County of Alameda

DESCRIPTION

Under direct supervision of the Fire Department Human Resources Officer, the Fire Department Human Resources Technician provides day-to-day, paraprofessional level human resources assistance and support to managers, employees, and the human resources unit and performs other related duties as required.  

DISTINGUISHING FEATURES  

The Fire Department Human Resources Technician is a single position paraprofessional classification located in the Alameda County Fire Department (ACFD) and reports directly to the Fire Department Human Resources Officer.  The incumbent in this class will be trained in paraprofessional human resource activities within the ACFD Human Resources Division.  This position will perform these functions in support of professional staff.  This position is distinguished from the Fire Department Human Resources Officer classification in that the latter is responsible for the overall Human Resources professional duties while the former will be responsible for the paraprofessional duties within the division.

EXAMPLES OF DUTIES

NOTE:    The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Gathers and tabulates statistical data for EEO4 reports, special surveys, test analysis, service awards, etc.
2. Conducts initial research in various planning aspects of human resources programs or functions within ACFD by gathering material from other agencies and scanning surveys for information.
3. May assist with conducting initial investigations for ACFD in areas such as occupational health complaints, alleged discrimination, grievances, and affirmative action compliance. Results would be reported to the ACFD human resources professional staff for review and, if necessary, used as preliminary information prior to a more in‑depth investigation.
4. Answers routine questions and prepares routine correspondence relating to ACFD procedures, rules and regulations, job opportunities, salary information, benefits, memorandums of understanding, and examination scheduling for county employees and the general public.    
5. Assists in gathering salary and benefit data for surveys and compiles data in useable format; may include making computations, graphics, charts, and/or narrative summaries.
6. Oversees processing of a variety of human resource transactions within ACFD to assure timeliness, accuracy and proper processing, including position control, recruitment, flexibly staffed promotions and other classification, examination and pay issues.
7. Researches and gathers data for development of and assists with implementation of ACFD policies, procedures, and systems, as they relate to human resource actions or for other special projects.
8. Assists with gathering and processing Family Medical Leave, Temporary Modified Duty and Workers’ Compensation cases and claims; consults employees and management regarding various disability-related inquiries; collaborates with the Third Party Administrator regarding status and processing of injuries/claims.
9. Performs other duties as assigned on an as-needed basis.

MINIMUM QUALIFICATIONS

EITHER I  

Experience:  

The equivalent of one (1) year of full‑time experience as a Fire Department Specialist Clerk or equivalent or higher level class in the Alameda County classified service working with County human resources policies, procedures, and practices which would have enabled the applicant to acquire the abilities and knowledge listed below.  

OR II  

Experience:  

The equivalent of two (2) years of full‑time experience working with human resources policies, procedures, and practices in a human resources operation of a large organization which would have enabled the applicant to acquire the abilities and knowledge listed below.   

Substitution:  

Possession of a bachelor's degree from an accredited college or university with a major in a related field emphasizing human resources may be substituted for one (1) of the required two (2) years of experience.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.  

Knowledge of:

• Current trends in human resources policies, procedures, and practices. 
• English grammar, spelling and punctuation.
• Basic mathematics and statistics.
• Operation of office machines and equipment, including personal computers and word processing and spreadsheet software.
• Basic interviewing techniques.  

Ability to:

• Learn to perform human resources related statistical computations.
• Establish and maintain record-keeping procedures and systems.
• Understand and follow oral and written directions.
• Gather and evaluate relevant information.
• Establish and maintain effective working relationships with employees, the public and other agencies.
• Communicate effectively both orally and in writing.
• Perform detailed work accurately.
• Compile and analyze data and reach logical conclusions.
• Work with a variety of tasks simultaneously and prioritize multiple tasks.
• Conduct fact-finding interviews.
• Make public presentations.

CLASS SPEC HISTORY

NewSpec 8187

RE:sa 07/20/2021

CSC Date: 10/20/2021

BENEFITS

*** For benefit information, please refer to the recruitment brochure.