County of Alameda

Under general direction, to supervise, review, and evaluate the work of a unit responsible for investigations, assessments, case and client management, and estate administration and associated support work in the Department of Adult and Aging Services.

DISTINGUISHING FEATURES

This is a first-line supervisory class with positions located in the Department of Adult and Aging Services in the Social Services Agency.  Incumbents are assigned supervision of a group of workers; Adult Protective Services Workers, Deputy Public Guardian-Conservator Investigators and Ombudsperson.  These workers respond to situations involving alleged abuse, neglect, or exploitation of adults, minor wards or disabled clients.  This position reports to the next higher classification, Social Services Program Manager for supervision, policy interpretation and guidance.

NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1.  Plans, assigns and reviews the work of a unit responsible for investigation, client and case management and staff who provide services to insure the safety from abuse and neglect for Alameda County adults, aged, minor wards, conservatees and disabled clients.  May supervise additional staff involved in out-of-home care placements and certifications, case aids, and support staff.

2.  Holds regularly-scheduled conferences with staff to discuss case problems, provide direction, assist in professional development, and interpret departmental policies, procedures and practices.  Provides direction in complex situations; reviews written court reports regarding the financial and mental status of conservatees, which may include management of property and income.

3.  Represents the Agency in court, which may include representation in individual cases or serving in the role of Court Officer.

4.  May serve in the absence of second line supervise.

5.  Trains, coaches and develops staff assigned to the unit.

6.  Conducts public education and training of community-based organizations, public and law enforcement agencies, and other service providers.  Presents the scope of departmental programs to interested individuals and community groups; conducts public awareness and public relations activities.

7.  Keeps accurate records for statistical purposes.

Education:      

Possession of a Master’s degree in Social Work, Clinical Psychology, Counseling, Gerontology, Business or Public Administration, or a closely related field, from an accredited college or university.  

AND

Either I  

Experience:

The equivalent of one (1) year of full-time experience as an Adult Protective Services Worker II, Deputy Public Guardian-Conservator/Investigator, or higher-level social worker classification in the Alameda County classified service.   

Or II

The equivalent of two (2) years of full-time experience providing social casework services to the mentally ill or elderly in a public or private social services organization or mental health organization, equivalent in level of responsibility to that of the Adult Protective Services Worker II in the Alameda County classified service.  

Or III

Two years of full time experience in the management of financial assets for estates or individuals, or the management of investments.  

License:   Possession of a valid California Motor Vehicle Operator's license.  

NOTE:   The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.  

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the "Example of Duties" section of this specification.

Knowledge of:

• Crisis intervention methods and techniques.
• Casework methods and techniques with particular reference to the problems in adult neglect, exploitation, and abuse.
• Procedures used in the marshalling and management of estate assets and trust funds.
• Principles, methods, and techniques of organizational management and supervision.
• Relevant laws, codes and regulations as it relates to guardianship/conservatorship, elder and dependent adult protection, and estate administration.
• Applicable computer applications and software as it pertains to the job.
• The normal aging process and the psychopathology of aging and family relationships.

Ability to:

• Plan, assign, direct, review, and supervise the work of professional, technical and clerical staff.
• Train and evaluate personnel.
• Establish and maintain cooperative relationships with those encountered in the course of the work.
• Communicate effectively orally and in writing.
• Interpret, apply and explain federal, state, local laws and Departmental policies, procedures, laws and regulations.
• Analyze and interpret information and make sound decisions.
• Lead effectively.
• Represent the County with other governmental agencies, organizations and the public effectively.
• Consider personal and psychological factors in difficult personnel, child, client or family situations and demonstrates interpersonal and cultural sensitivity.
• Demonstrate flexibility.
• Adapt to stress.

TT:Lm-h  2/85

JH:pb  Revised:  4/88

Revised:  6/89

Formerly:  1025h

DUA:cla/lm  revised 9/97

Old doc:  6770h.doc

New doc:  6770.doc

ys/8/01

CSC Date:  9/3/97

SA:po  Revised 3/1/06

CSC Date:  4/12/2006

MH:jf Revision 2/26/2018

CSC Date: 3/14/18

IB:ah Revision 6/6/18

CSC Date: 7/18/18

IB:kl  Revised and Retitled 08/27/19

Old Title:  Adult and Protective Services Supervisor

CSC Date: 10/23/19

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.