County of Alameda

DESCRIPTION

Under general direction, to provide project management, liaison, and contract administration for the coordination, design and implementation of customer requirements for computer systems and to ensure that multiple projects are delivered on time, within budget, and to customer specifications. Manages the implementation of automated solutions for the County department-projects, client/server and desktop computer systems, and network needs of the customer; and to perform related work as required.


DISTINGUISHING FEATURES

This is a professional level position where incumbents provide project management, risk assessment, and technical support in the analysis, development, implementation, and maintenance of large-scale automated systems to meet customers’ specific automated needs. The Technology Project Manager may be called upon to perform tasks ranging from development of IT procedures, to budgeting and vendor liaison, to creation of system manuals. Incumbents receive guidance from senior staff on the technology teams throughout the project life cycle. The Technology Project Manager will be expected to follow through on the department Change Management process as required.

This class differs from the next higher level classification of Senior Technology Project Manager in that the latter typically manages larger and more complex projects and operates with considerable independence in overall decision-making. The Senior Technology Project Manager mentors or provides assistance to other project management staff.

EXAMPLES OF DUTIES

NOTE: The following are duties performed by employees in the classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans and oversees IT projects to completion: Identifies scope and objectives; identifies deliverables and establishes schedules and timelines; identifies project resources and skill level of necessary resources; assigns work to the project team; monitors budget constraints and customer satisfaction levels.

2. Defines project goals and objectives; with direction, develops project scope, budget, funding and schedule; finalizes cost estimates.

3. Develops, coordinates and monitors project budgets and resources; monitors vendor performance to ensure compliance with County standards and specifications; prioritizes and schedules major activities to ensure the most effective use of staff and equipment.

4. Works with the technology team to facilitate the selection of tools and technology solutions; refines support processes and procedures; demonstrates creativity to accomplish the project goals.

5. Develops plans for the entire project life cycle which include the phases for requirements gathering, design, development, testing and implementation of technology solutions to address complex business objectives.

6. Meets with customers to establish production goals, priorities, and major work schedules for information technology projects.

7. Responsible for deliverables, cost, schedule, and quality of the project. Plans the project, resolves issues, allocates and directs staff and other resources to accomplish project tasks, maintains control over the projects. Manages overall project scope and schedule.

8. Manages multiple concurrent IT projects that are medium to high in complexity, size, and scope.

9. Manages IT project issues and conflicts, and delivers projects within budget and scope. Applies new technical approaches to best resolve customer problems.

10. Prepares detailed reports and presentations, runs meetings, and reports to department management with timely, accurate and relevant information.

11. Engages with the business partners to discuss and lay the foundation for business adoption of the technology services to be delivered.

MINIMUM QUALIFICATIONS

Experience

The equivalent of five (5) years full-time, progressively responsible experience in project management in the area of Information Technology, or a closely related field.


Substitution:

(Possession of a Bachelor’s degree from an accredited college or university with a major in in Computer Science, Information Technology, Management, Business Administration, or a closely related field may substitute for two years of the required experience). Possession of a Project Management Professional (PMP) certificate is highly desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Advanced principles and practices of project management, including planning, implementation and evaluation.
• Principles and practices of technical project management.
• Computer software used to manage projects.
• Organization and elements of a large information services department.
• Application development lifecycle.
• Business system applications used in customer departments.
• Principles and techniques of software and system quality assurance and control.
• Team dynamics and team building.
• Principles, practices and techniques of customer service.
• Design, installation and maintenance of mainframe, distributed, client/server, and desktop computer systems.
• Principles and practices of producing project and technical documentation.
• Concepts related to the backup and recovery of files.
• Principles and techniques of advanced system analysis and design.

Ability to:

• Analyze, assess and interpret complex data, policies, procedures and regulations.
• Gather, analyze, correlate and evaluate observed facts and evidence.
• Adapt to changing priorities.
• Analyze and solve problems.
• Serve as project manager on large system projects.
• Respond to requests and inquiries from system users.
• Assess the accuracy and quality of data, information and reports.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Manage the risks and issues for the project and escalate, as appropriate, if the overall project schedule is in jeopardy.
• Organize and coordinate the various elements of a major project.
• Understand information technology systems and methodologies.
• Define problems and develop alternative solutions.
• Communicate clearly, both orally and in writing.
• Make technical oral presentations to both technical and non-technical audiences.
• Prepare and present reports required for Management communication.

CLASS SPEC HISTORY

LC:cs
1/19/16
Newspec: 1851.doc
CSC Date: 2/17/16