County of Alameda

DESCRIPTION

Under general supervision, analyze and evaluate telephone requests; confer with, plan, and recommend the most cost-effective telephone service for County departments; manage and coordinate telephone equipment installations and modifications; assist in the administrative operations related to the County telephone systems; and related assignments as required.

DISTINGUISHING FEATURES

The Telecommunications Services Coordinator II is a journey level position responsible for coordinating day-to-day telephone and other telecommunication activities for all County departments including planning, implementing, and managing system installations. The Telecommunications Services Coordinator II reports to the Manager, Telephone Systems Division in the General Services Agency’s Communications Department This position is distinguished from the Telecommunications Systems Analyst in that the latter has considerable latitude for independent decisions for large County telecommunications projects. It is further distinguished from the Telecommunications Services Coordinator I in that the latter is the entry-level position that provides support to the journey level position while also performing routing telephone services requests.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Reviews and processes requests for telephone and voice messaging services.
2. Meets with user department representatives to assist in clarifying requirements and determining the most cost-effective level of service.
3. Coordinates pre-installation/modification planning with GSA-Building Maintenance Department, architects, telephone companies, equipment vendors, and other involved personnel, to ensure adequate facilities are available for proper and timely telephone installations; inspects installations for compliance with plans; resolves any discrepancies.
4. Conducts on-site surveys of new and leased County facilities to determine requirements for the installation of communications systems; designs, implements and manages telecommunications systems.
5. Conducts various feasibility studies to assist in planning of major modifications to the County telephone network; interprets and works from telephone company and other vendor tariffs, as well as technical documents.
6. Analyzes, evaluates and makes recommendations for possible cost-effective enhancements or modifications to existing system; estimates costs of telephone systems and services.
7. Prepares, presents or directs instructional classes for County employees on the use of telephone and voice-messaging systems.
8. Directs the work of vendor-provided technicians and division clerical personnel.
9. Acts as liaison between the State, Public Safety Answering Points (PSAP’s) and Pacific Bell in the administration of the County emergency 911 Program.
10. Assists in budget projections and preparation of telephone services costs for all County departments; monitors expenses, forecasts expenditures and resolves billing issues.
11. Keeps abreast of the telecommunications industry technology by attending seminars and classes, vendor demonstrations and reading relevant industry publications.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years of full-time experience in the class of Telecommunications Services Coordinator I or an equivalent classification in the Alameda County classified service that provided telecommunication systems experience. (Non-classified service includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of three years of recent full-time experience in a position responsible for project management of telephone systems which included planning, coordination of installations, and telecommunications system modifications. A bachelor’s degree in telecommunications or a related discipline may be substituted for two years of work experience.

License: Possession of a valid California Motor Vehicle Operator's license

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Modern telecommunications systems, equipment and terminology.
• Basic techniques and methods of telephone systems analysis.
• Telephone company tariffs; telephone traffic engineering; cable systems and facility requirements.
• PBX, Centrex, call accounting and voice processing systems.
• Federal Communication Commission's and Public Utilities Commission's rules, regulations and tariffs applicable to telecommunications.
• Personal computers, microwave and T-1 concepts.
• Budgetary processes.
• Computer applications, including spreadsheets, databases and word processing.

Ability to:

• Analyze various departmental functions to determine telephone needs and determine requirements relative to telephone installations and modifications.
• Estimate costs of telephone systems and equipment and prepare bid specifications.
• Establish and maintain effective working relationships with County departments' personnel and telephone company personnel.
• Communicate effectively in oral and written form.
• Work independently.
• Prepare narrative and statistical reports.
• Provide direction and training to others.
• Read and comprehend general and technical information.
• Gather and interpret data and draw conclusions.

CLASS SPEC HISTORY

12/93 VS:sw
Old doc: Y:\1239H.WPF
New jobspec: 9288.doc
ys/10/01
CSC Date: 1/12/94
JC:pf Rev/Retitle. 2/22/02-3/25/02
[old title: Telecommunications Services Coordinator]
CSC Date: 5/8/02

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.