County of Alameda

DESCRIPTION

Under general direction, to coordinate the services available for specific target groups in Alameda County with particular reference to social services, health services, probation, research and development services, and services dealing with information and referral, transportation, and escort; and to do related work as required.

DISTINGUISHING FEATURES

Incumbents of this class serve as liaison between the County and community organizations, provide advice and assistance to strengthen existing agencies, locate gaps in services, develop plans for the provision of needed services, and evaluate initial requests for funding from public and private providers of services to target groups. They report directly to a department head, division director or assistant agency director within an agency. This classification is differentiated from that of Program Specialist in that Program Specialists are primarily involved with the planning, development, and evaluation of programs while Program Services Coordinators are primarily involved in community liaison activities and services. This class is distinguished from the class of Program Administrator I, in that Program Administrator I's are responsible for administering a program service.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Provides leadership and advocacy on behalf of the elderly, pregnant women needing perinatal care, persons with disabilities, refugees, non-English speaking people, at-risk youth or other target groups.

2. Determines the need for social services for any of these target groups. May make home visits and interview and evaluate clients’ need for services.

3. Inventories the resources available to meet the needs of these groups and monitors and evaluates the effectiveness of the services provided by public and private agencies in meeting such needs.

4. Assists in managing and coordinating the delivery of existing services for any of these groups.

5. Assists in providing an action program designed to pool available and untapped resources of public and private agencies in order to strengthen or inaugurate new services for these specific target groups.

6. Collects and disseminates information concerning the needs of these groups

7. Provides training and technical assistance to providers of social services for target groups served.

8. Serves as liaison for County with other departments and with various other state and local agencies and organizations which provide services for the specific target groups being served.

9. May supervise a unit of employees who provide services to the specific target groups.

10. Networks with foundations, corporations and companies. Maintains records on community referrals.

11. Coordinates and participates with management team to develop revenue sources.

12. Prepares reports, procedures, and recommendations regarding projects or programs for target groups served.

13. Perform other duties as required.

MINIMUM QUALIFICATIONS

Experience:

The equivalent of six years of experience in a human services field, including one year of experience performing duties involving community liaison or outreach functions or multi-program coordination function. (A bachelor's degree in sociology or a closely related field may be substituted for the equivalent of four years of the required general experience. A master's degree in Social Welfare or a closely related field may be substituted for an additional year of experience).

NOTE: Experience working with specific target groups may be required in the announcement of an examination.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Community-based organizations including public and private community resources.
• The local business community.
• Federal and state legislation and regulations affecting the elderly, perinatal care, the handicapped, refugees, non-English speaking people, or other target groups.
• Methods of strengthening existing viable services.
• Information and referral systems.
• Needs of specific target groups.


Ability to:

• Monitor and evaluate community-based programs providing services to the public.
• Develop and use needs assessments.
• Establish measurable objectives for community programs.
• Promote cooperative joint efforts among divergent groups.
• Work effectively with others and dealing tactfully with sensitive problems involving divergent viewpoints.
• Develop comprehensive reports and presenting them clearly to the public and others.
• Keep informed of community activities and problems involving the target groups.
• Enlist the aid and cooperation of various public and private agencies and groups.
• Communicate effectively in oral and written form.
• Analyze problems and situations to develop an appropriate course of action.

CLASS SPEC HISTORY

BV:Lfm Revised: 4/81
Retyped: 5/85
Revised: 10/16/90
BV
Old doc: 0683h
New doc: 6927.doc
ys/3/01
CSC Date: 10/24/90
IB:po Revised 3/10/09
CSC Date: 4/8/2009

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.