County of Alameda

DESCRIPTION

Under general supervision, provides school-based and school-linked behavioral health services; convenes cross-sector initiatives that strengthen and expand support for youth and families in schools and in the community; provides technical assistance, training, and coaching to strengthen collaboration skills and the use of evidence-based practices; and performs related work as required.

Clinical Case Managers, CHSC may be assigned to school sites, Youth and Family (YF) Centers, school district offices and other community youth sites.


DISTINGUISHING FEATURES

Clinical Case Managers, CHSC are located in the Health Care Services Agency, Center for Healthy Schools and Communities and report to a Behavioral Health Care Services Manager, or a School Health Services Administrator, CHSC; only licensed staff will provide clinical supervision. Clinical Case Managers, CHSC spend the majority of their time at a school, district or community-based site where they are assigned and work in close collaboration with leadership, support staff, and service providers. Incumbents support the CHSC by providing and/or coordinating the following: mental health consultation and psycho-education with teachers, staff, and parents; leadership, social skills and counseling groups with students; time limited individual therapy with students; case management services such as parent/caregiver support, outreach and education, home visitation, screening and assessment of psychosocial needs, crisis response and intervention, and other appropriate adjunct clinical/therapeutic services. Clinical Case Managers, CHSC also coordinate or participate in site efforts to create a positive climate and learning environment; promote psychosocial wellness and decrease student exposure to harm; increase student resiliency; and strengthen other systems of support for youth and families. Incumbents may serve as the CHSC primary contact at the site(s) in which they work and may convene other program staff and partner agencies on a regular basis to coordinate activities and strengthen delivery of all CHSC components.

Clinical Case Manager, CHSC is the journey-level classification in the flexibly-staffed series. Incumbents may be flexibly promoted to the advanced journey level classification of Senior Clinical Case Manager, CHSC upon completion of six months of full-time experience and meeting the required licensure or certification for a Senior Clinical Case Manager, CHSC job classification. The Senior Clinical Case Manager, CHSC is further distinguished by its assumed responsibility for serving in a lead capacity which involves providing lead direction and clinical field supervision to interns, as well as intern recruitment, placement, training, and a wider array of capacity building responsibilities. In contrast, the Clinical Case Manager, CHSC classification does not serve in a lead capacity although as part of their responsibilities they may convene and coordinate the work of interns

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Assesses the social-emotional service needs of the school(s) or YF Center to which they are assigned and develops, implements, and periodically evaluates a service plan.

2. Provides behavioral health consultation to school or YF Center staff to strengthen positive connections between students and adults; and uses and enhances school or YF Center staff knowledge and implementation of effective behavioral supports and interventions, positive climate strategies, Restorative Justice practices, cultural responsiveness, youth development, trauma-informed information, social, community, systemic change theory, and family engagement.

3. Conducts educational presentations for a wide-range of audiences including teachers, school staff, YF Center staff, parents, students, and community partners.

4. Participates actively in school-wide or YF Center efforts to create a positive climate, prevent conflicts and violence, and enhance the community setting for all of its members.

5. Develops or coordinates leadership and other opportunities for children/youth that allow them to participate meaningfully in their school or YF center; and may facilitate or coordinate youth-led groups and activities designed to strengthen individual and collective awareness, development, identity, pride, and self-esteem.

6. Provides clinical case management, group and individual counseling to students, and actively engages families making home visits and providing family therapy when appropriate; provides crisis assessment and intervention; develops treatment plans and implements interventions; coordinates and follows up on referrals to relevant county and community agencies and service providers; and provides follow-up support to students and families.

7. Participates in, and helps to enhance, site-based multidisciplinary teams who work together to address support needs of referred children/youth and manage support resources in the school or YF Center; and provides consultation to other multidisciplinary team members.

8. Provides workshops, parenting groups, and mental health and other appropriate consultation to parents/caregivers; links parents/caregivers with needed resources in the school and community; and supports school, school district, and YF Center efforts to engage and support families in meaningful and positive ways.

9. Assesses students and families for possible eligibility for Medi-Cal or other health insurance enrollment and makes internal (school) and external (community, city, county) referrals.

10. Acts as an advocate/liaison between high-risk students, families, and legal guardians, and various community program services.

11. Recognizes a behavioral health crisis following a critical incident (such as death of a student or faculty); consults with school/district leadership to organize a response; and supports the implementation of crisis intervention and management including triage, psychological first aid, and follow-up with students, parents, and school staff.

12. Develops strong, collaborative and culturally sensitive multi-disciplinary teams at the school or YF Center where assigned; and participates as a member of a variety of teams.

