician by the complexity of technical issues assigned and the analytical skill required to perform assigned duties. This classification is further distinguished from the Senior Infrastructure Services Analyst by the complexity of projects assigned and systems supported, as well as the latter’s responsibility to function as a supervisor.
Infrastructure Services Analysts are eligible to flexibly promote to the higher-level classification of Senior Infrastructure Services Analyst upon a positive performance evaluation and successful demonstration of proficiency to perform the essential duties of the higher-level classification.
Furthermore, the Infrastructure Services Analyst classification is distinguished from the countywide Technical Support Analyst in that the former provides multi-departmental enterprise support, and works on enterprise countywide projects, while the latter works solely in support of the county department/agency to which assigned.
Server Services Track
Incumbents in the Server Services discipline are typically responsible for evaluating, administering, architecting, designing, implementing, monitoring, maintaining, and supporting server and storage-based solutions in alignment with business initiatives, which requires a strong understanding of Cloud-based solutions, Microsoft BackOffice offerings, and server technologies.
Network Services Track
Incumbents in the Network Services discipline are typically responsible for Cisco and other networking technologies and working with other engineers in evaluating, architecting, designing, deploying, monitoring, maintaining, and supporting countywide network infrastructure in alignment with business initiatives.
Security Services Track
Incumbents in the Security Services discipline are typically responsible for key security areas such as risk analysis, policy creation and auditing, operations, administration, monitoring, and creating Information Security programs, such as vulnerability management, incident management, breach management, security operations, and monitoring and security awareness. Incumbents in this discipline must possess knowledge of security best practices pertaining to endpoints, networks, servers, databases, web services, identity management, and access management.
Client Services Track
Incumbents in the Client Services discipline are typically responsible for planning, configuring, installing, troubleshooting, and supporting various endpoints, including desktop and mobile solutions and other enterprise classification systems in support of multiple departments/agencies within the county; incumbents provide consultation to multiple departments’ support staff and management on hardware and software issues and play an essential role in the development and implementation of countywide technical projects.
Unified Communications Services Track
Incumbents in the Unified Communications Services discipline are typically responsible for designing and implementing countywide communication systems, which include Skype, County voice infrastructure (VoIP) on a converged network, managing systems, services, and platforms, which include Avaya, AVST Unified Messaging, AT&T facilities, and adjunct voice systems.
Mainframe Services Track
Incumbents in the Mainframe Services discipline are typically responsible for supporting ZBC12 and Z/OS platforms running CICS and DB2, associated vendor utilities, along with in-house utilities. Vendor packages include IBM, CA, ASG, and BMC. Incumbents assigned to this discipline are responsible for evaluating, architecting, designing, deploying, monitoring, maintaining, and supporting mainframe solutions in alignment with business initiatives.
Enterprise Tool Administration Track
Incumbents in the Enterprise Tools Administration discipline are typically responsible for coordinating and communicating with developers throughout the delivery of projects. Incumbents may also be responsible for installing, maintaining, and administering software. Incumbents establish standards and, mentor other staff using best business practices, and partner with technical groups to maintain 24/7 high-availability for enterprise-level tools.
Database Services Track
Incumbents in the Database Services discipline are typically responsible for configuring, installing, and maintaining databases on Cloud, Windows, UNIX, and Mainframe environments; advising on database best practices, troubleshooting, and developing solutions to optimize system performance and scalability; developing backup and disaster recovery processes to ensure availability of databases, and developing and implementing strategy for database security, maintenance, and support.
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EXAMPLES OF DUTIES
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NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
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MINIMUM QUALIFICATIONS
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EITHER I
Experience:
The equivalent of one (1) year of full-time experience in the classification of Infrastructure Services Technician in the Alameda County classified service.
OR II
Experience:
The equivalent of two (2) years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in the Description section), that included documentation and project management activities.
Substitution:
Possession of a bachelor’s degree in computer science or related field from an accredited college or university may be substituted for one (1) year of experience.
Special Requirements:
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KNOWLEDGE AND SKILLS
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NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification. Knowledge of:
Ability to:
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CLASS SPEC HISTORY
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Newspecs: 1830 LC:cs CSC Date: 10/12/16 RE:ah Revised 1/16/19 CSC Date: 2/27/19 SK:sa Revised 12/21/2020 CSC Date: 01/13/2021 SK:saa Revised 12/07/2023 CSC Date:01/10/2024 |
