County of Alameda

DESCRIPTION

Under direction of the Deputy Chief, Support Services, this one position classification provides journey-level support to the Fire Department’s computer network, including all users, hardware and software maintenance and support, application development and system analysis; and performs related duties as required.

DISTINGUISHING FEATURES

This position is responsible for providing information systems and network support to department computer users and developing/modifying system applications for all department computer systems. The incumbent provides journey-level support and training for users and exercises a good deal of independence in the performance of assigned job duties. This is a 40-hour per week position.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Acts as network system administrator and provides technical assistance to users regarding hardware and software problems; serves as primary contact in troubleshooting and administering assigned systems.

2. Confers with department users and managers to determine system needs; analyzes and recommends hardware and software purchases.

3. May develop custom applications and reports as required by department management including automated databases, spreadsheets or other programs; analyzes user application requests and assists in system design.

4. Researches, analyzes, and evaluates new hardware and software products for use by the department; stays abreast of new trends and innovations related to network systems.

5. Provides technical assistance to departmental computer users regarding hardware and software problems; contacts vendors as required; provides training to users.

6. Maintains, upgrades, installs and tests hardware and software systems; prepares and maintains user and procedural manuals.

7. Performs regular maintenance to system hardware; backs-up, maintains and restores system files; maintains appropriate records and files.

8. Must be available after working hours for emergencies with the network.

MINIMUM QUALIFICATIONS

The incumbent must be a certified network engineer and possess an Associate of Arts degree in a field related to information systems.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern computer technology including hardware, software and networking concepts
• Data processing terminology
• Systems and procedures analysis
• Modern office practices

Ability to:

• Training others
• Application and system development
• System maintenance including troubleshooting, monitoring and evaluating hardware and software
• Analysis and problem solving
• Decision making
• Oral communication
• Written communication
• Planning and organization
• Adaptation to stress

CLASS SPEC HISTORY

BG:bl
7/12/00
Jobspecs/Newspecs: 8153

BENEFITS

*** For benefit information, please refer to the recruitment brochure.