County of Alameda

Under direction, to provide program planning, development, review and evaluation functions and to supervise a multidisciplinary team including professional, paraprofessional and support staff; in the monitoring, evaluation, and facilitation of the ongoing development of the Emergency Medical Services (EMS) or emergency preparedness systems; to act as liaison with EMS providers, facilities, and coalition/stakeholder partners; to ensure that Federal, State and local regulations and procedures are followed; and to do related work as required.  

DISTINGUISHING FEATURES  

This classification is located in the Emergency Medical Services Program within the Health Care Services Agency and reports to a Deputy Director, Emergency Medical Services or the Director, Emergency Medical Services. Positions in this classification provide ongoing assistance to the Deputy Director and Director of Emergency Medical Services, providing staff supervision and coordination while maintaining a manageable span of control in collaboration with and as stipulated by the Director of Emergency Medical Services and a Physician IV (Emergency Medical Services Medical Director). Incumbents in this classification oversee and facilitates the coordination and management of emergency medical services operations, clinical quality assurance and improvement, regulatory compliance, and medical health-focused disaster preparedness and response functions for the County and/or region. This class is distinguished from the lower class of Emergency Medical Services Coordinator in that the latter provides direct program review and evaluation whereas the Supervising Emergency Medical Services Coordinator class supervises a multidisciplinary team including professional, paraprofessional, and support staff, in addition to direct participation in EMS or Emergency Preparedness programs.

NOTE:    The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.  

1. Plans, supervises or directs, reviews and evaluates the work of a multidisciplinary team and related EMS or Health Emergency Preparedness and Response (HEPR) staff as they monitor activities and evaluate the performance of emergency medical services providers and emergency preparedness efforts, and assist providers or partner entities in planning, redesigning, implementing and maintaining EMS or HEPR programs.
2. Acts as the County liaison and provides coordination among County departments, EMS system participants, preparedness partner entities, and stakeholders; answers questions and provides training and technical assistance as required.
3. Monitors program(s) assigned to staff; ensures compliance with funding, contract provisions and regulations; recommends and facilitates implementation of procedural and operational changes to maximize service delivery.
4. Participates in departmental, County-wide and/or State planning processes; serves on a variety of committees and task forces.
5. Analyzes changes in regulations; evaluates the impact upon program operations and drafts policy and procedural changes as required.  
6. Selects staff; recommends and implements discipline as required.
7. Develops and modifies techniques and formats to evaluate pilot or current program effectiveness and to determine the need for program modifications and/or new program development.
8. Conducts needs assessment studies; identifies program goals and objectives and develops specific action plans and timelines.
9. Researches program alternatives, funding sources, service delivery alternatives and other elements for possible program inclusion.
10. Monitors legislative activities and changes in laws and regulations; assesses their effect upon program activities; develops and implements policies and procedures to ensure compliance with such changes. 
11. Oversees the compilation of reports and maintenance of accurate records and files regarding program activities; directs the preparation of periodic and special statistical or narrative reports as required.
12. Prepares a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.
13. Works with the Director, Emergency Medical Services, Physician IV (Emergency Medical Services Medical Director), or Deputy Director, Emergency Medical Services District to develop, implement and track various, ongoing clinical and operational programs and pilot studies.
14. Works closely with the internal staff and external partners to ensure coordination and consistency of the collection, analysis, and reporting of relevant data.

EITHER I

Experience:  

The equivalent of two (2) years full-time experience as an Emergency Medical Services Coordinator in the Alameda County classified service.   

OR II

Experience:  

The equivalent of five (5) years full-time, recent (within the last five years), progressively responsible experience in a public or private health care organization and/or fire service setting. Three (3) of those five (5) years’ experience must include working in Emergency Medical Service and include program design, planning, implementation and evaluation responsibilities, which included at least one (1) year of full-time lead/supervisory experience.  

AND    

EITHER  

License/Certification:  

Possession of a current, valid license as a Registered Nurse.  

OR  

Possession of a current, valid license as a Paramedic.  

OR  

Possession of a current, valid certification as an Emergency Medical Technician (EMT).      

OR III

Experience:  

The equivalent of five (5) years full-time, recent (within the last five years), progressively responsible experience in a public or private health care organization and/or fire service setting. Three (3) of those five (5) years’ experience must include working in emergency preparedness and include program design, planning, implementation, and evaluation responsibilities, which included at least one (1) year of full-time lead/supervisory experience.  

Substitution:  

Possession of a bachelor’s degree from an accredited college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, a health or social science, or a field related to the work may be substituted for the equivalent of two (2) years of the required experience for pattern II and pattern III listed above.    

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:    The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:  

• Management principles and practices, including work planning, employee supervision and resource allocation.
• Principles, practices, funding sources and administrative requirements in the program area(s) to which assigned.
• Principles and practices of program planning and evaluation.
• Principles and practices of medical 911 system service delivery and/or emergency preparedness, readiness and response.
• Practices and techniques of programmatic analysis and report preparation.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic budgetary and financial record-keeping techniques.
• General functions and operations of EMS providers, EMS system stakeholders, and/or preparedness partners.
• Principles of EMS clinical practices, including novel approaches to care.
• Basic concepts of management of emergency, disaster and/or multi-casualty incidents.  
• Concepts relating to emergency readiness and response and/or injury and disease prevention as related to EMS practice or emergency preparedness.
• Basic mathematical and statistical concepts related to health care.
• Computer applications related to the work, including spreadsheet applications.  Knowledge of database applications is highly desirable.
• Writing and submission of EMS or emergency preparedness-related materials for publication in trade and peer-reviewed journals is highly desirable.  

Ability to:  

• Plan, supervise, train, review and evaluate EMS Coordinators, Supervising Program Specialists, and related EMS or HEPR staff.
• Plan, monitor and evaluate program and service delivery effectiveness in the programmatic area to which assigned.
• Identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions.
• Interpret, explain and apply complex regulations, policies and procedures.
• Prepare clear, accurate and effective reports, correspondence, policies, informational brochures and other written materials.
• Represent the department and the County in meetings with others and make effective presentations to diverse groups.
• Represent the Director, Deputy Director, or Medical Director at commissions, meetings, and assemblies, as needed.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Exercise sound independent judgment within established policies and guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

DRH:po   2/13/07

Newspecs:  5791.doc

CSC Date:  3/28/2007

JS:cs    Revised 4/7/10

CSC Date:  Administrative Change Only

SK:sa Revised/Retitled 07/05/2022

Old Title: Supervising Prehospital Care Coordinator

CSC Date: 08/10/2022

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.