County of Alameda

DESCRIPTION

Under general supervision, to evaluate telephone service requests; to confer with and recommend on telephone needs and services to County departments; to coordinate telephone installations and modifications; to assist in the administrative operations related to the County telephone systems; and to do related work as required.


DISTINGUISHING FEATURES

The Telephone Services Specialist reports to the telephone Service Supervisor of the Communications Department. This class is unique to the Telephone Services Division and has the general responsibility for coordinating the day-to-day telephone requests and other related telecommunication activities for all County departments.

The Telephone Service Supervisor reports to the Chief, Communications Department, and has the overall responsibility for the County-wide telephone network; including budgeting, billing, long-range planning, and the supervision of PBX Operators and clerical staff.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Reviews and processes requests for telephone service from County departments and determines user requirements; meets and confers with departmental delegates to assist them in determining their real service needs.
2. Coordinates pre-installation/modification planning with Building maintenance, telephone companies and related departmental personnel, to ensure adequate facilities are available for proper and timely telephone installations.
3. Conducts various feasibility studies to assist in future planning of major modifications to the County telephone network; interprets and works from telephone company tariffs; also reviews and keeps abreast of service charges and changes in monthly service rules and Universal Service Ordering Codes.
4. Analyzes and evaluates existing system for possible cost-effective enhancements or modifications; estimates costs of telephone systems and recommends the most efficient and cost-effective telephone systems.
5. Conducts on-site inspections of property to determine if required communication system can be designed for new and leased County facilities; designs and implements the less complex telecommunications systems.
6. Researches the interconnect market by attending seminars and classes, visiting plants and vendors, and reading relevant industry publications.
7. May assist the Telephone Service Supervisor in preparing, presenting or directing instructional classes for County employees on the use of telephone systems.
8. May assist in budget projections and preparation for telephone services to all County departments.

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of experience in a responsible clerical position that involved planning and coordinating the installation and/or modification of a telecommunications system and equipment, and providing supportive assistance for a phase or series of administrative tasks related to the business aspects of a telecommunications operation.

Or II

The equivalent of two years of increasingly responsible experience that involved analyzing, evaluating, coordinating and monitoring telephone services related to modern telecommunication systems and equipment.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern telecommunication systems and equipment.
• Telephone company tariffs, plant and marketing practices.
• Basic techniques and methods of telephone systems analysis.
• Telephone industry Uniform Service Order Codes.


KNOWLEDGE AND ABILITIES - Continued

Ability to:

• Analyze various departmental functions to determine actual telephone needs.
• Determine space, conduit or other special requirements relative to telephone installations and modifications.
• Estimate costs of telephone systems and equipment.
• Analyze data and make independent decisions; establish and maintain effective working relationship with County departments and their representatives.
• Establish and maintain close liaison with telephone company personnel.
• Prepare narrative and statistical report.
• Speak and write clearly.

CLASS SPEC HISTORY

PB:kb:6/15/77
BL:sw:Revised 2/8/79
Updated: 10/91
Old document: 0855h
New document: 9287.doc
ys/10/01
CSC Date: 3/19/79