Friday, September 20, 2019

Community Outreach Worker I

Recruitment #18-6700-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.



Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced licensed professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents.

Community Outreach Worker Is perform casework and a variety of community and educational outreach activities in health care/social services programs; act as liaisons between communities, agencies, other resources and services and program staff; and perform related work as required.

Community Outreach Worker I is the trainee-level class in this flexibly staffed series. Under close supervision, incumbents are expected to gain experience and demonstrate proficiency, which qualifies them to promote to the higher level after six months of full-time experience. As a trainee, incumbents perform a limited range of duties to clients. Appointments at this level will not be extended beyond six months. This class is distinguished from the next higher class of Community Outreach Worker II in that the latter are assigned difficult social/environmental at-risk client cases and works independently.

For additional information about this job classification click here. 

The immediate vacancies are located in the Health Care Services Agency. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other department/agencies within the county.

In addition to meeting the minimum qualifications below, the ideal candidate will have demonstrated success:

  • As an effective communicator delivering clear, effective communication and taking responsibility for understanding others; clearly conveying information, and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message;
  • Treating people with dignity, respect and fairness, giving proper credit to others, standing up for deserving others and their ideas even in the face of resistance or challenge;
  • Developing and using collaborative relationships to facilitate the accomplishment of goals;
  • Ensuring work conforms to regulations, policies and procedures and is completed within established timeframes;
  • Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights, and ideas of all individuals;
  • Identifying and understanding how internal and external issues (e.g. economic, political, social trends, etc.) impact the work of the organization; and
  • Supporting, explaining and instructing clients/customers in understanding available health and community resources.


Either I

The equivalent of one year full-time experience in the class of Specialist Clerk in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority and the Consolidated Courts) working in a community outreach program performing duties such as: Intake, peer counseling, obtaining personal history data, non-clinical assessments, providing client community health education, program screening, placement and referral.


The equivalent of one year of full-time experience working in a community outreach program performing duties such as: Intake, peer counseling, obtaining personal history data, non-clinical assessments, providing client community health education, program screening, placement and referral.


The equivalent of an AA degree (60 semester or 90 quarter units) from an accredited college in health services, social science health education or a related field, such as Psychology or Counseling, may be substituted for one year of full-time experience in pattern II above.


Some positions may require a certificate in Tuburculant Skin Testing, Phlebotomy and HIV Counseling.

Some positions may require a valid California Motor Vehicle Operator's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Availability of community and governmental services and resources.
• Interviewing techniques and methods.
• Principles of counseling and health education.
• Basic social needs, problems, attitudes and behavioral patterns.
• Basic principles of health promotion, disease prevention, and preventive health care.
• Community structure and dynamics and method of group facilitation.
• Outreach program development, implementation and evaluation.
• Computer database operation and basic data entry skills.

Ability to:

• Establish and maintain effective working relationships with clients, their families, professionals, paraprofessional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively, both orally and in writing.
• Follow prescribed procedures.
• Obtain and maintain accurate case information.
• Perform phlebotomy with applicable training.
• Understand and accept differences in attitudes toward health problems, resulting from medical, cultural, financial or other forms of deprivation.
• Work with persons infected with communicable disease.
• Plan and implement presentations of program objectives and guidelines.
• Analyze client activities and integrate appropriate program activities/services.
• Gain confidence and obtain personal and confidential data from clients across ethnic and cultural lines.
• Research, prepare and deliver preventive health presentations.


The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a written examination  weighted as 30% of the candidate’s final examination score. Those candidates scoring highest on the written exam will move on to the next step in the examination process, an oral interview which will be weighted as 70% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:                                                                        5:00pm, Thursday, June 14, 2018
Review of Minimum Qualifications:                                                            Thursday, June 28, 2018
Written Examination:                                                                                       Week of July 23, 2018
Panel Interviews:                                                                                        Week of August 13, 2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,   


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.



All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. 

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393 |

Alameda County is an Equal Opportunity Employer