County of Alameda

DESCRIPTION

Under direction, to assume full operational responsibility for the Alameda County Regional Emergency Communication Center(ACRECC) on an assigned shift; to investigate and resolve service or personnel-related complaints; to serve as a dispatcher as necessary; to perform related work as required.

DISTINGUISHING FEATURES

This position is located in the ACRECC at the Lawrence Livermore National Laboratory (LLNL), a federally secured Department of Energy (DOE) facility. This position requires candidates meet DOE security clearance.

Fire Dispatch Supervisors work as shift supervisors in the ACRECC where they supervise dispatch personnel. This position works various shifts, holidays and weekends. This class differs from the next lower class of Fire Dispatcher at ACRECC by having supervisory administrative responsibility for a shift. Fire Dispatch Supervisors report to the Fire Dispatch Manager.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Supervises dispatcher personnel by both observation and monitoring of radio and telephone circuits utilized by such personnel.
2. Trains new personnel in proper complaint taking/dispatching procedures and methods.
3. Conducts training classes as required for personnel of using agencies.
4. Investigates and resolves service or personnel-related complaints.
5. Assigns, reviews and evaluates work performance of assigned personnel.
6. Recommends on hiring, disciplining, and terminating assigned personnel.
7. Calls off duty personnel needed for emergency services.
8. Keeps familiar with major roads, streets, industrial/public plants and buildings.
9. Reports the need for repair on assigned equipment.
10. Oversees the maintenance of complete radio logs.
11. Compiles and prepares detailed reports on activities during the shift worked.
12. Disseminate information to Emergency Operation Centers, Department Operation Centers and Incident Commanders within the Fire Operational Area.

MINIMUM QUALIFICATIONS

EITHER I

Experience:

The equivalent of three years of experience in the class of Dispatcher in the ACRECC.

OR II

Experience:

The equivalent of four years of full-time journey-level dispatching experience with a public safety agency.

OR III
Experience:

The equivalent of three years of experience as a Dispatcher Supervisor with a public safety agency.

AND

Education:

Graduation from high school in the United States or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate.

License:

All candidates must possess a valid California State Motor Vehicle Operator's license.

Special Requirements: 

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. This position is located in the ACRECC at the Lawrence Livermore National Laboratory which requires DOE security clearance. Any felony conviction will result in disqualification.

Candidates must be US citizens.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Methods, operations, and functions of the dispatch center.
• Public safety radio communication techniques.
• The operation of complex radio and telephone equipment.
• Location of the highways, main streets, major buildings and geography of Alameda County.
• Regulations of the Federal Communications Commission regarding radio-telephone operations.

Ability to:

• Make decisions, plan, direct and coordinate the work of others.
• Guide and evaluate the development of subordinates.
• Make judgments on all possible decisions and be aware of the ramifications or possible impact of each decision.
• Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
• Recognize problems and intervene before they reach a crisis level.
• Write in a clear, understandable and concise manner.
• Read and comprehend written materials.
• Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, independent thinking.
• Remain impartial when performing supervisorial duties.
• Separate information and identify that, which is important from that which is superfluous to distill essence of idea or problem.
• Speak in a clear and understandable manner so that the listener grasps the message being presented.
• Measure or assess the capabilities and achievement of staff and make adjustments as required.
• Condense information into succinct written passages.
• Integrate and categorize information and recall relevant data.
• Verbally interview, persuade, summarize and/or justify in a succinct effective manner.
• Set standards of performance in order to control and optimize the productivity of the staff.
• Listen attentively to others.
• Think and respond clearly under pressure
• Remain calm in stressful situations.

CLASS SPEC HISTORY

MH:po 7/30/07
Newspecs: 8210.doc
CSC Date: 8/29/2007
MAH:cs Revised 5/8/12
CSC Date: 5/30/12
GH:cs Revised 5/4/15
CSC Date: 5/27/15

BENEFITS

*** For benefit information, please refer to the recruitment brochure.