Friday, September 20, 2019

TAP (Temporary Assignment Pool) Program Manager

Recruitment #18-0296-02


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.


The Human Resource Services Department provides state and local mandated support services to all County agencies, departments and to some special districts regarding: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, disability case management, training and organizational development and provides departmental personnel support services.

The Department further supports the Civil Service Commission and its implementation of the Civil Service Rules. We pride ourselves in delivering high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. The current vacancy will oversee the Personnel Service Division which provides merit based recruitment, examination, classification, and compensation services efficiently in order to engage with, attract and retain a qualified and diverse talent pool that meets the needs of County departments enabling them to continue to provide excellent public services.

The primary goal of TAP is to maintain a qualified and diverse candidate pool to provide immediate, temporary, clerical, administrative and technical staffing support to all Alameda County departments and agencies. Departments/Agencies may utilize TAP employees to provide temporary coverage for vacancies due to pending recruitment, long-term leave, special projects, and other related needs.

TAP also facilitates the temporary payrolling of individuals with specialized experience for specific temporary assignments in a variety of job categories. Temporary employees play a vital role at Alameda County and assist in fulfilling the County’s mission to enrich the lives of Alameda County residents through visionary policies, accessible, responsible, and effective services. The TAP program provides an avenue for temporary employees to gain valuable work experience.

The TAP Program recruits candidates in order to establish and maintain a pool of temporary employees eligible for clerical and administrative assignments. The TAP Unit recruits on an as-needed basis dependent upon the current needs of Alameda County. The assessment process includes application review, computer based assessments, an oral interview and reference checks.

Under general direction from the Human Resource Division Manager, Administrative Services, the Temporary Assignment Pool (TAP) Program Manager is responsible for the program management, administration, and development of the TAP Program to meet the current and future temporary employment needs of the County. The TAP Program Manager supervises professional, paraprofessional and support staff; coordinates program elements within Human Resource Services and with other County departments; provides human resource expertise; strategic planning; and other duties related to the TAP Program.

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will have track records of successfully managing, a temporary employment placement program. Desired experience will include program development, management and improvement with experience in recruitment/staffing, workforce planning, training and development, examination development and administration, employee selection, position classification, performance evaluations, performance management and employee relations. A thorough understanding of the TAP Program in Alameda County is a plus. Staffing industry and supervisory experience is highly desired.

In addition to meeting the minimum qualifications stated below, the TAP Program Manager will possess the following critical attributes:

  • Someone who develops collaborative relationships in an effort to facilitate and accomplish work goals;
  • A professional manager who is a detail oriented strategic thinker, who seeks, collects, and synthesizes information from a variety of sources to make recommendations;
  • A strong communicator, both orally and in writing, who clearly conveys information and ideas to a variety of individuals or groups; an individual who effectively presents and receives information and concepts and who actively listens to ensure understanding;
  • An effective supervisor who organizes work activities, manages several tasks at once, and ensures that the work is completed efficiently;
  • A problem solver, who identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goals or outcomes;
  • Ability to work collaboratively in a team environment and apply the principles and practices of a self-directed team and individual empowerment to achieve programmatic goals.
  • A technically knowledgeable human resources professional who applies knowledge of Federal, State, local and/or private sector Human Resources laws, rules and regulations, procedures and practices.





Either I  

The equivalent of two years of full-time experience in the class of Departmental Human Resources Officer, or in an equivalent or higher-level classification, and performing human resources related activities in the Alameda County classified service.   


Completion of the Alameda County Management Academy “Management and Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience for the internal pattern.  



Possession of a Bachelor’s degree in a relevant field from an accredited college or university.  



The equivalent of four years of full-time professional level human resources experience involving recruitment/staffing, employee relations and discipline, compensation analysis, training and development, and workforce planning, requiring the use of the knowledge and skills described in this specification. One year of the required experience must have been in a   supervisory capacity.  

NOTE:     The Civil Service Commission may modify the above Minimum Qualif­ications in the announcement of an examination.



Strategic Management

• Management functions, i.e., Planning, Organizing, Directing & Controlling.

• Organizational analysis and development and leadership competencies.

• HR policies, programs, and services with Diversity imbedded.

Recruitment & Staffing

• Public human resources administration including job analysis and position classification, conducting audits, wage and salary administration, recruitment and personnel selection, employer-employee relations, and training.

• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of human resources related activities.

• Internal workforce assessment techniques & employment policies, practices, and procedures.

• Successful recruiting strategies to attract diverse and high caliber candidates.

Training and Development

• Performance Management and Appraisal methods.

• Techniques to assess training program effectiveness, including use of applicable metrics.

Employee & Labor Relations

• Labor relations laws, practices, and trends.

• Progressive discipline.

• Grievance resolution.

• Consultative and coaching skills with managers.

• Investigative and interview techniques.

Workers’ Compensation and Long Term Leaves

• State and Federal disability laws and leave provisions and regulations

• County policies and procedures, administrative code, Civil Service Rules/Regulations

• EEO concepts and guidelines for compliance relative to employee/applicant disabilities  

Health & Safety

• Enforcing procedures, of workplace safety, health & security.

• Federal, State and Local workplace health, safety, security & privacy laws & regulations.

• Awareness of potential violent behavior and workplace violence conditions.


• Computer applications and hardware and software related to the work.   

• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Ability to:

• Demonstrate commitment to the county’s mission, credo, and goals.

• Collaborate with other agencies and departments to meet overall countywide needs while leveraging financial and other resources.

• Use business acumen to build a strong organization that delivers results.

• Use interpersonal skills to communicate effectively.

• Promote personal and professional growth for self and others.

• Provide the highest level of service delivery to diverse customers.

• Work effectively as a member and leader of diverse teams.

• Plan and organize workload.

• Exercise management control.

• Provide leadership.

• Supervise staff.

• Demonstrate interpersonal sensitivity.

• Be flexible.

• Create employee programs that will demonstrate to the community the organization’s commitment to Diversity.


1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Tuesday, June 12, 2018

Review of Applications for Minimum Qualifications:

June 19, 2018

Review of Supplemental Questionnaire for Best Qualified:

June 26, 2018

Oral Examination:

July 11, 2018


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sam Gee, Human Resources Division Manager
Human Resource Services, County of Alameda

Alameda County is an Equal Opportunity Employer