County of Alameda

DESCRIPTION

Under general direction, to administer, coordinate, and maintain the Computer Aided Dispatch (CAD) system; to provide systems and software training; to act as a liaison for CAD system; and to perform related duties as required.


DISTINGUISHING FEATURES

This single class position reports to the Fire Dispatch Manager and is located in the Alameda County Fire Department. The Fire CAD Administrator is distinguished from the lower-level classification of Fire Dispatch Supervisor in that the latter has day-to-day supervisory responsibilities over a group of dispatchers assigned to a shift. This class is further distinguished by the next higher-level classification of Fire Dispatch Manager in that the latter plans, directs, manages and evaluates the activities and operations of Alameda County Regional Emergency Communications Center (ACRECC).

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Administers, maintains, and evaluates CAD and related system software including database management and maintenance.

2. Identifies and analyzes system issues and makes recommendations; implements preventative solutions.

3. Identifies and analyzes system and user needs, as well as equipment requirements.

4. Reviews, develops, and modifies internal policies, procedures, standards, and training modules for the Computer Operated Dispatch system and ACRECC.

5. Conducts training and presentations on new systems and upgrades to ACRECC staff and external customers (e.g., other fire departments).

6. Represents ACRECC and acts as liaison with other County departments and representatives of other public/private organizations on Computer Aided Dispatch issues; and serves on a variety of committees and task forces

7. Works with CAD-related vendors and agency personnel to coordinate technical projects, communicate expectations, perform system testing and coordinate deliverables and services.

8. Reviews and/or resolves inquiries and technical requests for the CAD system.

9. Attends CAD user group meetings and relevant trainings.

10. Coordinates and/or performs software and operating system maintenance on CAD workstations and servers.

11. Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Terminals (MDTs) and Automated Station Alerting System (Locution).

12. Participates in system design specifications, including project scheduling and timelines

13. Establishes and maintains cooperative working relationships both within and outside ACRECC; exercises good judgment in representing ACRECC to department personnel and partner agencies.

14. Handles calls for service (system problems/outages) during off-duty hours.

15. Provides staff coverage as a Dispatcher and Dispatch Supervisor, as needed.

16. Performs other duties as need or directed including preparing reports and correspondence, representing ACRECC at meetings, serve on committees, and provide assistance to other department programs and outside agencies.

MINIMUM QUALIFICATIONS

Experience:
Current appointment as a Fire Dispatch Supervisor in the Alameda County Fire Department

OR

Experience:
The equivalent of four years of full-time journey-level dispatching experience with a public safety agency at a National Academy of Emergency Dispatch (NAED) Accredited Center of Excellence, including one year of dispatch supervisory and training experience.

AND

License:
Possession of a valid California Class C driver’s license.

Certification:
Possession of a valid Emergency Medical Dispatcher certification.

Special Requirement:
Department of Energy (DOE) security clearance is required as this position is located at the Lawrence Livermore National Laboratory (LLNL), a federally secured Department of Energy (DOE) facility.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Various ACRECC interfaces and systems
• Principles and practices of systems and procedures analysis
• Design and programming methodology
• Computer aided dispatch equipment and systems
• Principles and methods of training
• Practices and techniques of operational analysis and report preparation
• Office administrative practices and procedures, including records management and the operation of standard office equipment
• Principles of employee supervision, performance management, and staff development
• Computer applications related to the work

Ability to:

• Manage and maintain databases
• Communicate effectively both verbally and in writing
• Research and analyze
• Prepare concise narrative and statistical reports
• Maintain accurate records and files
• Develop policies, procedures, training materials, and standards
• Plan, organize and prioritize assignments
• Exercise sound independent judgment within established policies and guidelines.
• Work effectively and calmly in stressful situations
• Establish and maintain cooperative working relationships
• Demonstrate interpersonal sensitivity

CLASS SPEC HISTORY

Newspecs: 8216
DR:cs 4/25/16
CSC Date: 5/25/16

BENEFITS

*** For benefit information, please refer to the recruitment brochure.