County of Alameda

DESCRIPTION

Under general supervision, to provide a variety of services to welfare clients; to act as liaison between the client, the Social Services Agency, and community services agencies; and to do related work as required.

DISTINGUISHING FEATURES

Welfare Services Aides perform a wide range of client services without close supervision. They assist social workers by performing sub-professional duties involving child care, homemaking, and family budgeting. They may also counsel clients on special problems.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Helps clients establish and maintain eligibility by assisting them in the completion of forms.
2. Provides child care or transportation for clients who are seeking housing, employment, or vocational training.
3. Provides information to clients about welfare department rules and regulations.
4. Provides counseling to clients on matters of child care, money management, nutrition, homemaking, and vocational training.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of three months of experience as a Welfare Services Aide Trainee or completion of a comparable or equivalent training program approved by the Alameda County Social Services Agency.

Or II

The equivalent of six months of volunteer or paid experience working with the public providing supportive services which included translation/interpretation.

Or III

Some acceptable combination of education and similar experience.

License:

Certain positions require incumbents to possess a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Public assistance rules and regulations and special problems of persons receiving public assistance.

Abilities:

• Reading and writing English.
• Working effectively with persons in crisis situations or in need.
• Working well with other staff members.
• Following oral instructions.

CLASS SPEC HISTORY

KAH:jcg 9/12/68
SSA: 2/7/77
Sj
IB:bw
1/5/81
Revised: 1/23/81
IB:lfm Retyped: 2/85
Old document: 0651h
New document: Jobspecs/6702
ys/8/01
CSC Date: 1/26/81

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.