Specialist Clerk I (Step-Up Program)

SPECIAL INSTRUCTIONS

THIS IS A STEP-UP DESIGNATED POSITION.  Positions in the Step-Up Program are designated for individuals with severe disabilities who are not currently employed with Alameda County.  While such positions are not subject to examination, candidates are subject to a one-year job performance review period equivalent to working one year full-time status (1,950 hours).  Upon satisfactorily working one year at full-time status, the appointee will transition to regular, classified Civil Service status.  In order for your application to be accepted, you must obtain a classification specific Step-Up Certification from the State of California Department of Rehabilitation which must be in the possession of the Human Resources Department by 5:00 PM on the Last Day for Filing. 

For more information about Step-Up designated recruitments, visit Step-Up Program.

You may attach the Step-Up certificate electronically when you are prompted when completing your online application or sent it via email to the recruitment analyst, Elaine Lemi, at elaine.lemi@acgov.org.  Failure to submit either an application and/or the Step-Up certification from the State of California Department of Rehabilitation on time will result in disqualification.  For more information on how to obtain a Step-Up Certification, contact the Department of Rehabilitation at (510) 622-2764.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted online.

THE POSITION
Under general supervision, to do difficult clerical work, requiring the exercise of considerable initiative and judgment, within the framework of County or department policies and procedures; and to do related work as required.

CURRENT VACANCY:
The Alameda County Sheriff's Office (ACSO) is a full service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center,  and its Dispatch Unit; the American Correctional Association (ACA) for its Detentions and Corrections Division; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit.  Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC).

The current vacancy is located in the Human Resources Unit with the Alameda County Sheriff's Office.

While the current vacancy is located with the Alameda County Sheriff's Office, the pool of eligible candidates resulting from this recruitment process may be utilized for future Specialist Clerk I (Step-Up Program) vacancies which may arise throughout other County departments. 

IDEAL CANDIDATES
In addition to meeting the minimum qualifications stated below, the ideal candidates will have a demonstrated track record of success in the following areas:

• Performing and facilitating clerical activities for the efficient operation of an office or facility.
• Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of job; accurately checking processes and tasks; and being watchful and monitoring tasks over a period of time. 
• Clearly conveying information and interacting with others by relating well to people from varied backgrounds and in different situations; and exemplifying traits such as understanding, courtesy, tact, empathy, concern, and politeness. 
• Committing to public service; serving and satisfying internal and external customers; and continuously striving for quality service outcomes. 
• Planning and organizing work activities; managing several tasks at once; and establishing a course of action for self to ensure that work is completed efficiently. 
• Taking personal satisfaction and pride representing the County and serving as support while performing a wide variety of difficult clerical work and delivering excellent customer service.

Experience:  The equivalent of two years of full-time clerical experience.

Step-Up Certificate:  A Step-Up program eligibility certificate from the Department of Rehabilitation (DOR) is required to qualify for this position.  In order to qualify for an eligibility certificate, you must meet DOR standards, be a current or former Department of Rehabilitation client, and schedule an appointment with your Rehabilitation counselor.  For more information on how to obtain your certification, please contact the State of California Department of Rehabilitation at (510) 622-2764. 

License: Some positions may require a valid California Driver’s license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:
• Modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
• Specialized program knowledge of work requiring the application of a variety of rules, procedures, codes, calculations, and systems is required in some positions.
• Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (may include contacts with irate and hostile individuals).

Ability to:
• Analyze and problem solve.
• Communicate orally and in writing.
• Make decisions and take initiative.
• Demonstrate interpersonal sensitivity.
• Adapt to challenging situations.
• Plan, organize and coordinate work.
• Work independently.

The Step-Up Program is not subject to a civil service examination process.  The process consists of a review of candidates' applications to verify possession of minimum requirements which also includes the possession of a classification specific Step-Up Certification of a severe disability obtained from the State of California Department of Rehabilitation (DOR).  

In order to qualify for a classification specific Step-Up Certificate, you must meet the DOR standards and definition of having a severe disability and schedule an appointment with a DOR Rehabilitation Counselor.  The DOR Rehabilitation Counselors determine candidate eligibility to be issued a classification specific Step-Up Certification.  A Step-Up Certification is required to qualify for consideration for any Step-Up Program opportunity.      

Additional information regarding obtaining a Step-Up Certification of severe disability is available at the California Department of Rehabilitation at (510) 622-2764.  All candidates who possess the minimum requirements listed in this job posting will be considered eligible for employment consideration through the Step-Up Program and their names will subsequently be placed in the eligible pool of qualified candidates.

TENTATIVE SELECTION PLAN

Deadline for Filing: Friday, April 29, 2022, at 5:00 PM (Application and Department of Rehabilitation issued classification specific Step-Up Certification must be fully completed and submitted by this date in order to be considered for the next phase of the selection process.)

Application Review Completed By: Monday, May 9, 2022*

Pool of Eligibles Established for Consideration By:  Thursday, May 12, 2022*

*The following dates are tentative and subject to change based on the needs of the Agency or Department.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

 

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.