County of Alameda

Under general direction, incumbents are responsible for either managing, implementing, coordinating, and evaluating the work of a major functional program comprised of multiple units within the Department, or as a special advisor to the Chief Probation Officer.  Provides program planning, management, technical assistance, review and evaluation functions of system and programs, in support of direct client services where these services are provided by County/Department staff, community-based organizations (CBO’s), or independent contractors; coordinating, researching and evaluating outcome measurements of specialized grant funded programs; act as Department liaison with independent contractors or CBO service providers to ensure compliance with grant funded program regulations and grant or contract terms and conditions; and performing related work as may be required.  As a special advisor to the Chief Probation Officer, incumbents have responsibility for specialized programmatic service planning.    

DISTINGUISHING FEATURES  

This class represents the second level management position in Probation programs and is distinguished from the next lower level of Unit Supervisor by the increased span of control and management of a program in its entirety, or the increased complexity or sensitivity of the major function supervised.  Incumbents report directly to a Deputy Chief Probation Officer and give direction in developing goals, objectives, and measurable outcomes for a major program in a particular unit and/or division.  Incumbents in this classification ensure the delivery of specialized programmatic services involving evidence-based practices, re-entry, program design and development, special advisor to the Chief Probation Officer, external communications and liaise with community behavioral health organizations.  Incumbents also resolve difficult administrative problems, coordinate assigned activities with other divisions, outside agencies, and community groups.  This class is distinguished from the next higher classification of Deputy Chief Probation Officer in that the latter class is responsible for the administration of a major division within the department.

NOTE:    The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1. Plans, directs, and coordinates the program and service delivery of several units of Probation Officers and/or other personnel engaged in administering probation services; confers with subordinate supervisors on organizational problems such as caseload distribution, and technical problems related to law or regulation.
2. As a special advisor to the Chief Probation Officer, has responsibility for a major departmentwide program in such areas as program development and evaluation, specialized employee training, risk and needs assessments, client appeals, and policy. Provides leadership and advises Probation programs and other interested individuals and groups in his/her specific areas of responsibility, ensures assigned program areas are consistent with law, departmental policy, and procedures.
3. Assists in formulating division policies and procedures and in setting work standards; confers with superiors on and policy matters, may substitute for a Deputy Chief Probation Officer in his/her absence.
4. Represents the Probation Department at various hearings, conferences and institutes, community councils and other community agencies; coordinates Probation Department activities with other agencies.
5. Interprets and analyzes laws and regulations, pending legislation, plans for departmental impact, addresses community groups on topics in particular field of specialty.
6. May assist in the Probation Department training program; give lectures and train new workers in agency procedures and appropriate techniques; may represent the department in national statewide conferences.
7. Reviews and approves actions on sensitive cases involving matters which may be contested, or which involve other agencies or departments.
8. Researches and manages special projects that may lead to new program methods and development of procedures; prepares a variety of reports and correspondence; participates in the department’s strategic planning and evaluates the quality and results of services; designs and implements new programs.
9. Reviews, approves, and forwards periodic reports relating to caseload status and activity and personnel.  Assists in providing statistics to justify County budget requests.
10. Attends and holds staff meetings and conferences to discuss training problems, and to inform staff of new policies and procedures, and to ensure conformity with departmental and County regulations.
11. Researches, evaluates, and establishes contractual requirements of grants received in the Department.  Ensures goals and objectives are met.  Establishes benchmarks and provides ongoing and final reports.
12. Develops and implements systems or methodologies to evaluate and measure programmatic outcomes of pilot or current client service delivery programs, to assess effectiveness or need for further program development, modification, or redesign.
13. Researches program alternatives, funding sources, service delivery organizations, evaluates quality and results of services for possible probation program inclusion; prepares program evaluations, reports, and makes recommendations.
14. May monitor assigned grant or other funded programs or ensure program compliance with funding source regulations; recommends and facilitates implementation of procedural or operational changes to maximize service delivery.
15. May conduct program follow-up evaluation or systems monitoring.
16. Prepares grant or funding requests for proposals or requests to secure funding; after award maintains, prepares, and submits program and/or fiscal compliance progress reports; responds to questions and provides written follow up to program monitoring and fiscal audit processes.
17. Provides staff support and assistance to committees, commissions, and/or policy decision-making boards.
18. Compiles and maintains accurate program record files regarding service delivery, including statistical and/or narrative reports.
19. Evaluates and monitors the performance of subordinate Unit Supervisors and line-staff under their supervision; recommends disciplinary action as appropriate.

Education:  

Possession of a Bachelor’s degree from an accredited college or university.  (Four (4) additional years of related experience may be substituted for the degree requirement.)  

AND  

EITHER I  

Experience:  

The equivalent of two (2) years of full-time experience in the Alameda County Probation Department at the level of Unit Supervisor or in an equivalent or higher-level Probation classification in the Alameda County classified service.   

OR II

Experience:  

The equivalent of three (3) years of full-time experience in a Probation or Parole setting which includes supervision and the implementation of broad and complex programs comparable to that of Unit Supervisor with Alameda County Probation Department.  

License:  

Possession of a valid California Motor Vehicle operator's license.      

Special Requirements:

• Applicants must be at least 21 years of age at the time of appointment.
• Possession of an automobile may be required.
• Good driving record according to DMV negligent operator guidelines and qualification for automotive insurance.
• State law requires that persons appointed to positions in this classification must meet all minimum requirements for Peace Officer status (Section 1031 Government Code).
• Applicants are not required to be a US citizen, but must be legally authorized to work in the United States under federal law (Per SB 960).
• Any felony conviction is disqualifying.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:    The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:        

• Principles of public administration and personnel management.
• Principles and practices of governmental budgeting.
• Principles of employee supervision and training.
• Organization and functions of the various departments of the County of Alameda.
• Provisions of legislation pertinent to probation services, public relations, and community resources.
• Principles and techniques of organizational and management analysis.
• Principles and practices of program evaluation.
• Automated system capabilities and applications.

Ability to:

• Make decisions.
• Analyze and problem solve.
• Plan and organize.
• Exercise management control.
• Communicate orally and in writing.
• Demonstrate interpersonal sensitivity.
• Effectively utilize self-defense techniques.
• Effectively utilize a firearm.

TT:jc  6/15/98

Old doc:  6126H.doc

New doc:  6126.doc

ys/8/01

CSC Date:  8/19/98

ID:pf  Rev 4/8/03

CSC Date:  5/14/03

IB:cs  Revised 4/23/12

CSC Date:  5/30/12

MMH:cs  Revised/Retitled 6/20/13

Old Title:  Program Manager, Probation

CSC Date:  8/7/13

TG:sa Revised 12/15/2020

CSC Date: 04/21/2021

RE:saa Revised 03/02/2023

CSC Date:05/03/2023

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.