County of Alameda

Social Services Agency Program Development Manager (#6798)

Bargaining Unit: ACMEA - Social Services Mgmt (R49)
$55.46-$67.35 Hourly / $4,436.80-$5,388.00 BiWeekly /
$9,613.07-$11,674.00 Monthly / $115,356.80-$140,088.00 Yearly

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DESCRIPTION

Under general direction, to supervise and direct various management activities and line program operations of the Social Services Agency (SSA); to assist the SSA Program Development Administrator, Assistant Agency Director, and/or designee in the formulation and implementation of programs, policies, and procedures; and to perform related duties as required.

DISTINGUISHING FEATURES

This supervisory/management single-position classification is located in the Social Services Agency and reports directly to the SSA Program Development Administrator. The incumbent directs agency-wide activities and functions and has significant responsibilities and input into the development of agency programs, policies, operations, and procedures through subordinate employees. This class is distinguished from the SSA Program Development Administrator in that the latter has overall complete work unit responsibility while the SSA Program Development Manager is responsible for providing day-to-day supervisorial support to the work unit.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

Researches, develops, recommends, and executes creative strategies to foster agency policies that reinforce diversity, equity, inclusion, and belonging (DEIB) in the workplace. Reviews current practices and policies, assessing and analyzing the extent to which they support or hinder the SSA DEIB goals.
Writes procedures; performs supervisory activities, including assigning and receiving work and establishing priorities, evaluating performance, scheduling, recommending disciplinary action, and the selection and training of personnel; performs administrative tasks, budget estimates, and similar tasks related to program operations.
Collaborates with team members and stakeholders to understand or identify countywide issues and program goals, obtains prioritized deliverables and discusses program impact. Prioritizes program goals, understands, and translates other stakeholders’ needs into program goals, prioritizes deliverables with minimal assistance, and contributes to decisions on prioritizing goals and deliverables.
Provides clear direction and leads implementation of best practices, guidelines, and tools for quality activities, including implementing key metrics pertaining to a program, monitors potential metric deviations, and defines corrective actions for critical deviations. Partners with stakeholders to understand agency data quality needs, define key metrics for agency-wide data quality, and lead cross-functional data quality improvement projects.
Prepares a variety of narrative reports and recommendations, including Board letters, responses to other agencies, and correspondence to community agencies; represents the agency at policy-setting meetings, conferences, and public hearings; provides information to the media and maintains appropriate public relations; represents the agency with State and Federal officials.
Directs and manages staff and personally performs special projects related to program issues or system problems; directs pilot studies and experiments with new methods and procedures; monitors data collection activities; makes recommendations to the Agency Director, Assistant Agency Director(s), and/or designee regarding modifications of existing functions, organizations, or procedures to increase production, minimize costs or errors, or maximize funding/claiming amounts.
May act in the absence of the SSA Program Development Administrator in managing and guiding the work of the unit on an as-needed basis.
May perform other duties as assigned in support of the work unit’s overall duties and responsibilities.

MINIMUM QUALIFICATIONS

Education:

Possession of a bachelor’s Degree from an accredited college or university in Public Administration, Human Services, Business Administration, Public Policy, or a related field.

AND

Experience:

The equivalent of three (3) years of increasingly responsible full-time experience in a public or private organization performing professional administrative or fiscal duties such as program development, program financial analysis, and management analysis that included organizational, procedural, and fiscal studies requiring the preparation of reports and recommendations comparable to the Supervising Administrative Specialist, Supervising Financial Specialist, Program Specialist, Senior Management Analyst or equivalent higher-level classification in the Alameda County classified service.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

Human Services programs and their operations and interrelated community resources.
Relevant State and Federal regulations impacting agency operations.
Knowledge of automated information processing systems may be required.
Research, analytical, and data collection techniques.
Principles and practices of human services and public administration.
Principles and practices of complex project management.
Practices and techniques of administrative analysis and report preparation.
Basic supervisorial and management practices and processes.

Abilities:

Effectively communicate both orally and in writing.
Evaluate competing alternatives and make informed recommendations.
Plan and conduct administrative and operational studies.
Provide leadership and supervision.
Train others in work procedures.
Work effectively with a variety of individuals and outside agencies.
Develop and maintain effective professional relationships.
Plan and supervise the work of professional and administrative staff.
Demonstrate interpersonal and cultural sensitivity.
Office administrative practices and procedures, including records management and the operation of standard office equipment.
Basic public personnel, purchasing, and contract administration practices.

CLASS SPEC HISTORY

TT:Lm-h

12/84

Revised/Retyped 12/27/85

Old document: 1017h

New document: Jobspecs/6798

ys/9/01

CSC Date: 1/8/86

DRH:saa Revised/Retitled 03/09/2023

Old Title: Program Development Manager

CSC Date:06/28/2023

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave**
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1^st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.