County of Alameda

Under direction works closely with the array of Care Connect psycho-social sector partners, particularly social services, health care and Alameda County Behavioral Health, to build the interface and institutionalize the collaboration between the various entities, build the clinical and psycho-social skills of their respective staff, and increase the quality and seamlessness of both the crisis and planned service flow of their common consumer and their families, with a focus on Care Connect consumers: people experiencing homelessness and frequent users of multiple systems.  

DISTINGUISHING FEATURES  

This single position classification is found only in the Health Care Services Agency (HCSA) Administration’s Indigent Health’s Care Connect program and reports directly to the Director of Clinical Case Management Methods. This position is distinguished by its responsibility to bring together stakeholders from county health and human service systems, particularly community medical and psychiatric services, other critical service providers and consumers, in a consultative and collaborative process to clarify gaps and identify best practice solutions and training needs, in order to better coordinate care and seamless support for Care Connect beneficiaries.

NOTE:   The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.  

1. In direct collaboration with the Director of Clinical Case Management Methods develop and maintain key components of the consumer and family engagement strategy, including the design and implementation of consumer portals to inform system level service development and delivery challenges.  
2. In collaboration with senior management, design and define scope of a variety of training of psychosocial methods and pilots that meet the needs of individuals and families of Alameda County’s most vulnerable populations.
3. In direct collaboration with the Director of Clinical Case Management Methods, lead the development of inter-agency provider partnerships that facilitates independent networking and collaborations; acquaintance and relationship with one another and their respective services, setting a common agenda, and addressing system level challenges.
4. Assess current competencies of HCSA Care Connect Partners line staff psychosocial service providers.  
5. Develop and facilitate cross discipline skill development for health and human service providers.  
6. Provide direction, training and support to consumer activist in their role in providing feedback and consultation in system design.
7. Create and deliver training modules that improve the culturally affirmative psychosocial assessment, engagement and interventions of direct service providers and the support provided to them by their management.
8. Develop and oversee new academic partnerships with colleges and universities to establish Care Connect and Health Care Services Agency as a dynamic field placement, to create a multicultural workforce pipeline that possess the ethics, knowledge and skills to meet the health and human service needs of Alameda County’s most vulnerable residents.  
9. Develop and provide consultation for clinical and operational Culturally Affirmative case management strategies, Care Coordination, and workflow, and assessment and engagement of consumer’s support network.
10. Participate in the design of training for frontline providers on how to successfully engage and access critical clinical and community services for their clients, leads iterative improvement cycles to test and strengthen the workflow of the care system, leads data-driven evaluation of progress of this work, and drives resolution of system level challenges uncovered by this reorganization effort.
11. Liaison with County agencies and foster cross sector collaboration and partnership.  
12. Provide additional support to the Director of Clinical Case Management Methods as requested.  
13. Lead Care Connect representation and input at allied services throughout Alameda County.

Experience:  

The equivalent of five or more years of professional-level experience providing services in a clinical or social service setting, preferably in Alameda County.

 AND  

License:  

Possession of a valid license from the State of California Board of Behavioral Sciences.    

NOTE:   The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:   The level and scope of the following knowledge and abilities are related to duties listed under the “Example of Duties” section of this specification.  

Knowledge of:

• Working with homeless populations.
• Integrated care delivery between physical health, mental health, substance abuse, and/or social supports such as housing connections.
• Mastery of scholarship and best practices regarding health disparities and social determinants of health preferably with masters-level training in public health, social work, or related field.
• Depth and breadth of clinical expertise, including substantial experience in training clinical psycho-social trainees and defining the parallel changes in provider workflow.
• Strong research capabilities of evolving and best practices of this work locally and nationally.
• Health management, policy and system design.
• Management principles and practices, including work planning, employee supervision and resource allocation. 
• Current trends in integrated health care administration and service delivery.
• Organizational development principles.
• Principles and practices of project management.
• Functions and operations of related agencies and community organizations.
• Budgetary, financial management, quality improvement, auditing and contract administration practices.
• Public sector rules, regulations, policies, economic and social trends that may affect the organization.
• Computer applications and equipment related to work.

Ability to:

• Demonstrate commitment to the county’s Mission, Credo and goals by involving key stakeholders, soliciting input from the community, and acting within ethical guidelines.
• Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
• Demonstrate commitment to patient and family centered service design.
• Thing innovatively, exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit.
• Set and achieve measurable goals through collaboration with subordinate staff and the use of analytical methodology, strategic planning and technology.
• Inspire confidence and provide support to senior leadership to ensure effective management.
• Manage groups by advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success.
• Foster diversity and develop high quality, culturally competent work teams and service delivery strategies in alignment with organizational goals.
• Navigate complex organizational environments with political savvy, sensitivity and tact.
• Communicate clearly and effectively both orally and in writing.
• Manage project activities and the activities of multi-disciplinary teams.
• Resolve operational and procedural problems and conflicts.

NewSpec 5064

JG:ac 4/16/18

CSC Date: 05/22/19

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.