County of Alameda

Under general supervision, collects parking fees and checks monthly parking permits; collects money from parking meters, monitors County parking lots for illegally parked vehicles, and issues parking citations; provides customer service to patrons of Alameda County parking lots; performs minor maintenance to parking meters; and performs related work as required.  

DISTINGUISHING FEATURES  

The classification of Parking Enforcement Technician is located within Transportation and Parking Unit in the General Services Agency.  This position will be responsible for working at Alameda County parking facilities and be responsible for working independently in issuing parking citations for non-moving vehicles that are covered under the California Vehicle Code. Incumbents in this classification will report to the Transportation and Parking Manager.  

This class is distinguished from the class of Transportation and Parking Manager in that the latter is responsible for directing and managing the Transportation and Parking Unit and has overall operational and supervisory responsibilities over assigned staff.

NOTE:  The following are the duties performed by employees in this classification.  However, employees may perform other related duties at an equivalent level.  Each individual in the classification does not necessarily perform all duties listed.  

1. Monitors County parking lots and facilities to ensure safety and enforcement of proper parking protocols.  
2. Collects parking fees, accounts for numbered tickets; checks for valid parking permits; ensures that customers are parked in authorized areas and reports violations.  
3. Issues parking citations governed by the Vehicle Code; issues and deletes parking/building access cards.
4. Maintains mechanical equipment in parking lots and garages (i.e. gate arms, rolling gates, meters, etc.) and performs minor mechanical repairs on parking meters on an as-needed basis.
5. Performs basic data entry into a variety of databases; runs reports from automated equipment and databases.
6. Maintains cleanliness of parking lots and equipment; picks up debris; uses solvents to remove sticky materials from parking meters to ensure efficient functioning.  
7. Drives a County vehicle to various County parking lots; keeps County vehicle clean and orderly; picks up and delivers supplies for automated equipment.  
8. Responds to and addresses questions from customers regarding the condition of parking lots and parking citations; follows-up on customer complaints to ensure any potential resolution if possible.
9. Collects coins from parking meters; sorts coins to remove damaged coins, foreign coins, slugs, and other potential items; processes coins into deposit bags; prepares deposit slips and deposits coins at Alameda County Treasurer’s Office.
10. Monitors security guards and toll-booth attendants at parking lots to ensure proper work procedures; collects payments and directs traffic as necessary.  
11. Uses appropriate technology to communicate with supervisor and co-workers. 

Experience:  

The equivalent of one (1) year of full-time experience working in a public or private environment providing customer service support and including experience in cash handling.  

License:  

Possession of a valid California State Motor Vehicle Operator's license.  

Special Requirements:  

Must be willing to wear a uniform.

Must be willing and able to work in all weather conditions.

Must be able to wear a respirator when needed.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE:  The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.  

Knowledge of:

• Principles of safe work practices.
• Principles and practices of quality customer service.   
• Basic computer software including Outlook, Word, and Excel.
• Basic mathematical computations.
• California Vehicle Code as it applies to traffic rules and regulations.  

Ability to:  

• Work cooperatively and interact effectively with the public, co-workers, vendors, and customers.
• Problem-solve.
• Explain thoroughly and effectively the processes related to the job.
• Work independently and as a member of a team.
• Follow verbal and written directions.
• Communicate orally and in writing.
• Maintain accurate records.
• Walk extensively in all weather conditions.
• Learn County geography and facilities.
• Use the appropriate technology needed to do the job effectively.

New Spec 9403

RE:sa 10/19/2021

CSC Date: 01/12/2022

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.