County of Alameda

This flexibly-staffed class series specification describes the entry level of the Audio Visual (AV) classification series.  Incumbents of this classification, under general supervision, performs maintenance and installation of a wide range of video conferencing and integrated multimedia equipment in the County’s boardrooms and meeting rooms; provides analysis and technical support in the design, implementation, and maintenance of audio visual and related systems; and performs related work as required.  

DISTINGUISHING FEATURES

This flexibly-staffed class series specification describes two levels of the Audio Visual series classifications located in the Information Technology Department (ITD).  Audio Visual Engineers report to an Infrastructure Services Manager.  Incumbents provide support to the Senior AV Engineer and are responsible for performing duties of an analytical and technical nature relating to the design, support and maintenance of AV and related systems, and projects within those systems. 

The class of AV Engineer is distinguished from the Senior AV Engineer in that the latter is responsible for the planning of AV system designs and enterprise solutions and provides lead direction on projects while the former focuses on analysis and technical support for equipment, related software, and video conference meetings. The AV Engineer is further distinguished from the Senior AV Engineer in that the latter has the responsibility to function as a lead over the former by directing and overseeing their work.  

AV Engineer is expected to flexibly promote to the higher level class of Senior AV Engineer upon a positive performance evaluation and successful demonstration of proficiency to perform the duties of the higher level classification.

NOTE:    The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.

1. Provides support for AV and related technologies and services; operates equipment for meetings and events as needed; and provides support for video conference meetings using Zoom, Microsoft Teams, etc.
2. Manages the AV systems in the County Board Chamber. Ensures the systems are up and functioning properly. Serves as the operational point of contact for the vendor partner supporting the Board Chambers. 
3. Provides training, documentation, and operation assistance to users; assists clients over telephone, video and/or client site.
4. Monitors and manages the AV and video conference systems to ensure maximum availability and performance.
5. Performs troubleshooting and repairs to AV and related equipment, tracks problems all the way to resolution.
6. Creates customer and diagnostic reports; maintains inventory of hardware and software; inventory tracking.
7. Creates and maintains system procedural and technical documentation including project statuses and adding sufficient resolution notes to assigned tickets.
8. Assists with the planning, recommendation, and implementation of changes to the AV system platforms, system hardware, associated software, and related technologies in support of organizational goals.
9. Updates, upgrades AV software as needed to ensure they are performing to desired business needs.
10. Coordinates with vendors to resolve technical issues.
11. Notifies management when contract requirements are not being met.
12. Tracks and monitors key metrics and key performance indicator’s (KPI).
13. Keeps current on industry trends and applies new technology as applicable.  
14. Assist with other technical duties and projects as needed.  
15. Performs other duties as assigned.

EITHER I

Education:  

Possession of 90 quarter units or 60 semester units, in which 20 quarter units or 14 semester units are in audio engineering, media production, or another related field.        

OR II 

Experience:

The equivalent of two (2) years of full-time experience in audio visual or multimedia, and video conferencing experience.    

License/Certifications:  

• Possession of an AVIXA Certified Technology Specialist (CTS) certification preferred.
• Possession of a valid California State Motor Vehicle Operator’s license is preferred.  

Special Requirements:  

• Must be available to work after hours, weekends and holidays.

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:    The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:  

• Operation of AV equipment and systems.
• AV equipment and systems installation and maintenance.
• Diagnostic troubleshooting of AV systems, software, and equipment.
• Computer-based applications.
• Online and conference room meeting software.
• Digital video concepts.
• Metadata.
• Industry trends and emerging technologies.
• Customer Service best practices.  

Ability to:  

• Provide training and operation assistance to users.
• Communicate effectively orally and in writing.
• Analyze and problem solve.
• Operate independently and make effective decisions.
• Manage projects; prepare, maintain, and manage project plans and documentation. Provide status updates to Management as needed.
• Organize and prioritize workload.
• Work effectively with others both inside and outside the department.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Document current and future procedures and processes.
• Lift up to 50 pounds; lift and carry computer hardware, including but not limited to; projectors, cameras, consoles, etc.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.