County of Alameda

DESCRIPTION

Under general direction, plans, develops, manages and oversees the administration of the operations and clinical services of the Acute Crisis Care and Evaluation for System-wide Services (ACCESS) Program; develops operational and administrative policies, procedures, standards and objectives; supervises multi-disciplinary clinical staff; and performs related work as required.

DISTINGUISHING FEATURES

This single-class position is located at Behavioral Health Care Services (BHCS), and reports to the Adult System of Care Director. The ACCESS Program Clinical Manager has responsibility for the overall management of the ACCESS Program, including but not limited to the design, development, integration, and evaluation of this program. This classification serves in a consultative role to management, community-based organizations and providers; participates in strategic planning and task force activities; and develops and monitors clinic or program budgets and work plans.

The ACCESS Program Clinical Manager is distinguished from the lower-level class of Clinical Review Specialist Supervisor in that the latter is a first-line supervisory classification over Clinical Review Specialists and does not have overall responsibility for program planning, development and evaluation, program reporting and statistics, and program outcome monitoring. This classification is distinguished from the next higher-level classification of Adult System of Care Director in that the latter oversees the operations of the Adult Services System of Care.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Manages and oversees, through subordinate supervisory and professional staff, the administration of the ACCESS program.

2. Develops operational and clinical policies, procedures, guidelines, goals and objectives for the ACCESS Program in compliance with the Behavioral Health Care Services mission statement, Mental Health Services Act (MHSA) principles, and Federal, State, and County laws and regulations.

3. Ensures compliance with program policies and standards for managed care health services, and ensures continuity and quality of services.

4. Updates complex policies and procedures, and provides leadership for interpretation and implementation when new insurance plans or BHCS policy changes are mandated at the Federal, State and County levels.

5. Provides policy direction for staff; works with other staff to assist in the development of department policies and procedures; provides for training of staff; assists in long-range program planning.

 6. Plans, directs, reviews and evaluates the work of supervisory and professional support staff; selects staff and provides for their training and professional development; implements discipline as required.

7. Serves on the BHCS leadership team; attends various administrative staff meetings and participates in the overall administration of the Adult and Child Systems of Care service delivery.

8. Coordinates the ACCESS functions of monolingual ACCESS utilization services provided by community-based organizations and chairs meetings of the Alameda County ACCESS/Crisis Program Directors.

9. Prepares and presents administrative reports and recommendations regarding program activities and objectives; may be assigned special research or other projects.

10. Prepares technical and data based reports including graphics on key measures of ACCESS telephone and staff performance; prepares summaries for Executive Administration and State Audits.

11. Reviews and works with appropriate personnel to seek resolution of high-profile complaints or problematic system of care issues.

12. Participates in departmental, agency and county-wide strategic planning and task force activities.

13. Operates a variety of modern office equipment including a computer.

14. May be required to drive a county or personal vehicle to make site visits and attend meetings.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of two years of full-time experience in the class of Clinical Review Specialist Supervisor in the Alameda County classified service (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

OR II
Experience:

The equivalent of five years of post license experience in a position equivalent to the County’s class of Clinical Review Specialist, of which, two years must have been in a supervisory capacity equivalent to that of a Clinical Review Specialist Supervisor in Alameda County.

AND

Education:

Possession of a Master’s Degree from an accredited college or university in Social Work, Marriage and Family Therapy, Psychiatric Nursing, with an emphasis in Clinical Social Work or equivalent degree which meets requirements set by California Board of Behavioral Sciences Marriage and Family Therapy License or Clinical Social Work License; or a Ph.D. in clinical, counseling, or educational psychology from an accredited college or university.


NOTE: Completion of an accredited registered nursing program, including three years’ post license nursing experience may be substituted for a Master’s degree in nursing.

License/Registration:

Possession of valid clinical license (LCSW, MFT, Clinical Psychologist, or RN) from the applicable licensing authority: California Board of Behavioral Sciences, California Board of Psychology or California Board of Nursing.

Possession of a valid California Motor Vehicle Operator’s license

Special Requirements:

In compliance with the Administrative Simplification provision of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), employees in this classification are required to possess a National Provider Identifier (NPI) number prior to their first day of employment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Cultural and social factors affecting behavior patterns.
• Wellness, recovery and resiliency oriented strategies and supports.
• Dual recovery/co-occurring disorder treatment, screening and assessment tools.
• Community needs, resources and organizations related to behavioral health care.
• Principles and practices of modern psychiatric casework, including abnormal psychology, psycho-social assessment, personality theory, organic defects, psycho-therapy, statistics and casework.
• Principles and methods of social research, including aspects of research design, data analysis and interpretation.
• Organization and operation of mental health programs.
• Social and behavioral aspects of mental and emotional disturbances and their characteristics.
• Principles and practices of direct client service delivery.
• Scope, activities and functions of the various behavioral health facilities and public and private community agencies providing services to mental health clients.
• Policies, procedures, and systems related to Behavioral Health Care Services, legal and regulatory requirements and limitations Applicable federal, state and local laws, rules and regulations.
• Computer applications related to work.


Ability to:

• Communicate effectively orally and in writing.
• Make decisions.
• Make advanced clinical risk assessments.
• Analyze and problem solve.
• Provide leadership.
• Demonstrate interpersonal sensitivity.

CLASS SPEC HISTORY

Newspecs: 6517.doc
SG:po 11/24/09
CSC Date: 1/13/10

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.