County of Alameda

DESCRIPTION

Under general supervision, plans, directs, manages and evaluates the activities and operations of the Alameda County Regional Emergency Communication Center (ACRECC) which is a regional fire and emergency medical dispatch center; oversees personnel through supervisory staff; provides consultation and represents ACRECC; assists in the development of the budget; and performs related duties as required.

DISTINGUISHING FEATURES

This position located in the ACRECC at the Lawrence Livermore National Laboratory (LLNL) a Federally secured Department of Energy (DOE) facility. This position requires candidates meet DOE security clearance.

Fire Dispatch Manager has managerial responsibility for the development and implementation of programs, policies, and procedures relating to the operation of the ACRECC regional fire and emergency medical dispatch facility. This class reports to a Deputy Chief and/or Division Chief in the Alameda County Fire Department on a daily basis. The position is also responsible to the ACRECC consortium board of directors. This class is distinguished from the next lower class Fire Dispatch Supervisor, by the lower class having a shift supervisory responsibility.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, develops and directs implementation of emergency resources’ dispatch programs and related policies and procedures.
2. Plans, directs and reviews the work of dispatch supervisory personnel.
3. Manages personnel to include selection of personnel, coordination, orientation, training and evaluations; supervision of staff, hears grievances.
4. Maintains current knowledge of technical developments and legislation affecting public safety resources dispatching services.
5. Dictates correspondence and prepares complex dispatch related reports and memoranda.
6. Prepares and supervises presentation of written procedures of public safety resources dispatching services.
7. Provides advisory support and acts as a liaison to management, committees, vendors, community partners, the public and regulatory agencies; builds relationships and coalitions.
8. Represents the ACRECC in public, professional, and technical areas relating to dispatch services.
9. Participates in the development and administration of the budget; forecasts needed funds; monitors and approves expenditures; recommends adjustments as necessary.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school in the United States or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate.

And Either I

Experience:

The equivalent of five years of full-time journey-level dispatching experience, at least one year of which must have been in a supervisory or administrative capacity.

Possession of a professional certification for APCO (Registered Public-Safety Leader – RPL) or NENA (Emergency Number Professional – ENP) may substitute for one (1) year of the required full-time journey-level dispatching experience.

Or II

Experience:

The equivalent of five years of experience in the class of ACRECC Dispatch Supervisor.

And

License:
All candidates must possess a valid California State Motor Vehicle Operator's license.

Special Requirements:

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment will be made. Failure to pass the requirements identified above will result in disqualification/termination of employment. Candidates must be US citizens.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles, practices and challenges involved in the management of emergency resources dispatch services.
• Current trends and developments in the field of public safety dispatch services and systems.
• Regulations of the Federal Communication Commission regarding radio and telephone operations.
• Computer-aided dispatch systems, radio dispatching consoles, enhanced 9-1-1 telephones and associated public safety communications equipment and systems.

Ability to:

• Communicate orally and in writing.
• Manage day to day communications center operations in an effective and efficient manner while establishing and maintaining effective working relationships.
• Maintain discipline and high morale while demonstrating interpersonal sensitivity and leadership.
• Operate modern office equipment including various computer equipment and specialized software applications programs.
• Act decisively in stressful emergency and non-emergency situations regarding resource allocation, operational emergencies, staffing, policy and procedures.
• Evaluate and recommend improvements in operations, procedures, policies, or methods.
• Plan and organize staff work to maximize cost effective operations and control costs within the allocated budget.
• Be flexible.
• Analyze and prepare budget recommendations of a dynamic multi-million dollar budget.
• Provide strong leadership, mentor and train all levels of ACRECC staff.

CLASS SPEC HISTORY

MH:po 7/30/07
Newspecs: 8200.doc
CSC Date: 8/29/2007
MAH:cs Revised 3/4/14
CSC Date: 3/19/14
MY:cs Revised 8/13/14
CSC Date: 8/20/14

BENEFITS

*** For benefit information, please refer to the recruitment brochure.