DESCRIPTION
|
Under direction, plans, assigns, reviews, and evaluates the work of Staff Development Specialists and Trainers who deliver a comprehensive program of staff development and training for professional, para-professional, technical, administrative, and clerical employees in the Social Services Agency (SSA) or Health Care Services Agency (HCSA); and participates in the design, development, and implementation of training curriculum and mandated training programs and performs related work as required.
DISTINGUISHING FEATURES
This classification is located in the SSA and HSCA and reports directly to the Staff Development Manager in SSA; or either the Division Director, Public Health or Deputy Division Director, Public Health in HCSA. The classification is distinguished from Staff Development Specialist in that the Staff Development Supervisor has the responsibility for supervision of professional, para-professional, and clerical staff in developing and implementing mandated training, operational training, and other departmental training. Staff Development Manager is distinguished from the Staff Development Supervisor in that the Manager has overall agency-wide responsibility for the management, planning, and direction of the Social Services Agency Training Department.
|
EXAMPLES OF DUTIES
|
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.
- Plans, coordinates, reviews, and directs the work of Staff Development Specialists, Trainers, and other administrative or clerical support staff in training programs for multiple divisions and sections within an assigned department or departments and ensures compliance with Federal, State, and County ordinances and policies and procedures; provides coaching and technical assistance for staff on assessment, training design, writing, classroom training, and training evaluation.
- Develops, modifies, and implements the Agency’s multi-year workforce development plan; continuously identifies and responds to program, service, and policy efforts that require staff skill development and capacity building; researches and makes regular recommendations to the leadership based on the plan's progression; assists staff in the integration of recommendations and time-sensitive course corrections; produces an annual report of the plan’s performance.
- Plans, attends and facilitates staff meetings and conferences with Agency management to develop training strategies for multiple program implementations.
- Recommends, plans, and implements training program policies and procedures and interprets training ramifications related to a department with multiple divisions and units.
- Resolves administrative and personnel problems within the training program section and reviews and approves actions or decides on a course of action in problems that could not be solved at a lower level.
- Participates in the selection, assignment, training, and evaluation of subordinate personnel and allocates staff needed to meet training program objectives.
- Evaluates quality and results of training programs provided and ensures programs meet department needs and are in compliance with state and federal mandates.
- Designs, coordinates, and evaluates the effectiveness of departmental workforce development programming, including but not limited to onboarding and orientation; implements or updates systems to help ensure the delivery of workforce and professional skills development informed by professional standards toward the advancement of equity.
- Conducts regular assessments of staff skills, capacity building needs, and workplace climate; leads the development of workforce analytics to make the workplace culture visible.
- Develops, interprets, and revises relevant departmental procedures; analyzes policies and procedures to ensure compliance with agency/departmental, Federal, and State requirements.
- When assigned to HCSA, represents the agency in local, state, and national quality improvement networks; interacts with other County departments and agencies.
- Liaisons between individuals, community groups, clients, and Federal, State, and County agencies to resolve problems, share information, respond to requests and inquiries, facilitate integrated collaborative services to maximize resources, and represent the agency at meetings conferences and public hearings.
- Prepares a variety of reports and correspondence, periodic and special reports, informational publication, program documentation, procedures, and other written materials.
- When assigned to SSA, may substitute for the Staff Development Manager in their absence.
- Evaluates trainers’ classroom effectiveness in curriculum design, problem analysis, presentation skills, classroom exercises, and class files administration; develops, compiles, and interprets trainee performance scores.
- Plans, designs, and presents trainings or workshops as needed.
|
MINIMUM QUALIFICATIONS
|
EITHER I
Experience:
The equivalent of one (1) year of full-time experience in the classification of Staff Development Specialist in the Alameda County classified service.
OR II
Education:
Possession of a bachelor’s degree from an accredited college or university with a major in business or public administration, social or behavioral science, education, or closely related field.
AND
Experience:
The equivalent of two (2) years of full-time experience as a staff trainer with responsibility for developing and presenting a wide range of staff development programs.
Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of four (4) years. One (1) additional year of qualifying experience may be substituted for the required, academic major.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
|
KNOWLEDGE AND SKILLS
|
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.
Knowledge of:
- The principles and methods of employee training, organizational development, personnel management and supervision.
- Available education training resources.
When assigned to SSA:
- Social work principles, practices and techniques.
- The California Welfare and Institutions Code and State Policies governing the operation of public social service agencies.
When assigned to HCSA:
- Disparities in health outcomes for vulnerable populations which includes understanding the factors affecting health and health equity, e.g., institutional racism, socio-economic, disenfranchisement, sexism, heterosexism, violence, climate, and the environment.
- Ten Essential Public Health Services and Foundational Capabilities.
Ability to:
- Make strategic, relevant decisions that support the mission and vision of assigned agency.
- Provide professional development, coaching, and mentorship to staff and interns.
- Oversee and review the work of professional, clinical, technical, and administrative personnel. Gather data, analyze situations, and adopt effective courses of work for others.
- Prepare detailed reports.
- Facilitate and model effective written and oral communication with attention to linguistic preferences and cultural proficiency. Plan and organize training and conduct group training activities designed to meet the needs of a diverse audience.
- Analyze training content.
- Develop and maintain effective working relationships.
- Manage multiple and changing priorities.
- Demonstrate flexibility.
- Adapt to stress.
- Manage through technology systems.
- Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations, and communities.
|
CLASS SPEC HISTORY
|
IB:po 7/13/06
Newspecs: 6797.doc
CSC Date: 5/23/2007
SK:saa Revised 08/08/2023
CSC Date:09/06/2023
|
BENEFITS
|
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.
|
Notify Me when a Job Opens for the above position(s)