Introduction
READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.
THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. This examination may be reopened as necessary, and the names of additional candidates merged onto the existing list according to examination score.
If you have previously applied or started an application for Treasurer-Tax Collector's Specialist, III Examination #23-1603-01, during the original opening period of 02/15 to 03/11/2024, read this entire bulletin. There are specific instructions on how to reapply for this position, if you are eligible.
If you have previously completed the recruitment process and your name was added to the eligible list and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. The scores and dispositions of candidates for this examination will be merged with previous exam participants.
If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.
- Candidates who received a qualifying score and placed on the eligible list cannot participate in the examination within six (6) months of their oral interview date. The resulting score will take the place of your original score.
- Candidates who did not qualify may reapply sixty (60) days from their disposition notice of the final score.
- Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the notification date.
PLEASE CONTACT THE EXAMINATION ANALYST, ERIKA BEAMS AT ERIKA.BEAMS@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU SO THAT YOU SUBMIT AN APPLICTION FOR THIS REOPENING.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.
Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.
APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE WILL ONLY BE ACCEPTED ONLINE.
DESCRIPTION
THE AGENCY
Treasurer-Tax Collector Department's mission is to provide County departments and all other depositing agencies with secured and convenient countywide central banking facility and countywide central banking facility and countywide treasurer administration services, including the investment of monies on deposit with Treasurer in the Treasurer's Investment Pool, provide real estate and personal property tax billing and collecting services, provide business licensing services in the unincorporated areas of the County, and provide in-house administration of the County's deferred compensation plan programs for eligible employees.
THE POSITION
This class specification is located in the Office of the Treasurer-Tax Collector. Treasurer-Tax Collector’s Specialists, under varying levels of supervision, will have close contact with the public, both by telephone and in person, answering questions related to unsecured and secured taxes. Unsecured taxes include Current Unsecured and Unsecured Delinquent taxes. Secured taxes include Current Secured, Secure Delinquent and Tax Defaulted Land. Incumbents receive, examine, prepare, process and maintain a variety of documents; assure adherence to legal procedures, collect fees, record, distribute and reproduce copies of documents and perform related duties as required.
This is the advanced journey level classification in the series. Whereas the lower classification of Treasurer Tax Collector Specialist I & II are flexibly staffed, the Treasurer Tax Collector Specialist III position is appointed through competitive examination. Incumbents, under general supervision, perform the most complex duties involving property taxation and/or secured and unsecured bankruptcy. The Treasurer Tax Collector Specialist III differs from the lower classifications of Treasurer Tax Collector I and II in that the duties are characterized by incumbents having frequent public contact, either in on the telephone or in person, which requires extensive research, independent decision-making and judgment and a thorough knowledge of the most complex procedures, rules, codes, policies and computer applications of the Office of the Tax Collector.
MINIMUM QUALIFICATIONS
Either I
The equivalent of one year of full-time experience in the class of Treasurer-Tax Collector’s Specialist II or in an equivalent or higher-level class in Alameda County classified service, which must have included duties similar to those of Treasurer-Tax Collector Specialist II.
Or
The equivalent of two years of full-time experience performing duties of a complex and technical nature in applying legal statutes and rules requiring expertise and special knowledge, independent interpretation, problem-solving, and research of complex legal documents.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
- Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and hostile individuals).
- Modern office practices and procedures including the use of computer hardware and software and related equipment.
- Laws, regulations, and codes governing the taxation of property.
- Legal terminology applicable.
- Business correspondence, filing, and standard office equipment operations.
- Business arithmetic.
Ability to:
- Establish and maintain effective working relationships with the public (including stressful contacts with irate persons), staff, peers, and other agencies.
- Learn and use software applications specific to the Office of the Treasurer-Tax Collector.
- Learn and apply complex laws, regulations and codes governing the taxation of real property.
- Perform extensive research of Tax Collector, Assessor and Clerk-Recorder files/records to compile reports and formulate responses.
- Prioritize work and coordinate several activities to meet critical mandated deadlines.
- Perform detailed and accurate review of legal documents for completeness of information and conformance with requirements.
- Exercise independent judgment in determining proper work methods and procedures and assembling and evaluating information.
- Analyze, evaluate, and draw logical conclusions.
- Organize and maintain accurate files and records.
- Perform detailed office support work.
- Perform accurate arithmetic calculations.
- Communicate effectively orally and in writing.
- Understand and follow complex oral and written instructions.
- Work independently and carry out assignments with minimal supervision.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
- A review of the applicants’ application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
- A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
- An oral interview which will be weighted as 100% of the candidates’ final examination score. The oral interview will be administered virtually and may contain situational exercises.
Candidates must attain a qualifying rating on each portion of this recruitment.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.
Selection Plan
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:
| TENTATIVE RECRUITMENT PLAN |
| Deadline for Filing: |
5:00:00 p.m., Monday, August 5, 2024 |
| Review of Applications for Minimum Qualifications: |
Week of August 19, 2024 |
| Review of Questionnaire for Best Qualified: |
Week of September 2, 2024 |
| Virtual Civil Service Pre-Recorded Oral Exam: |
Week September 9 - 20, 2024 |
| TENTATIVE SELECTION PLAN |
| Department Selection Interview: |
Early Mid November 2024 |
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs.
BENEFITS
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employees discount, fitness and health screening programs focused on overall well-being. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Catastrophic Sick Leave
- Group Auto/Home Insurance
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org, Noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a county recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.
Erika Beams, Human Resources Analyst
Human Resource Services Division, County of Alameda
Analyst Email Address Link: ERIKA.BEAMS@ACGOV.ORG | Phone: 510-272-6393
www.acgov.org/hrs
DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