13. Effectively represents the work of the CHSC including remaining well-informed of initiatives, positively representing its mission in regional meetings, trainings, and other activities involving partners and the public, and attending meetings or other events designed to strengthen partnerships that will benefit the school(s) or YF Center to which they are assigned.

14. Actively participates in program evaluation by reporting all requested qualitative and quantitative data in a thorough, accurate and timely manner.

15. Prepares reports, case summaries and correspondence as required; maintains clinical charts and work records consistent with all program requirements; and completes and submits Medi-Cal Administrative Activities (MAA) forms.

16. May be assigned to participate as a member of County or District Emergency Response Team.

17. May be required to do third-party insurance billing as program needs necessitate.

18. Follows all legal mandates for reporting suspicion of physical and sexual abuse, danger to self or others, and other legally required exceptions to confidentiality.

19. May require travel to different sites for work and meetings.

MINIMUM QUALIFICATIONS

Education:

Possession of a Master’s degree from an accredited college or university in social work, marriage and family therapy, clinical or educational psychology or in a closely related field.

AND

Experience:

The equivalent of two (2) years full-time post graduate case management experience with youth (5-24 years of age) and families in a school or community setting that serves children, youth, and families and are linked to educational outcomes.

(Possession of a Pupil Personnel Services Credential (PPSC) may be substituted for 18 months of the required experience.)

AND

License:

Possession of a valid California Driver’s license is required.

In compliance with the Department of Health Care Services (DHCS) and the Federal Cures Act, Employees in this classification who are required to render direct specialty mental health services in the course of their assignment must successfully be enrolled in Provider Application and Validation for Enrollment (PAVE) web portal prior to commencing employment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Developmental, academic, social/emotional and mental health needs of school-age children and youth (5-24 years of age).
• Theory and principles of mental health consultation, multidisciplinary teams, group and individual therapy/counseling, family support, trauma-informed practice, cultural responsiveness, and positive school/community environments.
• Social justice and systems change theory; and personal and collective healing and transformation.
• Youth culture and needs; and principles of Positive Youth Development.
• Socio-cultural factors impacting children, their families, and the community.
• Culturally competent, bio-psychosocial assessments of children/youth, their families, and their social and school environments.
• Screening, intake, and assessment procedures.
• Basic methods of clinical intervention such as counseling, crisis intervention, casework, group work, advocacy, consultation, case management, family therapy, and strength/asset-based approaches.
• Conflict resolution, violence prevention, and substance abuse treatment and prevention.
• Principles and practices of behavioral health supports in the unique settings of schools and community centers.
• Principles and practices to facilitate linkages to community agencies and community resources and their role in prevention and treatment of at-risk children and youth.
• Legal and ethical guidelines governing requirements for reporting sexual and physical abuse and other exceptions to rules of confidentiality.
• Applicable federal, state and local laws, rules and regulations.
• Basic health insurance systems and operations related to the enrollment process.
• Computer applications related to the work.

Ability to:
• Develop positive, supportive professional relationships with a variety of individuals and groups that are part of a school or YF Center community such as teachers, staff, students, families, and service providers.
• Manage a site based school based behavioral health service plan to ensure that a full continuum of services including prevention, early intervention, and intensive treatment are delivered.
• Build effective partnerships between school personnel, county children and youth systems and community-based providers who work together towards achieving common goals.
• Serve as an effective resource at the assigned site(s), while also publicly representing the core mission, strategic directions, and initiatives of the CHSC.


KNOWLEDGE AND ABILITIES - Continued
Ability to: (Continued)
• Use culturally relevant outreach strategies for developing positive relationships with parents and families, engaging them in services that support their children, and providing family support as needed.
• Learn and use holistic healing modalities.
• Determine mandated parental consent requirements for the treatment of minors.
• Work collaboratively with multi-disciplinary teams, community resources and organizations.
• Understand confidentiality in school settings and establish and maintain confidentiality as appropriate and mandated.
• Work in diverse community settings with families from diverse cultural, ethnic, linguistic and economic backgrounds.
• Manage multiple and changing priorities.
• Interpret, explain and apply relevant regulations, policies and procedures.
• Communicate effectively, orally and in writing.
• Prepare clear, accurate and effective reports, correspondence and other written materials.
• Establish and maintain effective working relationships with those contacted in the course of work including administration, school or YF Center community members, and all CHSC staff and management.
• Demonstrate ability to work with various at-risk populations such as youth not attending school, youth in out-of-home placement, homeless youth, delinquent youth, and youth abusing alcohol or other drugs.
• Understand the critical aspects of conducting home visitations, such as home assessment, triage, strategies for personal safety, and cultural competence with special consideration for disability, race, and poverty.

CLASS SPEC HISTORY

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.