County of Alameda

DESCRIPTION

Under general direction, to assist the Deputy Director, GSA-Communications, in the administration of the Communications Department of the General Services Agency. Positions in this classification are responsible, through subordinate staff, for planning, designing, installing, repairing and maintaining the telecommunications systems and services of the County; also to maintain liaison with users of radio, electronic and telephone equipment maintained by the County; and to do related work as required.

DISTINGUISHING FEATURES

Incumbents of these positions act as the principal assistant to the Deputy Director, GSA-Communications; and supervise the activities of either Electronic Systems Division or the Telephone Systems Division. Manager, Communications Department, is distinguished from the Deputy Director, GSA-Communications, in that the latter has overall responsibility for the planning, organizing, coordinating and directing of both the Telephone Systems Divisions and the Electronic Systems Division, whereas, the former has responsibility for the operation of either the Electronic Systems or the Telephone Systems Division.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, organizes, directs, evaluates and coordinates the operation of either the Electronic Systems Division or the Telephone Systems Division of the GSA-Communications Department; directs the work of subordinate staff, consultants, and contractors to deliver high-quality, cost-effective telecommunications services.

2. Supervises Division personnel, develops staff to accomplish assigned work, evaluates performance of employees, participates in personnel selection interviews and makes recommendations regarding personnel actions.

3. Reviews and prepares requests for information, quotations and proposals and other specifications and/or technical documents; evaluates bids, recommends awards, oversees the procurement, delivery and installation of equipment.

4. Develops, negotiates, and administers maintenance contracts and service agreements where the County is either the provider or the customer.

5. Assists the Deputy Director in preparation of annual telecommunications budget for County agencies and departments.

6. Identifies requirements for capital purchases, directs the payment of Division expenses and the billing for telecommunications services and monitors Division Internal Service Fund expense accounts.

7. Keeps current on new technology and regulations in order to meet the County’s telecommunications needs; performs short- and long-range planning to implement new technology and services.

For Manger, Electronic Systems Division

8. Plans and directs the installation, operation and maintenance of electronic equipment, microwave and radio communications systems and devices for various County, City, State, district and Federal government agencies, in compliance with Federal Communications Commission (FCC) regulations.

9. Oversees management of GSA-Communications Department Local Area Network and Communications Management System.

10. Prepares and submits reports to the FCC, including applications/renewals for requisite licenses.

11. Supervises physical inventories of parts stocked at Communications Shop.

For Manager, Telephone Systems Division

12. Manages all county telephone and voice-messaging systems and related voice and data services.

13. Evaluates and monitors county telephone, voice messaging, video and telemanagement systems and services.

14. Plans, designs and oversees the installation of complex equipment, telecommunications systems and cabling for voice, data, video and network services.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years’ experience in the class of Senior Telecommunications Technician or Telephone Services Coordinator or an equivalent classification in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts) and possession of the knowledge and abilities specified below.

Completion of the Alameda County Management Academy “Management and Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or II

The equivalent of five years of progressively responsible supervisory or management experience in the fields of telephone or two-way radio communications, including responsibility for project management, implementation and oversight of major communications systems. Of the required experience, at least two years must have been in an administrative management position responsible for planning, budget preparation, contracts and personnel management. A bachelor’s degree in a technical discipline may substitute for two years of the non-administrative management experience.

License:

Possession of a valid California Motor Vehicle Operator's license.

General Radio Telephone Operator’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• The principles, practices and problems of communications engineering systems.
• Trends and developments in the field of public safety communications systems.
• Laws, regulations, tariffs and management of communications systems and general telecommunications.
• Proposal development and evaluation techniques.
• Personal computer applications.
• Automated billing and accounting procedures.
• Principles of governmental accounting practices.
• Principles of supervision, management control, staff development and training.
• Modern office methods and procedures.

Supplemental Knowledge for Manager, Electronic Systems Division

• Design, construction, installation and maintenance of complex electronic and communications equipment.
• Familiarity with FCC licensing procedures.

Supplemental Knowledge for Manager, Telephone Systems Division

• Telephone switching systems, private networks, traffic engineering, voice messaging and voice-processing systems, and cabling systems; voice, data, video products and services; financial analysis concepts and project management.

Ability to:

• Evaluate departmental needs for communications services and make necessary recommendations.
• Conduct technical communications studies and prepare comprehensive written reports.
• Plan and supervise the work of employees.
• Maintain interpersonal relationships with officials, staff of other agencies and co- workers.
• Maintain technical records and prepare clear, concise reports.
• Understand, interpret, and apply regulations and Federal, State and local legislation.
• Speak clearly and effectively.
• Make effective oral presentations.
• Perform data collection, interpretation and evaluation pertaining to communication systems.
• Analyze situations accurately and take effective action.
• Develop long-range plans and programs in conformance with County projects and policies.

CLASS SPEC HISTORY

PR:lm-h
Revised/Retitled: 8/85
VS:lm
Revised/Retitled: 2/97
Old document: 0857h. doc
New document: Jobspecs/9289
ys/10/01
CSC Date: 3/5/97
RE:cs Revised 8/1/13
CSC Date: 8/21/13

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.