County of Alameda

DESCRIPTION

Under general supervision, to provide customer service to patrons of Alameda County motor pool and parking lots; to collect parking fees and check for parking permits of monthly customers; to collect money from parking meters and issue parking citations; to maintain the cleanliness of the facilities; to initiate work orders for vehicles serviced by Motor Vehicle Division; to dispatch County pool cars and maintain accurate manual and/or automated records; to park County vehicles in garage or lots; and to do related work as required.

DISTINGUISHING FEATURES

Transportation Services Attendant positions are located primarily within Transportation Services of the General Services Agency. Incumbents report to either an Auto Mechanic Supervisor in the Motor Vehicle Division or to a Supervising Administrative Specialist in the Parking Division.

This class is distinguished from the class of Auto Service Worker in that the duties assigned to Transportation Services Attendants are neither as extensive nor as technical as those assigned to the former class. When assigned to the Motor Vehicle Division, Transportation Services Attendants may assist Auto Service Workers in performing routine automotive maintenance. While a Transportation Services Attendant may remove and replace wheels and tires on County vehicles, Auto Service Workers balance and make necessary repairs.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


When assigned to Motor Vehicle Division:

1. Using Fleet Software, takes reservations for motor pool vehicles from authorized county employees; dispatches motor pool vehicles.

2. Using Fleet Software, opens work orders for vehicles coming in for service; logs daily and weekly fueling station inspections; maintains manual and/or electronic records of County pool and commercial rental cars.

3. Uses power sweeper shop vacuum and hand broom; removes grease and oil spots from floors; picks up trash; performs general shop maintenance including keeping building, vehicles, and equipment.

4. Services passenger vehicles with gasoline, oil, and water; checks water level in batteries and air pressure in tires, adding water or air as necessary; washes windshields; replaces windshield wipers; removes and replaces wheels and tires.

5. Parks County vehicles in garage or lots and shuttles them between locations; secures parking lot; moves dumpster to proper location for pick up.


When assigned to Parking Division:

1. Collects parking fees, accounts for numbered tickets; checks for valid parking permits; checks to see whether customers have parked in authorized areas and reports those who do not; issues parking citations, issues and deletes parking/building access cards; and maintains parking's mechanical equipment (i.e. gate arms, rolling gates, meters, etc.).

2. Performs basic data entry into a variety of databases; runs reports from automated equipment and databases.

3. Maintains cleanliness of parking lots and equipment; picks up trash; uses solvents to remove gum and other sticky materials from parking meters.

4. Drives a County vehicle to various County parking lots; keeps county vehicle clean and orderly; picks up and delivers supplies for automated equipment.

5. Responds to patrons regarding the condition of parking lots and parking citations; follows-up on customer complaints by repairing minor problems, i.e. broken ticket dispenser, or reporting major problems to building maintenance, i.e., non-operative elevators; performs minor repairs on ticket dispensers, parking meters, gate arms, rolling gates, etc.

6. Collects coins from parking meters; sorts coins to remove damaged coins, foreign coins, slugs, etc.; processes coins into deposit bags; prepares deposit slips and deposits coins at Alameda County Treasurer's Office.

7. Monitors security guards and toll-booth attendants at parking lots to ensure proper work procedures; acts as back-up to toll-booth attendants; collects payments as necessary; directs traffic.

8. Uses a 2-way radio to communicate with supervisor and co-workers.

MINIMUM QUALIFICATIONS

Any combination of experience and training which would provide the level of knowledge, skills, and ability required to perform the functions listed in the example of duties.

License:

Possession of a valid California State Motor Vehicle Operator's license.

Special Requirements:

Must be willing to wear a uniform.
Must be willing and able to work in all weather conditions.


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Principles and practices of quality customer service.
• Basic computer software including Outlook, Word and Excel.
• Basic math.
• California Vehicle Code as it applies to traffic rules and regulations.


Ability to:

• Work courteously with the public.
• Work cooperatively and interact effectively with others including co-workers, vendors, customers and the general public.
• Work independently and as a member of a team.
• Follow verbal and written directions
• Communicate orally and in writing.
• Use a computer.
• Learn computer software applications related to parking processes.
• Maintain accurate records.
• Operate a passenger vehicle with skill and safety.
• Learn routine automobile maintenance.
• Operate a cash register and/or other automated equipment.
• Perform simple mathematical tasks.
• Make change accurately and quickly.
• Walk extensively.
• Use a digital camera.
• Operate a 2-way radio.
• Read maps and follow map directions.

CLASS SPEC HISTORY

Revised: 4/71 IR:lm
Retyped: 10/85
TAT:pb Revised: 1/88
Old doc 0870h
New doc: 9402.doc
ys/3/01
CSC Date: 2/10/88
ID:pf Rev.: 10/9/01
CSC Date: 10/24/01
ID:pf Rev. 3/24/03
CSC Date: 6/11/03
LN:pf Revised: 11/4/03
CSC Date: 5/12/04
CH:cs Revised 3/8/10, 3/29/10
Old Title: Parking Attendant
CSC Date: 4/7/10

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.