County of Alameda

DESCRIPTION

Under general supervision, to receive and transmit routine and emergency calls using communication equipment consisting of radio-telephone, teletype, switchboard, computer input devices or computer aided dispatch units; to perform simple record keeping/general clerical work; and to do related work as required.


DISTINGUISHING FEATURES

Within a framework of established procedures, Emergency Services Dispatchers II are assigned full range of dispatching duties involving the use of a variety of communication and office equipment with only occasional instruction or assistance. Assigned duties require the exercise of judgment or choice among possible actions. Incumbents of this class are required to work various shifts.

This class differs from the next higher class of Emergency Services Dispatch Supervisor by the latter class having supervisory responsibility. This class differs from the next lower class, Emergency Services Dispatcher I, by the latter class being an entry level classification.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Receive and transmit radio-telephone calls from other fixed stations and from mobile units of several County agencies; maintain a log of these calls and their dispositions.

2. Receive, transmit, record and file teletype messages sent or received by consolidated dispatch; exercise judgment in work priority.

3. Coordinate emergency calls, relay messages, and dispatch equipment.

4. Operate electronic data terminals for access to various local, State and Federal computer file systems.

5. Disseminate information to the Emergency Operating Centers in the nine Bay Area counties.

6. Complete and submit required documents for each specific type of incident with accuracy.

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of experience in the class of Emergency Services Dispatcher I in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II 

The equivalent of one year of full-time radio dispatching experience with a public safety agency.

1. Hearing must be normal in each ear.
2. Ability to type 40 words per minute.
3. A thorough background investigation will be made of all prospective candidates including a psychological exam.


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Standard clerical procedures.
• Geographical area of Alameda County.
• Regulations and statutes applicable to communications.

Ability to:

• Operate a two-way radio, teletype equipment, data communication terminal and computer aided dispatch unit.
• Dispatch public safety equipment in a quick and effective manner.
• Speak clearly and concisely in a well-modulated voice.
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
• Respond to the public with tact.
• Direct emergency vehicles using area maps.
• Write in a clear, concise and legible manner.

CLASS SPEC HISTORY

Old document: IB:ab-Rev.5/83
HC:ab-Rev.2/86
HC:pb-Rev.8/91
T.Tsang:lm-Revised: 11/95
0292H.WPF
New document: Jobspecs/1885
ys/1/01
CSC Date: 11/29/95
CH:cs Revised 4/30/13
CSC Date: 5/29/13

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.