County of Alameda

DESCRIPTION

The Library Circulation Supervisor specification describes three levels of supervisory clerical classes and identifies the range of responsibility and the type of assignment, which distinguishes each level within the series.

The basic function of positions in the Library Circulation Supervisor series is to coordinate the operation of circulation and clerical services including the supervision, training, and evaluation of a group of library clerical support staff and activities at a public library; to perform complex, difficult clerical and technical work in support of library operations; to work with library users and community members in problem-solving situations and conflict resolution; to collaborate with library professional staff and act as liaison between reference and circulation services staff; and to do related duties as required.

DISTINGUISHING FEATURES

Library Circulation Supervisors are assigned to the County operated public libraries. These positions require detailed working knowledge of a public library and well-developed supervisory skills, and are responsible for directing the clerical support function, the circulation desk operation, facility maintenance, technology equipment and systems, shelf maintenance, materials maintenance, and processing functions, clerical staff and volunteers.

Positions allocated to the three levels in this class series exhibit the following sets of characteristics:

Library Circulation Supervisor II

Positions allocated to the Library Circulation Supervisor II level in this class series exhibit the following minimum standard:

Having responsibility for directing the work of, and using independent judgment in the supervision and evaluation of a clerical staff comprised of the equivalent of 10 or more full-time subordinate employees.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises and directs library circulation support staff and activities; plans, schedules, assigns, and reviews library clerical support work to ensure adequate coverage for circulation services to library users; interviews, hires, evaluates, counsels, and disciplines staff, trains staff in work procedures, library practices, and new/revised work procedures.
2. Plans, directs, and participates in borrowers’ registration, circulation and other front desk activities, including checking materials in and out, collection and recording of fines and fees; and monitoring security equipment.
3. Interprets library policies and procedures to the public; resolves library users’ complaints and fosters good customer relations with library users.
4. Resolves difficult billing, circulation, and other problems for library users.
5. Monitoring and maintenance of public library facilities including all issues related to the operation of a public facility.
6. Train both staff and the public in the use of technology systems and act as primary liaison with a centrally located Information Technology Unit.
7. Maintains records and prepares reports of library circulation activity and related data.
8. Coordinates, trains, and supervises volunteer workload and activities.
9. Coordinates building maintenance and repair activities such as cleaning, security, landscaping, and general maintenance.
10. Responsible for reconciling cash received from fines and fees and depositing and safekeeping of all money.
11. Participates in developing and updating departmental work procedures and policies.
12. May research equipment, furnishing, and supply purchases and make recommendations.
13. Performs other related work as required.

MINIMUM QUALIFICATIONS

Library Circulation Supervisor II

Either I

The equivalent of one-year full-time experience in the class of Library Circulation Supervisor I in the Alameda County classified service; or the equivalent of two years of full-time experience in the class of Library Lead Clerk in the Alameda County classified service. (Non-classified includes District Attorney’s Office and Hospital Authority.)

Or II

The equivalent of two years of full-time progressively responsible clerical experience in a supervisory capacity equivalent to the County’s class of Library Circulation Supervisor I working in a library setting. Public and Academic Library experience preferred.

Special Requirements:

Incumbents in this classification are required to work evenings and weekends.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• County policies and procedures.
• Principles and methods of supervision, management, and training.
• Automated library circulation systems, library user accounts, library materials and processing.
• Public library facilities management principles.
• Technology systems and equipment used in a public library.
• Operational trends, procedures, practices, and terminology related to the circulation and clerical support services functions found within a public library.
• Record keeping principles and practices.
• Training methods and techniques.
• Modern office organization, practices, and equipment.
• Appropriate English grammar, vocabulary, spelling, and punctuation.
• Basic office software and computers.
• Basic mathematics.

Ability to:

• Plan, assign, train, supervise, review, and evaluate the work of assigned clerical support staff.
• Read, interpret, and apply rules, policies, and procedures.
• Utilize initiative and sound judgment within established guidelines.
• Organize and maintain accurate records and files.
• Deal tactfully with library users, maintain effective, harmonious relationships with library users, and promote good public relations.
• Work with other County and City departments and outside vendors around facility and equipment maintenance issues.
• Operate, troubleshoot, and train other staff and the public on a variety of technologies.
• Prepare clear and concise reports and other written materials.
• Be flexible and adaptable to changing work priorities.
• Communicate effectively in writing and verbally.
• Analyze and use reasoning to logically solve problems, and contribute to the solution of problems related to library clerical operations and circulation services.
• Perform physically demanding work; stoop, bend, push, and stand for long periods of time.

CLASS SPEC HISTORY

SA:pf 8/2/05
Newspec: 4201-4202-4203.doc
CSC Date: 9/28/05

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.