Introduction
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaire must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing.
Languages: Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.
Applications and Supplemental Questionnaire will only be accepted on-line.
DESCRIPTION
THE AGENCY
Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community.
Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County.
Alameda Child Support Services’ culture and business operations are shaped by the following key principles:
- Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
- Dynamic Workforce: Attract, retain, and develop a highly skilled and engaged workforce.
- Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
- Innovation: Meet the needs of families through creative solutions.
- Collaboration: Partner with the community to create an ecosystem of support services.
For more information about Alameda County Child Support Services, click HERE.
For more information about the State of CA Child Support, click HERE.
THE POSITION
Under general direction, supervises a unit within the Alameda County Child Support Services (ACCSS) that is responsible for work related to the establishment and enforcement of paternity, child support, and medical support orders. This position is responsible for, organizing, directing, and supervising the daily operations of an assigned team; trains subordinate employees and ensures compliance with all laws and regulations pertaining to child support. Ensures the proper collection, distribution, and disbursement of funds; and performs other related duties as assigned.
This classification is the supervisory level of the Child Support Specialist series and requires knowledge in all phases of the operation of Alameda County Child Support Services. The position serves as first-line supervisor over Child Support Specialists and support staff and reports directly to the Department of Child Support Services Program Manager. Incumbents in this class are primarily responsible for reviewing and coordinating the work of subordinates, acting as a technical resource for subordinate and management staff, and performing the most complex duties and assignments. The Child Support Supervisor classification is distinguished from the lower-level class of Child Support Specialist III in that the former is responsible for the day-to-day supervision of work performed by subordinate staff, while the latter is considered the lead in the non-supervisorial Child Support Specialist series.
THE IDEAL CANDIDATE:
In addition to meeting the minimum qualifications stated below, the ideal Child Support Supervisor at Alameda County Child Support Services is a leader that:
- Has a strong understanding of the child support program and prevailing trends.
- Has the technical expertise to identify and resolve the most complex case issues.
- Has experience managing a high-volume caseload within the child support program or closely related field.
- Understands key performance indicators and how program performance is measured.
- Embraces change, new challenges, and process improvement.
- Takes initiative to build and maintain effective working relationships with others.
- Leverages delegation and team strengths to accomplish goals and organizational objectives.
- Uses data and reliable resources to inform decisions and recommendations.
- Promotes a team environment that supports employee engagement and encourages staff to do their best work.
- Hold self and others accountable for achieving goals and performance expectations.
MINIMUM QUALIFICATIONS
EITHER I
Experience:
The equivalent of one (1) year of full-time experience as a Child Support Specialist III in the Alameda County classified service.
OR II
Experience:
The equivalent of three (3) years of full-time experience as a Child Support Specialist II in the Alameda County classified service.
OR III
Experience:
The equivalent of three (3) years of full-time experience performing child support specialist duties comparable to the Child Support Specialist II in the Alameda County classified service.
OR IV
Experience:
The equivalent of four (4) years of full-time case management experience in child support or other collection work, including court and supervisory experience, two (2) years of which must have been at the supervisory level.
Substitution:
Possession of a bachelor’s degree from an accredited college or university may substitute for one year of the required work experience under patterns II, III, and IV.
Special Requirements:
- Must possess a valid California State Motor Vehicle Operator’s license.
- A thorough background investigation, including fingerprinting, will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work. A felony conviction may be disqualifying. Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
Knowledge of:
- Basic principles of supervision and training.
- Principles and techniques of interviewing, investigating, collecting payments, and casework management.
- Researching and applying laws, rules, regulations, and policies pertinent to the Child Support Program.
- State and federal performance measures pertaining to Child Support Services.
- Customer service relations techniques.
- Organization and function of the various units/sections of the Department of Child Support Services.
- Automated systems and software applications commonly used within the child support program.
- The employee performance review process and progressive discipline procedures.
Ability to:
- Plan, direct, coordinate, and prioritize work assignments.
- Guide and evaluate the development of subordinates.
- Coach, mentor, and train employees.
- Establish and maintain effective relationships with others, and work collaboratively.
- Interpret and apply complex laws and regulations.
- Exercise independent judgment and make effective decisions.
- Analyze a variety of information and data, draw logical conclusions, and make appropriate recommendations.
- Adapt to multiple and changing priorities.
- Negotiate and collect child support payments.
- Communicate effectively verbally and in writing.
- Represent the Department in child support related activities with representatives of other agencies, departments, and the public.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.
We reserve the right to make changes to the announced examination components.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.
RECRUITMENT AND SELECTION PLAN
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.
TENTATIVE RECRUITMENT PLAN:
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Deadline for Filing:
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5:00 PM, March 18th, 2024
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Review of Minimum Qualifications:
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Friday, March 29th, 2024
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Virtual Oral Examination:
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Week of April 15th, 2024 |
TENTATIVE SELECTION PLAN:
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Departmental Hiring Interviews:
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TBD
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WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs.
BENEFITS
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Group Auto/Home Insurance
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.
Rosario Jones | Human Resources Analyst
Human Resource Services, County of Alameda
510-891-5737 | Email: Rosario.Jones@acgov.org
www.acgov.org/hrs
Disaster Service Worker
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
Equal Employment Opportunity
Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.
