Saturday, February 16, 2019

Director of Child Support Services

Recruitment #15-9999-04


Overview of the Position:
he Alameda County Department of Child Support Services, which operates from an office in Pleasanton, is recruiting for a Director who is a natural consensus builder eager to address day-to-day operations with a leadership style that embraces a collaborative approach to decision-making and problem solving to ensure a family centered organization with a strong customer service focus.

With 235 employees and a budget of $28 million, the mission of the Department is to establish paternity, medical and child support orders and to collect child and spousal support payments in an efficient and cost effective manner while maintaining the respect and dignity of the public served.

The Director is an at-will department head position, appointed by the Board of Supervisors who reports through the County Administrator. The ideal candidate will have a Bachelor’s and five years of senior level managerial, administrative, or supervisory experience related to planning, organizing, and directing various functions of a child support collection enforcement agency.

To view the complete recruitment brochure click here or use the link listed below:



Education: A Bachelor’s degree from an accredited college or university with major course work in public or business administration or a closely related field.

Experience: Five (5) years of senior level managerial, administrative, or supervisory experience relating to the planning, organizing, and directing of various functions of a child support collection enforcement agency.

Selection Plan

How To Apply:
This is a confidential process and will be handled accordingly throughout the various stages of the process. References will not be contacted until mutual interest has been established. Apply prior to Friday, May 22, 2015.

Electronic submittals are strongly preferred via email to Ralph Andersen & Associates at and should include a compelling cover letter, comprehensive resume, and salary history.

Ralph Andersen & Associates will conduct the initial evaluation of submitted materials to determine the best overall match with the established criteria as outlined in this recruitment profile. The evaluation and selection process may consist of a supplemental questionnaire and/or written exercise(s) to further evaluate relative experience and overall suitability for this position. Employment history, degrees obtained, and other certifications/accomplishments will also be verified.

Should you have any questions regarding this position or the recruitment process, please call Ms. Heather Renschler at (916) 630-4900. Confidential inquiries are welcomed.

The County of Alameda is an Equal Opportunity Employer.


In addition to a competitive salary, the County offers an excellent benefits package including:

Retirement: The County pays the employer contribution to the 1937 Act defined benefit retirement plan.

Social Security: Alameda County pays the employer contribution of Social Security and Medicare.
Deferred Compensation: The County contributes to 457 and 401(a) plans for appointed Department heads.

Car Allowance: Monthly car allowance of $691 in lieu of an assigned official County vehicle.

Health Plans: Alameda County offers a choice of health and dental plans and covers 90% of the full premium for the HMO plans, and 90% of the lowest cost HMO for the PPO Plan for the employee and qualified dependents. The County covers 100% of two Dental Plan options.  

Cafeteria Benefit Plan: The County allocates $3,000 annually for Department Directors, which may be used for medical premiums, vision, supplemental life insurance, AD&D, and unreimbursed medical expenses. Eligible employees may also salary contribute up to a maximum of $2,500 for certain qualified expenses on a pre-tax basis.

Basic Life Insurance: The County provides $75,000 in life insurance.

Leave: Eleven paid holidays; four floating holidays; seven management paid leave days; vacation accrual based on service (vacation sell back up to an annual limit); and 13 sick days per year with no max accrual (a percentage of sick leave balance may be credited toward retirement service time).

Employee Paid Optional Benefits: Vision Care; Disability Insurance; Dependent Life Insurance; Long-Term Care; Critical Illness; Hospital Insurance; Accident Insurance; Group Legal; Group Home & Auto; Pre-Tax Transit; and Parking Benefits.

Alameda County is an Equal Opportunity Employer