Recruitment #23-1467-01
Date Opened | 8/24/2023 12:00:00 AM |
---|---|
Filing Deadline | 9/25/2023 5:00:00 PM |
Salary | $34.29 - $40.98/hour; $66,865.50 - $79,911.00/year |
Employment Type |
Permanent Full-Time Employment
|
HR Analyst | Montrice Goodman |
Department | Social Services Agency |
Work Location |
Hayward
|
THIS IS A NEW ASSEMBLED
EXAMINATION. The eligible list resulting from this examination will cancel any
existing list and may last approximately one year but can be extended.
SUPPLEMENTAL QUESTIONNAIRE: A
properly completed Supplemental Questionnaire must be submitted with each
application. Failure to submit the Application or Supplemental Questionnaire
will result in disqualification. Applications and Supplemental Questionnaires
must be in the possession of the Human Resource Services Department by 5:00:00
p.m. on the Last Day for Filing.
Applications and Supplemental
Questionnaires will only be accepted on-line.
THE AGENCY:
The Alameda County Social
Services Agency (SSA) is comprised of approximately 2,400 men and women working
collectively and in partnership with community-based organizations,
neighborhood groups and policy makers to serve the needs of the community. SSA
provides services through its administration and operating departments.
Administration includes Finance, Government and Community Relations, and Human
Resources. SSA’s operations includes Adult and Aging Services, Children and
Family Services, and Workforce and Benefits Administration.
SSA assists one out of four of Alameda County's residents. The mission of the
SSA is to promote the economic and social well-being of
individuals, families, neighborhoods, and communities.
To learn more about the Alameda County Social Services
Agency, please visit the website
https://www.alamedasocialservices.org.
THE POSITION:
The Workforce Services Technician
is a specialized classification located in the Alameda County Workforce Development Board (ACWDB) Department, in the Social Services Agency. A Workforce Services Technician
requires advanced knowledge of complex workforce services program eligibility,
the required documentation of customer service flow from enrollment to
follow-up, and how such documentation relates to overall performance.
Incumbents in this class provide technical assistance and operational and
procedural support to workforce services representatives in the areas of
customer eligibility, regulation compliance, program performance, and customer
service flow. Incumbents in this class also perform regular, ongoing, and
annual program monitoring reviews in these general areas including recommending
corrective action.
ACWDB is responsible for
planning and implementing the provisions of Title I of the Workforce Innovation and Opportunity Act (WIOA) which include maintaining a workforce system that is flexible,
seamless, and responsive to the needs of both job seekers and employers.
Alongside its' legislated functions it should play a leadership role in
informing human capital policy and service delivery beyond WIOA in their
respective jurisdictions.
Please CLICK
HERE for the full job description
IDEAL CANDIDATE:
In addition to the minimum qualifications listed below,
the ideal candidate will have a strong history of demonstrated expertise in the
following areas:
· Effective communication, both written and oral.
· Establishing and maintaining cooperative working
relationships with a culturally diverse public, contractors and co-workers.
· Learning and applying new information quickly,
specifically State and Federal regulations and procedures; interpreting and/or
explaining the same to workforce services representatives and participants.
· Analyzing and evaluating various data sources,
situations and reaching sound conclusions, and/or making sound recommendations.
· Successfully utilizing computers and various software
applications.
EITHER I
Experience:
The equivalent of two (2) years
of full-time experience in the class of Specialist Clerk II or in an equivalent
or higher classification in the Alameda County classified service.
OR II
Education:
The equivalent of two (2) years
of college (90 quarter units or 60 semester units) from an accredited college
or university.
AND
Experience:
The equivalent of one (1) year of
full-time administrative experience which has included some combination of
document review and processing, administrative or financial recordkeeping
and/or office management.
Substitution:
Additional experience as outlined
in pattern II may be substituted for the education on a year-for-year
basis.
License:
Possession of a valid California
Driver's license.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
THE EXAMINATION WILL CONSIST OF the following steps:
1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
Candidates must attain a qualifying rating on each portion of this recruitment.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.
Deadline for Filing |
Monday, September 25, 2023 |
Review of Minimum Qualifications: |
By October 16, 2023 |
Review of Applications for Best Qualified: |
Week of November 6 ,2023
|
*Panel Interviews: |
*May 23, 2024-June 3, 2024
|
*Departmental Hiring Interviews: | *May 23, 2024-June 3, 2024 |
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
All notices related to
County recruitments for which you have applied will be sent/delivered via
email. Please add @jobaps.com, @acgov.org,
Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as
accepted addresses to any email blocking or spam filtering program you may use.
If you do not do this, your email blocking or spam filtering program may block
receipt of the notices regarding your application for recruitments. You are
also strongly advised to regularly log into your County of Alameda online
application account to check for notices that may have been sent to you. All
email notices that will be sent to you will also be kept in your personal
online application account. You will be able to view all of your notices in
your online application account by clicking on the "My applications"
button on the Current Job Openings page.
Please take the steps
recommended above to ensure you do not miss any notices about a recruitment for
which you have applied. The County of Alameda is not responsible for notices
that are not read, received or accessed by any applicant for a County
recruitment.
NOTE: All notices are
generated through an automated email notification system. Replies to the email
boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are
routed to unmonitored mailboxes. If you have questions, please go to our
website at www.acgov.org/hrs. You
may also contact the Human Resources Analyst listed on the job announcement for
the recruitment for which you have applied.
Montrice Goodman | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 208-3954 | Montrice.Goodman2@acgov.org
All Alameda County employees are designated Disaster Service
Workers through state and local law. Employment with the County requires
the affirmation of a loyalty oath to this effect. Employees are required to
report to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of
the communities we serve and is proud to be an equal opportunity employer.
All aspects of employment are based on merit, competence, performance and
business need. Alameda County does not discriminate in employment on the basis
of, race, color, religion, sex (including pregnancy and gender identity),
national origin, political affiliation, sexual orientation, marital status, disability,
genetic information, age, membership in an employee organization, retaliation,
parental status, military service, or other non-merit factors protected under
federal, state and local law. Alameda County celebrates diversity and is
committed to creating an inclusive, and welcoming workplace environment.